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Apple Repair TOOK my Intel X-25M SSD and replaced it with a HDD 250gb 5400RPM.
- Thread starter turugara
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No, it IS unacceptable, possible downright illegal. Replacing the hard drive and RAM are things that the customer is allowed to do. Apple also has no right or reason to replace aftermarket RAM or hard drives. If one of them is faulty, they should inform the customer and offer to sell him a new hard drive or charge to install a replacement since these 3rd party parts are not under warranty.
I wouldn't be surprised if a tech just plain stole it. Hopefully Apple will make it right.
A better hard drive? He had a solid state drive which is far superior to a hard drive. You must be deluded or just wanting to rattle a few chains.
That's what I'm suspecting. Emailing SJ seems like the best way to shake things up.
It's not "stealing". I don't know how Apple handles the repairs but numerous users have posted in here with the exact problem/scenario. What is actually written on the repair invoice/slip whether it be in bold or fine print? If it states that Apple reserves the right to replace any part that was not originally included with the stock part that's fine. I'm perfectly fine with that.
The problem is why didn't they return the parts back to the user. I know some other users have stated that they got their parts back as a separate bag. It's going to be interesting to argue with Apple about this even if the customer is right in this situation. At the end, I don't see Apple giving out money and I don't think OP wants an SSD from Apple since the Intel SSD is far superior to that of Apple's (or that's what I understand from what users have been discussing.) It also doesn't help if Apple is willing to give OP other Apple products - like he really gives two s--ts about other products.
The problem is why didn't they return the parts back to the user. I know some other users have stated that they got their parts back as a separate bag. It's going to be interesting to argue with Apple about this even if the customer is right in this situation. At the end, I don't see Apple giving out money and I don't think OP wants an SSD from Apple since the Intel SSD is far superior to that of Apple's (or that's what I understand from what users have been discussing.) It also doesn't help if Apple is willing to give OP other Apple products - like he really gives two s--ts about other products.
The problem is in that Apple claims to have either thrown it away or sent it off to be "refurbished". I could picture a repair specialist pocketing hardware that was just going to be thrown away for his own use, and likewise Apple selling the parts to other companies for them to be "refurbished" and sold there. I can't think of anything else they could do with it considering they don't sell it.
While I agree it's a possibility that the service person just stole it. The other more likely idea is that Apple just ran a test an error came up and it got trashed.
Lol, that just what Apple needs, if another extremist mother's son ends up with an iPod full of porno
even though it wasn't a 7200, i'd still prefer that 250g over 80 anyday if it's a laptop with one bay we're talking about. now, if it were a 150g SSD i probably wouldn't be saying that, but 80g for me would be about half my music library, a few essential apps and the OS. that's no way to live.
That thread has been getting way too much activity.
OP, please post an update to what happens. Just keep asking to talk to someone higher up.
Lol, that just what Apple needs, if another extremist mother's son ends up with an iPod full of porno
I thought that was Wal Mart.
OP you need to talk to customer relations.
If they want to be difficult and replace your parts with the stock parts fine. You get a free 250 GB HDD. But for them to not send back the parts you BOUGHT, is completely ridiculous and possibly illegal. Just keep calling, emailing, and raising hell everywhere until its figured out or at least compensated. Hope you backed up your data.
Flextronics never ceases to amaze.
The deal is this: apple didn't steal your drive, the tech did. I've sent numerous MBPs in for repair with Seagate 500GB 7200RPM drives in them, they never get stolen because they are inconspicuous. It's not apple's policy to mess with hard drives. Likely your drive is nice and shiny and the tech thought he could get away with it. The problem is basically apple doesn't repair laptops, Flextronics does. You'll have to take it up with apple and see if they can compensate you.
The deal is this: apple didn't steal your drive, the tech did. I've sent numerous MBPs in for repair with Seagate 500GB 7200RPM drives in them, they never get stolen because they are inconspicuous. It's not apple's policy to mess with hard drives. Likely your drive is nice and shiny and the tech thought he could get away with it. The problem is basically apple doesn't repair laptops, Flextronics does. You'll have to take it up with apple and see if they can compensate you.
I'd call ahead of time, but Apple does tell you to back-up all material before going to the Genius Bar, regardless of what it is. It's also just smart to have a back-up; but that's another discussion.
For most the largest problem would be the lack of data, not the loss of the drive.
Once again, it's not guaranteed that the tech just stole the drive. It could have in fact caused the error or at least shown up that way. Also, regardless of who repairs it; Apple is going to deal with it.
Well even if it was found the drive was causing a problem they shouldve at least sent it back.
...OP, why didn't you take your "valuable" SSD out and put the original HDD back in before shipping it off to repair?
You will probably have some burden of proof to show that the SSD was in the machine when apple "tested" it to be "bad" - do you have any type of written report stating that they (apple) showed the SSD to be bad when repairing the rest of the machine or just your word vs their word (over the phone conversation)?
Good luck with a resolution...
You will probably have some burden of proof to show that the SSD was in the machine when apple "tested" it to be "bad" - do you have any type of written report stating that they (apple) showed the SSD to be bad when repairing the rest of the machine or just your word vs their word (over the phone conversation)?
Good luck with a resolution...
If Apple were testing the computer after replacing the logic board and found a problem with the drive, they should have:
1) Tested with a stock Apple drive.
2) If the SSD was at fault, return the laptop with the SSD installed and a note saying something like "Logic board replaced, fault detected with user-replaced drive."
Apple actually spent money that they didn't have to by replacing a drive that wasn't their responsibility to provide support for. It wasn't their drive that was faulty, so why replace it?
I would think that if I sent my Macbook in with the 500GB drive that I put in it and Apple determined that the problem I had was a hard drive fault, they would refuse to fix it since it was a user replaced part and not covered by them.
1) Tested with a stock Apple drive.
2) If the SSD was at fault, return the laptop with the SSD installed and a note saying something like "Logic board replaced, fault detected with user-replaced drive."
Apple actually spent money that they didn't have to by replacing a drive that wasn't their responsibility to provide support for. It wasn't their drive that was faulty, so why replace it?
I would think that if I sent my Macbook in with the 500GB drive that I put in it and Apple determined that the problem I had was a hard drive fault, they would refuse to fix it since it was a user replaced part and not covered by them.
Section 4 of the Apple Repair Terms and Conditions read:
4. If repairing your product under your product’s warranty or extended service contract, Apple may
use new, used or reconditioned parts, if permitted by the terms. If repairing parts outside of
warranty or extended service contract, Apple may use new, used or reconditioned parts. Apple will
retain the replaced part that is exchanged under repair service as its property, and the replacement
part will become your property. Replaced parts are generally repairable and are exchanged or
repaired by Apple for value. If applicable law requires Apple to return a replaced part to you, you
agree to pay Apple the additional cost of the replacement item.
Source from: http://www.apple.com/legal/terms/repair/usretailrepairterms.html
If you want to hear their side of the argument, section 6 is also a good section to read.
That basically means they were allowed to replace your SSD, but are keeping it, but if "applicable law" requires, you can pay for it. If they can't find it, they may be in trouble. I'm only 15, so I don't fully understand all of this, so don't flame me if I'm wrong.
4. If repairing your product under your product’s warranty or extended service contract, Apple may
use new, used or reconditioned parts, if permitted by the terms. If repairing parts outside of
warranty or extended service contract, Apple may use new, used or reconditioned parts. Apple will
retain the replaced part that is exchanged under repair service as its property, and the replacement
part will become your property. Replaced parts are generally repairable and are exchanged or
repaired by Apple for value. If applicable law requires Apple to return a replaced part to you, you
agree to pay Apple the additional cost of the replacement item.
Source from: http://www.apple.com/legal/terms/repair/usretailrepairterms.html
If you want to hear their side of the argument, section 6 is also a good section to read.
That basically means they were allowed to replace your SSD, but are keeping it, but if "applicable law" requires, you can pay for it. If they can't find it, they may be in trouble. I'm only 15, so I don't fully understand all of this, so don't flame me if I'm wrong.
this is why you keep the crappy stuff when you replace it. i mean i know it sucks when that happens but the guy at the apple store or whatever prolly took it like oh sweet i just got a free ssd.