I think Apple underestimated just how much works maps are (hubris). They underestimated how important public transit is (probably because the folks making the decisions don't take it and all the employees either drive to Cupertino or take the shuttle from San Francisco). And Apple felt that being a boutique and beautiful map could make up for serious shortcomings. I think Apple (rightly) assumed that enough people would buy the iPhone 5 regardless.
How Apple responds to this crisis will be a harbinger of their trajectory over the next few years. Data is becoming more important not less so. And Apple needs to be big in data, like Google big, very very quickly. Apple is notoriously bad at social, web software, and data. Don't believe those making light of this. it's a HUGE crisis for most people in cities who take public transit and people who are used to correct directions without a Dali painting going on in a 3D view, or people who need to see what an intersection or building looks like to find it. This is one of the most used applications on phones for many people and the lack thereof will have people abandoning ship. iPhone is still selling more than any other phone, but there will be a slowdown, and if Apple doesn't fix up there will be a sharp drop off. If Google is smart (and they are) they will expend twice as much effort on their own maps from now on to make this distance between the two experiences even more comical.
Apple needs to buy Garmin... or anyone who can give them a lot of correct mapping info STAT. They need transit information on there like... yesterday. They they need to become a leader in this space as a sign to investors that they will address their weakest points rather than simply focusing on their strengths... because others will catch up to their fit and finish before they catch up to their competitor's services and software.
I say this as an Apple fan.
How Apple responds to this crisis will be a harbinger of their trajectory over the next few years. Data is becoming more important not less so. And Apple needs to be big in data, like Google big, very very quickly. Apple is notoriously bad at social, web software, and data. Don't believe those making light of this. it's a HUGE crisis for most people in cities who take public transit and people who are used to correct directions without a Dali painting going on in a 3D view, or people who need to see what an intersection or building looks like to find it. This is one of the most used applications on phones for many people and the lack thereof will have people abandoning ship. iPhone is still selling more than any other phone, but there will be a slowdown, and if Apple doesn't fix up there will be a sharp drop off. If Google is smart (and they are) they will expend twice as much effort on their own maps from now on to make this distance between the two experiences even more comical.
Apple needs to buy Garmin... or anyone who can give them a lot of correct mapping info STAT. They need transit information on there like... yesterday. They they need to become a leader in this space as a sign to investors that they will address their weakest points rather than simply focusing on their strengths... because others will catch up to their fit and finish before they catch up to their competitor's services and software.
I say this as an Apple fan.