It highly depended on market and the shift after 2008-2009. Pre-2008 there was exceptional quality, but never heavily focused on "tech skills" though, it didn't get that focus until their training came through where solutions were developed and the focus on the abilities of Mac OS X were attributed. After 2008/09 and the Family Room roles become prominent and there was a definite retail shift in not so much focus on going above and beyond, to gearing more towards consumer product pushes and quick in and out service, so that initial training we received pre-shift era was effective. Most of the crew I worked with ended up in IT in some of the Top companies, startups, MDM and solution services companies that are partnered with Apple. But there has been a steady decline in recent years in the quality both from a behind the bar and customer stand point. There are some diamonds in the rough who when you talk with them, they know and help you out.