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Apple Reportedly Advised Technicians to Push iPhone Upgrades to Customers With Out-of-Warranty Devices
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Apple compared to a.... Ford Dealership? Apple is it’s own entity, and highly recognizable because of their back history with Jobs and his legacy. They’re held to a higher standard not because just of their products, because of their practices and values. I don’t think your analogy is very appropriate.
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This is very true, and I actually highly respect those who are legitimately working hard to create an alternative for customers, especially in places where there isn’t an Apple Store for miles.
And I would simply stop visiting that restaurant, which is what Apple will see happening if they continue down this path.
I’ll second that. Worked at Big Blue and everything is supposed to be indestructible.
Only though their 6 Plus had a 1080p display, a headphone jack, and maybe larger storage. Maybe the 'sir' would not want to give up on that? Or maybe doesn't have 400 to spare?
"Costs more, does less" is the motto atm
Shame you don’t have our U.K. consumer laws, I be speaking to the manager if my first gen died after 3 years luckily enough it’s still going strong
I’ll 3rd that post. I worked in retiail and a mobile phone store. Some people expected free repairs on phones they destroyed. Why? Because they pay a monthly bill to to us....
Sigh. Are people really still fixated on 1080p on a SIX INCH screen? Between that and a headphone jack, the 6 is DEFINITELY an overall better phone.... ::facepalm::
Or maybe the guy has $400 and didn’t know about the new iPhones? And wants to use wireless headphones? We don’t know everyone’s situation so you can spin this however. The point is the staff member is providing options.
yes, 1080p on a 6 inch screen is kinda the norm nowadays. Let's not make it too specific though. Point is, for whatever reason, maybe the fictional "sir" doesn't want to splurge 400 extra for the latest model.
PS. 6" 1080p and with higher ppi density. Whichever way you put it, Apple totally slummed it with the XR display.
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Let's not confuse upselling with "options", shall we
Without reading the article, one could easily mistake the headline as referring to "iOS upgrades" being pushed out to existing iPhones.
I don't really care what the 'norm' is, it's just that it is a silly thing to argue and the vast, vast majority of people don't care....like, at all....what their phone's screen specs are - or any other specs for that matter. They want good battery life and good cameras - period.
And the fictional "sir" doesn't have to spend $400. Who is making them? Nobody. I would think a fictional "sir", who doesn't have $400 to spare (as you contend), would be responsible enough not to spend $400 he doesn't have. Furthermore, if he does, it isn't Apple's fault for suggesting the option.
There were no intentionally "forced" upgrades. It was just a series of poor decisions trying to retain a good experience for existing customers. It's not like Apple executives directed their teams to devise a way to slow down iPhones, and include that in an update without mentioning it. Their intentions were good, but the execution was poor. Spin it however you want, that doesn't change the facts.
Apple clearly learned from that experience, since the XR is a BEAST of a phone with great battery life!
Well, for one thing, you and I cannot speak about the vast majority of people.
For another, whether Apple is at fault or not depends on how intensely they've been suggesting the option.
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It's a 720p bezel-licious potato without 3D Touch that I'm hesitant to use even as a free-office-phone-upgrade (we're getting them next month, and meh).
I willingly walked into my carrier, asked for an XR, and walked out without paying anything up-front. Yes, I had to start a new two-year commitment, my plan had to change, and the price went up by $15/month. But the phone is great, and the plan I have meets my needs well. I'm happy and don't feel the pain of how expensive the latest Apple devices are.
Except when we get to the Mac mini... what a joke that is! $1000 for the base model (in Canada).
Except when we get to the Mac mini... what a joke that is! $1000 for the base model (in Canada).
Meh... all this hullabaloo over declining iPhone sales will settle. The market is changing as the smartphone market matures people are keeping their phones longer because the advances in features have slowed and become more incremental. This does not affect just Apple but all smartphone manufactures.
For my first 4 iPhones I was on a 2 year upgrade cycle but then came the iPhone 6 and I kept that one happily for 3 years before upgrading to iPhone X which I intend to keep for at least 3-4 years since purchase before upgrading. Buying an new phone every year never made sense. The 2 year upgrade cycle worked in the first few years of the smartphone revolution because the leaps and bounds made in 2 year cycles was worth it and carrier subsidies made it financially sensible.
Without subsidies and with slower technology advances most people are not going to shell out $600-$1500+ every year or two for a new phone. That is the reality that the entire industry will need to adjust to. No worries though everyone will still keep on buying smartphones it will just be on a 3-4 year upgrade cycle for most people.
For my first 4 iPhones I was on a 2 year upgrade cycle but then came the iPhone 6 and I kept that one happily for 3 years before upgrading to iPhone X which I intend to keep for at least 3-4 years since purchase before upgrading. Buying an new phone every year never made sense. The 2 year upgrade cycle worked in the first few years of the smartphone revolution because the leaps and bounds made in 2 year cycles was worth it and carrier subsidies made it financially sensible.
Without subsidies and with slower technology advances most people are not going to shell out $600-$1500+ every year or two for a new phone. That is the reality that the entire industry will need to adjust to. No worries though everyone will still keep on buying smartphones it will just be on a 3-4 year upgrade cycle for most people.
I see all these hot takes that Angela Ahrendts was ‘fired’ because of [insert complaint about Apple stores here]. What if she decided to leave because she wasn’t comfortable with some of these tactics to increase sales?
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Naw, I'm 100% confident in saying the vast majority of people do not care about phone specs.
XR is 1792p.
It doesn’t matter. That’s a company’s purpose — to sell you things.