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Apple Rep says " No iphone Pre-order with family plan"

I was told this too a few days ago. I went through the process as if I was ordering a 3GS, and it went fine. I did notice though that if you wanted to create a new family plan line, it redirects you to create an in store appointment.

Hopefully this is not true for existing family plan lines. 😕
 
Problem with ordering if family plan

I was told the same thing. If you have family plan, can't order. But, if single plan can. Makes no sense.
 
I spoke with a rep on Apple Chat earlier because I noticed the voice cost was wrong with I tried test-order a 3GS(I'm on a family plan so my voice is only $9.99, it was showing $40 or something like that). He said I should be able to order, but that it will show the wrong cost because I was using the primary account holder's SS#.
 
Total BS. Wouldn't make sense for them to cut off family plan members if they want to push FaceTime. The whole Sam Mendes directed video was about families using FaceTime.
 
For all the people that think this is not true, pick up your phone, call apple and ask. Then come back to this thread and tell us how wrong your posts were earlier in the thread.

Don't take my word for it.

CALL APPLE
 
AMcBroom81 said:
For all the people that think this is not true, pick up your phone, call apple and ask. Then come back to this thread and tell us how wrong your posts were earlier in the thread.

Don't take my word for it.

CALL APPLE
Click to expand...

Have you ever thought the guy you were talking to was, um, wrong?
 
AMcBroom81 said:
For all the people that think this is not true, pick up your phone, call apple and ask. Then come back to this thread and tell us how wrong your posts were earlier in the thread.

Don't take my word for it.

CALL APPLE
Click to expand...

We're not accusing you of lying, we just happen to know with pretty good certainty that this isn't the case. I ordered my 3GS last year from Apple when I was on a family plan. There shouldn't be a problem. I bet you the Apple reps are assuming you're a non-primary line and aren't authorized to make changes.
 
LoganT said:
Have you ever thought the guy you were talking to was, um, wrong?
Click to expand...

If he was an AT&T employee, yeah I would question him, but this was an apple rep who had training on this. I tend to believe him and the other people on this thread that have said they were told the same thing. Again call and ask for yourself.

All I am trying to do is spread the word.
 
KingHuds said:
How about we just wait 12 hours and see how stupid you and the Apple rep are for this BS post.
Click to expand...

What info do you have that will support that we are wrong. If you know something we don't about the iPhone 4 pre-order please fill us in, oh and while your at it e-mail Steve and call apple to let them know how the training they received was wrong.
 
AMcBroom81 said:
If he was an AT&T employee, yeah I would question him, but this was an apple rep who had training on this. I tend to believe him and the other people on this thread that have said they were told the same thing. Again call and ask for yourself.

All I am trying to do is spread the word.
Click to expand...

AMcBroom81 said:
What info do you have that will support that we are wrong. If you know something we don't about the iPhone 4 pre-order please fill us in, oh and while your at it e-mail Steve and call apple to let them know how the training they received was wrong.
Click to expand...

Calm down. Nobody is accusing you of being wrong, we are just saying the Apple rep was probably confused about your situation. He probably thought you were not authorized to make changes or something like that.
 
How does this make any sense... AT&T's CEO recently said that 70% of its customers are on a family plan. That would be a total fail and 40% are on corporate discount plans.

If this is the case (which I highly doubt) I will be doing an in-store pick up.
 
I was told the same thing when I used the apple chat earlier in the day.. if this is the case then **** them for making things 100x harder on customers.
 
AMcBroom81 said:
What info do you have that will support that we are wrong. If you know something we don't about the iPhone 4 pre-order please fill us in, oh and while your at it e-mail Steve and call apple to let them know how the training they received was wrong.
Click to expand...

Just read my post.
 
jpk32092 said:
I was told this too a few days ago. I went through the process as if I was ordering a 3GS, and it went fine. I did notice though that if you wanted to create a new family plan line, it redirects you to create an in store appointment.

Hopefully this is not true for existing family plan lines. 😕
Click to expand...

AMcBroom81 said:
If he was an AT&T employee, yeah I would question him, but this was an apple rep who had training on this. I tend to believe him and the other people on this thread that have said they were told the same thing. Again call and ask for yourself.

All I am trying to do is spread the word.
Click to expand...
Currently, on the Apple Online store, if you want to pre-order an add-a-line to a FamilyTalk plan, you will be redirected to the "Make a reservation" Page.. The message also explains this very fact.

Make a reservation.

Visit the Apple Retail Store to add a line.

If you’d like to add an additional line to your account, please visit your nearest Apple Retail Store where you can complete your pre-authorization.


source:

Why can't people read.....

Dave
 
dave006 said:
Currently, on the Apple Online store, if you want to pre-order an add-a-line to a FamilyTalk plan, you will be redirected to the "Make a reservation" Page.. The message also explains this very fact.

Make a reservation.

Visit the Apple Retail Store to add a line.

If you’d like to add an additional line to your account, please visit your nearest Apple Retail Store where you can complete your pre-authorization.


source:

Why can't people read.....

Dave
Click to expand...

ok but that's for adding a new line.. what about existing lines on existing family plans?

Has anyone tried contacting ATT about doing preorders with a family plan? might have to go with them if they really go through with what we are being told
 
I upgraded my line on a family plan last year through an Apple preorder just fine. I don't see why it would change without them letting us know.
 
Highly doubtful. People are FREAKING out left and right over the dumbest $h!t with preordering this phone. 3GS preorders last year seem to have gone much more...calmly..
 
Dave, I am upgrading not adding, where did you read we were talking about adding a line to a family plan.

Sometimes it's not even worth trying to help people and inform them upfront with a post. All the people who think that what I have said is BS, you are only saying it's BS because it's not what you wanna hear.
 
NYY FaN said:
ok but that's for adding a new line.. what about existing lines on existing family plans?

Has anyone tried contacting ATT about doing preorders with a family plan? might have to go with them if they really go through with what we are being told
Click to expand...

I tried earlier to do a 3GS pre-order just to see how things would go. I put in my phone number, the billing zip code, and the primary account holder's SS#. It showed the upgrade pricing and everything else was correct except for the price of the voice plan. I pay $9.99 for voice since I am an add-on to the family plan, but Apple.com said I pay something like $40. I spoke with an Apple rep via the Live Chat and he said that I would be able to order, but the website would display the wrong price because I entered the primary account holder's SS#.
 
uiop. said:
Highly doubtful. People are FREAKING out left and right over the dumbest $h!t with preordering this phone. 3GS preorders last year seem to have gone much more...calmly..
Click to expand...

probably because the preorders happened right after the keynote last year.. this time around people have a whole week to worry about details.. it doesn't help that apple and at&t employees have no clue as to what is going on and tell people conflicting answers.
 
During the course of three separate calls, I was told by three different Apple reps that online preorders will be limited to one phone per family plan. I still find this hard to fathom, but that's what they told me. If that's the case, and I can't believe it is, I'll try ordering one from Apple and one from ATT, which might be a workaround.

Anyway, I was surprised to hear there would be rationing ... which is why I called three times.
 
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