Yea I don't see any issue with this suggestion. I manage a team of logistics brokers. It would be like me telling them not to sell our services.
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Apple Reportedly Advised Technicians to Push iPhone Upgrades to Customers With Out-of-Warranty Devices
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Financial sense is different for everyone. Personally, if a repair costs more than the value of the phone (if it were undamaged) then it doesn't make sense to me to repair it. I would get a new phone even if it is more expensive. For some people, doing the repair might be worth it because it is still likely a lower cost of ownership. There are a lot of variables to whether something "makes financial sense".
Most dealerships don't suggest buying a new car rather than fixing your one year old car (or two years old with an extended warranty).
You're missing out. My XS Max is 1,000x the phone the 8+ I used to have was. FaceID is brilliant and I was over the "no home button" thing in about a day.
[QUOTE="Lalov001, post: 27078809, member: 623238" ...
This is just disappointing. A big advantage of Apple Stores was that you could trust they were offering you something according to your needs.[/QUOTE]
Basic for any retail sales business, always suggest a new item instead of a costly repair on an older out of warranty item. If they decline the new phone, suggest a reconditioned item. People on this forum really do not know how retail sales work. Apple stores are there to sell Apple products.
This is just disappointing. A big advantage of Apple Stores was that you could trust they were offering you something according to your needs.[/QUOTE]
Basic for any retail sales business, always suggest a new item instead of a costly repair on an older out of warranty item. If they decline the new phone, suggest a reconditioned item. People on this forum really do not know how retail sales work. Apple stores are there to sell Apple products.
Re read it. Says out of warranty device, not out of warranty repair.
If "pressure" is someone saying "You are out of warranty now so this repair will be $300. Another option would be to purchase a new XR with way more features and a much better camera for $2x a month. What would you like to do?" I would hate to know how you're respond to real pressure.
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When would a technician be encountering an out of warranty device if not for a repair or problem?
When I go to the genius bar to get something fixed, I never want them to try to sell me anything. When the repair guys are trying to make sales, it's a small step to assume they are inflating the cost of the repair to try to sell you something. Maybe what they say needs replacing doesn't really need replacing. etc.
A class action suite over a standard, industry wide, practice? Good luck with that.
Lots of people in here essentially saying “What’s the big deal? Everyone else does it.”
What’s the big deal? This is Apple. They think different—or at least they used to. They’ve always let their products speak for themselves and have, for the most part, avoided pushy sales tactics.
This is why Steve Jobs was never really beholden to investors. Sure he wanted the company to do well, but his belief was that the company would do well as a natural consequence of making devices that consumers love to use. Devices that are innovative and easy to operate. Today’s Apple is moving away from that philosophy, and that very philosophy is what makes Apple different and desirable to consumers. They’re selling their future to make a quick buck today—and I have to wonder if it’s because many of their executives are nearing retirement and want a nice out.
What’s the big deal? This is Apple. They think different—or at least they used to. They’ve always let their products speak for themselves and have, for the most part, avoided pushy sales tactics.
This is why Steve Jobs was never really beholden to investors. Sure he wanted the company to do well, but his belief was that the company would do well as a natural consequence of making devices that consumers love to use. Devices that are innovative and easy to operate. Today’s Apple is moving away from that philosophy, and that very philosophy is what makes Apple different and desirable to consumers. They’re selling their future to make a quick buck today—and I have to wonder if it’s because many of their executives are nearing retirement and want a nice out.
I think it has been fair to assume Apple's repair costs have ALWAYS been inflated to encourage product replacement and/or make as much money on repairs as they can. They are a money making business after all. If you want a cheap repair, don't go to an Apple store.
Apple's marketing department is truly amazing! They've been able to propagate this image of themselves nicely. Look, I 100% believe Apple makes better products, but they are and have always been a for-profit corporation beholden to shareholders.
I never said they weren’t. Steve Jobs was less. That’s why he would never pay dividends. He was more interested in building Apple’s cash hoard so he could run the company however he wanted and have a fallback cash pile. Steve was famous for doing his own thing.
The fact that Apple should now be held in as high regard as Ford dealership. Some people did not realize this before.
Gone are the days Apple products sold themselves then. I get annoyed when sales people push products on customers.
I'm sure there is something to that. That being said, a lot of companies don't pay dividends - Facebook, Google, Amazon included.
Not exactly the same. It's one thing to try to sell your product who came to store looking for a phone. It's another thing when a person comes to a repairman to fix the device and the company tries to sell him a new phone. Even an advice to upgrade may make sense but when this is a directive from the management to try to sell rather than to try repair first it's borders on fraud (or at least neglect of the customer interests).