Clearly you have never worked in a virtual call center. If you did you would understand why check is necessary. Again I do not make the rules, I am just relaying what some contractors do.
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Apple Responds to Call Center Worker Complaints About Plans to Monitor Them With Cameras at Home
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Been there, done that. I used to work in telemarketing. The company wanted us to use high-pressure slick tactics. I opted instead to treat potential customers with respect and not try to sell them things they didn't need. I made a lot of money that way, and actually rose to the top of the sales board, but quit the day my jacka$$ boss monitored a call I was trying to end gracefully. My boss pressured me to stay on the line by using profanities and threats through one of my earpieces while I was trying to handle the call on the other. I had gotten somebody in the middle of a wake for their deceased mother.
No, more like because someone that once indicated they were interested in buying an iPhone was found to have once walked past someone with an android device. And then THAT person once got on the lower level of a double decker bus, mere feet away from someone that, in 7 years, would kill someone.
The connection is so very clear. Even THINK of Apple products and people die!
I'm not a paid psychologist or teacher to teach you how to read with understanding.
Rather than attacking me - could you please quote post what you were talking about?
You're accusing people of distorting facts.
Back that up with what you're talking about please so we can debate and discuss.
Thank you
Total nonsense. I've worked for a very large company (far larger than Apple) who had a large remote workforce and none of this was ever required.
How exactly does a video of the person help pin down a breach? If you can't do that with software running on the system that doesn't require a video camera on the person ... time to re-evaluate your business. The camera is nothing but (edit to correct typo) a massive intrusion into privacy, Apple is really becoming a disgusting company in a very short period of time.
Why would anyone want to work for a company that doesn't "trust" you? I understand Apple's need for secrecy as one of their core values, but what about trust? We're heading in the wrong direction...very sad...
Did an alien steal Tim Apples brain? Is this a Men in Black scenario? Is Tim a lizard person?
bc I feel like he’s really trying to destroy this company.
bc I feel like he’s really trying to destroy this company.
Hopefully you're not a manager, you sound like a real peach of a person.
Apple:
We aren’t monitoring the bedrooms of people, we just contractually require our 3rd party contractors to “ensure” that their employees are actually working.
Apple:
We aren’t spying on your photos and categorizing them by crime, we just wrote the software on your phone, so technically you’re doing it yourself.
We aren’t monitoring the bedrooms of people, we just contractually require our 3rd party contractors to “ensure” that their employees are actually working.
Apple:
We aren’t spying on your photos and categorizing them by crime, we just wrote the software on your phone, so technically you’re doing it yourself.
Having hired and fired employees I can assure you that you can’t trust all of them. I’m not even sure that you can trust most of them. Employers employ supervisors for a reason. They provide value That value covers multiple perspectives. One is oversight of work performance for training purposes. Another is auditing the worker themselves to make sure they are actually working. Yet another is that workers are not involved in activities that are detrimental to a the business or the clint of the service, Apple, or the customer, the caller.
The solution is simple, work for the phone service or not. Use your bedroom or a separate work space in the home or at a centralized location, an office. Yes, you are entitled to your privacy but not while engaged in work for an employer that exchanges pay for some control over what you do and how you do it.
No one is forcing you to work for a company that believes they need the ability to engage directly with you while working. You certainly wouldn’t have that privacy at a centralized work space. You don’t have a right to bedroom privacy while working at an office and it’s not because it’s not a bedroom. It’s an office. A bedroom doubling as an office is an office while you are working, not a bedroom.
The twist only happened through fanboy sunglasses. Privacy has been a marketing smoke curtain since day 1.
“Apple, the biggest plot twist of privacy of the century LOL"
"They never were the kings of privacy. Apple has been planning to be creeps for a decade. iCloud was introduced in 2011, since the business is well established now and Apple has 2 Trillion dollars, Apple decided to invade our privacy. It's all part of a game and a set up. It did not happen overnight."
"What the hell is going on with Apple lately? We need a giant asterisk any time they mention "privacy" from now on."
"It starts small. Soon they'll tweak the AI to listen for other stuff. Slowly but surely, before you realize, it will be Nineteen Eighty-Four all over again."
"It only took a few days. King Apple turned into Clown Apple. Seriously…."
"
Not possible, Apple (pretends) to care about privacy and human rights...
When are you gonna realize you're all being PLAYED!"
etc, etc….
A bunch of misunderstanding, lies, fear and unjustified anger, etc.
Employers are paying for results, not "control over what you do."
Good lord we need to move the world forward on the employer/employee relationships.
We are caught in the past in so many areas still.
According to you.
Not everyone agrees with you and your opinion is not the objective truth...which is why we debate and discuss on forums.
Thx for posting again after I'd asked for examples - I do appreciate that.
I would imagine that Telepresence’s employees feel that this is what they have to put up with for now while they train to get a better job OR just because it allows them to save TONS of money on child care.
The hilarious part of the comments here is how there are so many screaming "you didn't read the article, it isn't Apple!".
The fact of the matter is Apple supports this, because they use these contract services and are aware of what is going on.
"Apple doesn't mine materials used in their devices, why should they care of child labor is used? It isn't Apple!" is essentially the argument you're making. But Apple is VERY clear on what they expect of their suppliers and calls this practice out in a large way. You can't have it both ways.
The fact of the matter is Apple supports this, because they use these contract services and are aware of what is going on.
"Apple doesn't mine materials used in their devices, why should they care of child labor is used? It isn't Apple!" is essentially the argument you're making. But Apple is VERY clear on what they expect of their suppliers and calls this practice out in a large way. You can't have it both ways.
That's a sad work environment then. People know when they are trusted and generally respond in kind. Of course there are some that you wont trust, remove them from the workforce rather than reward them for poor performance.
I have worked for many different companies, some awful and some great. The great ones always treated their employees with compassion and treated them as people. The bad ones were all the same, low pay with high demand and terrible management. If you feel you cant trust most of them, it's probably time to find a different line of work.
No worries, Timmey the underpaid smoke dispenser will save us all.
Not exactly.
Apple DOES care about child labor being used to mine materials for use in THEIR devices, and they’ve worked to prevent it.
Apple DOES care about Telepresence using cameras on the folks fielding THEIR calls, and their contract rejects this.
However, Apple can’t force Dell to NOT use child labor to mine the materials used in their devices. And Apple can’t force Sony to NOT have Telepresence use cameras.