Apple Responds to U.S. House Committee on Energy and Commerce: 'The Customer is Not Our Product'

Discussion in 'Politics, Religion, Social Issues' started by MacRumors, Aug 7, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Last month, the U.S. House Committee on Energy and Commerce sent letters to Apple and Google parent company Alphabet with 16 multi-part questions about how the companies handle customer data.


    Apple has since responded to the letter, reiterating the company's belief that "privacy is a fundamental human right" and that it purposely designs its products and services to minimize its collection of customer data.

    Timothy Powderly, Director of Federal Government Affairs at Apple, responded on behalf of Apple CEO Tim Cook:
    Apple provided detailed responses to all 16 questions, and background information on location services, in its full-length letter.

    Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

    Article Link: Apple Responds to U.S. House Committee on Energy and Commerce: 'The Customer is Not Our Product'
  2. macduke macrumors G3


    Jun 27, 2007
    Central U.S.
    This is, in my opinion, the biggest thing that sets Apple apart from nearly every other tech company and why I continue to support them.
  3. GuruZac macrumors 6502


    Sep 9, 2015
    Quite frankly this is the main reason I will continue to purchase my computing devices from Apple. I commend them on their effort to keep privacy a major priority, especially in today's day and time.
  4. dannyyankou macrumors 604


    Mar 2, 2012
    “iPhone doesn’t listen to consumers, except to recognize the clear, unambiguous audio trigger ‘Hey Siri’.”

    Apple is being slightly misleading here. The phone does listen, it just doesn’t record. They clarify that later, but that sentence is a bit inaccurate.
  5. AZMecha macrumors member


    Jun 30, 2015
    Id like to see Android or Samsung response,

    1:Why is the majority of the user base on such an old OS? Why!! Why!!!
  6. mattyj2001 macrumors member


    Oct 29, 2015
    I'd like to read Google's response: "Android is not a phone operating system, it is an advertising platform, therefore ..."
  7. jonnysods macrumors 603


    Sep 20, 2006
    There & Back Again
  8. tomnavratil macrumors 6502a


    Oct 2, 2013
    Litovel, Czech Republic
    Thanks Apple. You might not be perfect and I don't agree with many decisions Apple has taken in past years however this is, for me, a very important issue and I'm glad Apple year after year stands its ground. Thanks Apple!
  9. DNichter macrumors 604


    Apr 27, 2015
    Philadelphia, PA
    You can tell Apple takes privacy seriously and they are very clear and up front regarding their stance. This is a huge reason why they are so successful and it will only become more apparent as privacy becomes a bigger social issue. It's no surprise that Google already has plans to scrap Android and move on to their next OS that shares a lot of the same philosophies as Apple/iOS. It'll be interesting to see how Google responds to this same request. Their sole existence is centered on collecting and monetizing user data. I have been a happy Apple customer for a long time and this is a big reason why.
  10. Menel macrumors 603


    Aug 4, 2011
    Even more importantly under some of those regimes.
  11. GuruZac macrumors 6502


    Sep 9, 2015
    Agreed, plus as a side note, I love that Apple allows the use of DuckDuckGo as a default search engine. I don't use Google really for squat outside of gmail account. DuckDuckGo is a great search engine.
  12. iansilv macrumors 65816

    Jun 2, 2007
    "We utilize on device processing to minimize data collection by Apple."

  13. mlrproducts macrumors 6502

    Apr 18, 2004
    Privacy is a right, unless you're in China.
    Human rights are a right, but more so if you are a minority in the US.
    Free speech is important, but not if we disagree with you as a company.

    Used to work for them and love them, but this is what they've become.

    Board should fire Tim and find someone who can build "insanely great" Macs, Mobile Devices, and Services, without all the other nonsense.
  14. iamgalt macrumors regular


    Jul 25, 2012
    And this is why I don't see myself ever switching over to Android, unless some MAJOR CHANGES happen in that OS. But somehow I doubt that's going to be happening any time soon. When it comes to privacy, I think Apple has a great policy.
  15. DNichter macrumors 604


    Apr 27, 2015
    Philadelphia, PA
    I agree, but there might be changes at some point. Google is smart enough to know that they can’t keep pushing spyware forever. There are already internal plans to scrap Android and introduce an OS locked down like Apple.
  16. Porco macrumors 68030


    Mar 28, 2005
    Apple are far from perfect, in many areas, but I greatly respect and support their position on this stuff.
  17. H2SO4, Aug 7, 2018
    Last edited: Aug 7, 2018

    H2SO4 macrumors 68040

    Nov 4, 2008
    Not me. I think it's hilarious that they condemn Google et al but continue to use their services etc. Hipocrasy of the highest order. Moan about human rights in China but have all their stuff built there.
    Let others do the dirty work for you and ride around on a white unicorn spouting crap, that's the Apple MO on these matters.

    Had a friend that's just turned organic vegetarian due to animal rights issues, man he doesn't even buy leather goods or eggs. He, is showing that he has the conviction to make a change, even though it costs him.
  18. Greymacuser macrumors regular


    Jul 31, 2012
    "We believe privacy is a fundamental human right and purposely design our products and services to minimize our collection of customer data."
    What a joke. Is that what you tell your customers in China? Apple couldn't have any less respect for their customers if they tried, and boy are they trying.
  19. mattster16 macrumors 6502a

    Apr 18, 2004
    I try to tell my Android using friends about this all the time. They never believe me. They all think it is just the opposite, that Google is more secure and that Apple is big brother collecting everyone's data. I'd love to see Google's response to this questionnaire. Something tells me it will be written with much more legalese.
  20. keysofanxiety macrumors G3


    Nov 23, 2011
    I know lots of people like this. They’re so utterly deluded. Ardent Android users are completely insufferable.
  21. H2SO4 macrumors 68040

    Nov 4, 2008
    Can you link me to some genuine proof of Google spyware please?
    --- Post Merged, Aug 7, 2018 ---
    So you pick and choose as it suits you?
  22. jonharris200 macrumors 6502


    Feb 25, 2006
    London, UK
  23. H2SO4 macrumors 68040

    Nov 4, 2008
    Love that sig.....
  24. Naraxus macrumors 6502a


    Oct 13, 2016
    El oh el. More doublespeak from Timmy and his gang. If that were true then they would strip Google and Facebook integration, return the kickbacks Google's given them over the years and not have started iAds years ago.

    Tim's duplicity is astounding.
  25. 2010mini macrumors 68040

    Jun 19, 2013
    Apple believes privacy is a human right. Just as you, Apple does not have control over a sovereign nation. It is up to the citizens of of those countries to change their governments.
    --- Post Merged, Aug 7, 2018 ---
    Apple doesn’t control China. China can do whatever it wants to. Just because Apple believes privacy is a human right, doesn’t mean China has to care.

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