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Apple Repair TOOK my Intel X-25M SSD and replaced it with a HDD 250gb 5400RPM.
- Thread starter turugara
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That sucks to hear man, next time take out the ssd drive and put everything stock when shipping back to apple!
First this is not RAM where there's a little consequence to apple taking that. Apple not returning his SSD is out of order period and you must be a stock holder if you think otherwise.
I have never heard of someone getting warranty service due to a part they upgraded themselves that is the root of the problem. I have my HD upgraded and the 4 times I have taken my laptop to apple for repair work they said if the problem was due to my upgrades it wouldn't be covered.
Do you have any examples of this?
People put the original ram and hd's back in be ause apple likes to claim problems are from using other parts, not because they replace parts that aren't theirs for apples parts.
So next time I have a problem with my mbp, I can swap in a 60gb HD and then if that's the problem they will just upgrade me to the stock 250 it came with? Doubtful.
Good luck on getting your HD back. I doubt you will be able to get the same HD back with info, but hopefully some compensation. Try for an apple giftcard.
We're not discussing about Apple servicing parts that are not "Apple" parts. Me as well as others are simply stating that Apple is known (from various threads, you can do a search to find them) to take out parts that are upgraded (RAM, HDD's) through a third party. Although many of us don't agree with it, it doesn't come as a surprise to us because we know what Apple does with aftermarket parts.
...its kind of pointless that this thread is still going... ALWAYS take your upgrades out before sending your (anything) in for repair... especially since apple is known for replacing whole machines at times = what if they had deemed that you "deserved" a brand new computer?
Then you'd be complaining
gave me a whole new computer but kept my broken computer with SSD upgrade...
Then you'd be complaining
gave me a whole new computer but kept my broken computer with SSD upgrade...If you were too lazy to put the original back it is your fault
Not condoning what happened, but seriously you should never return anything back to apple without original parts.
That should be common sense and standard procedure.
Many times they will just replace the laptop with another.
If that is what happened than it was not theft but unintentional on apples part.
Not condoning what happened, but seriously you should never return anything back to apple without original parts.
That should be common sense and standard procedure.
Many times they will just replace the laptop with another.
If that is what happened than it was not theft but unintentional on apples part.
I just want to say from experience, Apple has done the same with me. They took my 802.11n wireless card upgrade from my early 2006? Macbook notebook. I sent in my laptop for repair because the plastic of the palm rests were starting to crack and it was under warranty.
Nothing had to do with my wireless card problems. Apple took my 802.11n upgrade and put in the slower, original 802.11g card.
Thanks apple...
Nothing had to do with my wireless card problems. Apple took my 802.11n upgrade and put in the slower, original 802.11g card.
Thanks apple...
newsflash for some folks:
the current generation of unibody laptops do not have any user changeable or serviceable parts.
there is no standard removable panel on the underside.
late 2008 - early 2009 MBP have a panel that allows access to the hard drive and battery, which makes them user serviceable. ram requires removal of the undercover, which makes it not serviceable.
the original MBP design had user serviceable ram but not hard drive.
essentially, apple doesn't want or expect the majority of users to replace or change their hardware.
they also have you sign that little disclaimer that states they will return any malfunctioning device to it's as purchased configuration.
a SSD probably would have posted an error when being tested as a standard HDD.
the current generation of unibody laptops do not have any user changeable or serviceable parts.
there is no standard removable panel on the underside.
late 2008 - early 2009 MBP have a panel that allows access to the hard drive and battery, which makes them user serviceable. ram requires removal of the undercover, which makes it not serviceable.
the original MBP design had user serviceable ram but not hard drive.
essentially, apple doesn't want or expect the majority of users to replace or change their hardware.
they also have you sign that little disclaimer that states they will return any malfunctioning device to it's as purchased configuration.
a SSD probably would have posted an error when being tested as a standard HDD.
Newsflash for some folks: The HD and ram are considered user replaceable parts on the unibody MBs and MBPs. The owners manual even tells you how.
so serious question, what if my laptop breaks down tomorrow (still under warranty) and, before sending it off for repair, i replace the stock hard drive (320Gb, still working perfectly fine) with an old faulty 120Gb one
will they swap out the 120Gb hard drive and put in a new 320Gb one thus restoring the unit to 'factory condition'?
think of the possibilities!
will they swap out the 120Gb hard drive and put in a new 320Gb one thus restoring the unit to 'factory condition'?
think of the possibilities!
Are you bright red right now?
Anyway, as stated the parts are user serviceable, the techtool deluxe provided with applecare reports my intel SSD as working all "green ticks" across all tests. I guess it's down to the apple terms of warranty service and by agreeing you waive your rights, I can't stress this enough "You agreed". Unfortunate it sure is but it's also a valuable lesson in reading what you are getting into.
On a side note... what if the original poster ordered his MacBook Pro with an SSD option upon order? Would Apple still have reverted it back to "stock" with a HDD? If so, then that's pretty messed up.
I agree with everyone else though... when you bring your computer in for repair, you should first remove any after market add-ons before bringing it in. I thought this was pretty common knowledge.
Still... even though you didn't take the SSD out before bringing it in, they shouldn't return the computer without it. If it was the logic board, why did they replace your SSD with a HDD?
I feel bad for you man, I really do. That's a sucky situation right there.
I agree with everyone else though... when you bring your computer in for repair, you should first remove any after market add-ons before bringing it in. I thought this was pretty common knowledge.
Still... even though you didn't take the SSD out before bringing it in, they shouldn't return the computer without it. If it was the logic board, why did they replace your SSD with a HDD?
I feel bad for you man, I really do. That's a sucky situation right there.
What if you take your MBP to an Apple Store, and buy a new hard drive and have them put it in? Wouldn't that be an official Apple laptop, with no user-upgraded parts? Or could they still steal your drive and replace it with a different one?!! (That would be insane!)
How would they know the difference?
How would they know the difference?
Repair depot has all the information about the computer. Before sending it out, either AppleCare or the Genius Bar will (or should) write up a thorough outline of what's wrong with the computer what should be done along with the specs of the computer. I'll assume you mean you went to Apple for a HDD upgrade, that should be noted there as well so if any swapping occurs, it will be what Apple put in.
UPDATE!!!!!
UPDATE!!!!!
So I haven't done anything since last Saturday when I spent the whole day on the phone asking about where my SSD ended up and if I would ever get it back again.
Today I received a FedEX Box, shipped Priority Overnight from the repair depot in Memphis, TN. There were no slips, no tags inside. Just my SSD. How do I know it was mine? Because I wrote my name on it with a sharpie when I first bought it. =)
All my data was intact. Happy ending. I'll be sending apple a very nice email thanking them.
NEXT ON THE LIST - BUY AN APPLE TABLET!
UPDATE!!!!!
So I haven't done anything since last Saturday when I spent the whole day on the phone asking about where my SSD ended up and if I would ever get it back again.
Today I received a FedEX Box, shipped Priority Overnight from the repair depot in Memphis, TN. There were no slips, no tags inside. Just my SSD. How do I know it was mine? Because I wrote my name on it with a sharpie when I first bought it. =)
All my data was intact. Happy ending. I'll be sending apple a very nice email thanking them.
NEXT ON THE LIST - BUY AN APPLE TABLET!
You lucky SOB.
Let this be a lesson to the rest of yas. Keep the originals. The 100 dollar "profit" to be made isn't worth it.
Edit: OP did you get to keep the stock drive they replaced it with?
Did you just profit?
Let this be a lesson to the rest of yas. Keep the originals. The 100 dollar "profit" to be made isn't worth it.
Edit: OP did you get to keep the stock drive they replaced it with?
Did you just profit?
Wow, really lucky...I'd be super happy if I were you (which is probably how you're feeling right about now)
I never include the hard drive when I send in my notebooks for depot service, only do so for the local Apple store as I know them well. You should not be obligated to send in your hard drive when you turn in your computer for servicing as you have no clue what they will do with your data.