You've got blinders on, my friend. I encourage you to open your eyes. The Apple experience (hardware and software) and cross-device usage is still superior. But you'd need to be looking at it from a pure productivity standpoint, not as a nice-to-have gadget in your pocket.
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I see how it could happen. The XR is an amazing device, alongside the XS. I suspect Apple thought would take the market by storm, but there's already too many other "good enough" options out there, and price is a big factor. When you have a selection of devices that look essentially the same, yet some are drastically cheaper, price becomes an important deciding factor. These are main consumers that don't really understand the full depth of what these devices can do, nor do they need to.