Apple trying to bring more attention to their trade in programs can hardly be called upselling.
This is nothing more than news outlets making a mountain out of a molehill for the sake of creating outrage and driving views and clicks. And they have you all eating out of their hands.
No no no you still don’t understand Lol.
First of all, I never said they’re trying to “upsell”. They ARE trying to push more iPhone sales regardless if it’s an iPhone 7, 8, XR or XS. It is a FACT.
They are bringing more awareness to their trade-in program and advertising the XR as starting at “$449” for a REASON.
Have they ever done this before? No! Did they have a disappointing Q1? Yes!
It’s really not rocket science. They are absolutely going all out on trying to get people to upgrade. I never said there’s anything wrong with it, but they ARE doing it and this IS the first time.
Period.
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I don't see how an out of warranty device cannot be upgraded. You can turn an old device in for a credit on a new one. If they can't fix whatever issue because it is out of warranty, I don't see a problem with pushing a new device as an option, as long as you are giving the customer options.
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It just depends on the situation and the customer. I don't see an issue with pushing an upgrade as an option for the customer, as long as it is presented as a choice and not a mandate.
There is absolutely nothing wrong with technicians asking customers if they’re interested in an “upgrade”. Sometimes that’s the right call for the customer.
The point being that Apple clearly was disappointed in Q1 hence why they’re really pushing these sales.
The main issue is that sales specialists need to tread carefully. They’re being told to go up to Genius Bar customers while they wait for their appointment and position an upgrade.
If I was sitting down for an appointment and haven’t even had my phone looked at or repaired yet, I would NOT want a salesman coming up to me asking me if I want to upgrade. Give me those options AFTER the appointment.