Did you really expect Apple to stock their Stores with adequate batteries? Apple is inept at handling most of their issues. They need to stop throttling the iOS moving forward and let users control their experience. Most likely to happen after the 30+ class action suits are settled.
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Apple Says $29 Battery Replacements Are One-Per-iPhone When Device Passes Diagnostic Test
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Did you really expect Apple to stock their Stores with adequate batteries? Apple is inept at handling most of their issues. They need to stop throttling the iOS moving forward and let users control their experience. Most likely to happen after the 30+ class action suits are settled.
HobeSoundDarryl
macrumors G5
You believe what you wish. I'll concede that could even be true.
Or they could put in that code to try to spur on "long in tooth" sentiment to drive upgrades a little faster.
Or they shifted to some poor power option with iPhone 6 and wanted to try to cover it up rather than potentially being pressed to replace all those phones.
Etc.
Of course, some of us can see them as purely a saint here. But some can see them as sinner too. You may be right or wrong in how you see them. They have great motivations to spur on faster hardware updates. They have great motivations to avoid any kind of phone recall event, expensive and very negative for PR.
Or they could have decided way out in version 10 of iOS that after NOT putting in code to "extend the use life of phones and keep the phone operating and not shutting down" for all those generations of phones before it, it was finally time to do the right thing. If that's solely the case here, where's your outrage for all those years in which Apple just let your many former phones have shorter life, fail to operate and shut down sooner than expected?
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Put your phone in power saving mode and see what it shows the CPU clock at. I tried that app and the clock never changed. It should show 911 Mhz on a 6s when on power saving mode , but it showed 1848 Mhz on my device all the time. Yet CPUDasherX showed 911 with power saving on and 1848 with it off.
Actually, that's not what happened for me - it looks like they're shipping my phone back without replacing the battery:
This is such a waste of resources. People are lining up all day at my Apple Store to get a battery replaced and the overwhelming majority doesn’t even need it replaced! They have seen the news and think the batteries are defective. So much ignorance. I wish Apple hadn’t discounted them as that makes people think their battery is defective.
This is barely making a dent in Apple's resources.
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I don't care if it is defective - for $29 it's just worth it to me to refresh the battery on my 6 plus so it can last longer than it otherwise would.
Now, apparently apple didn't want to sell me a $29 battery because they "couldn't duplicate issue" - but I didn't have any issue other than "I want to buy a new battery for $29".
“Apple says iPhone batteries are designed to retain up to 80 percent of their original capacity at 500 complete charge cycles”. REALLY! up to 80% after 500 cycles? Which means it can be a whole lot lower? It should be AT LEAST 80% after 500 cycles. But that is still lousy. Most people charge there phone every day. So Apple is basically admitting that they design it to last about 2 years and then it will start to crap out? Just in time for you to pay it off so you have to get another one?
My 1st generation iPad which has been charged who knows how often still holds a charge really well. I dont like this planned obsolescence being designed into iPhones at all. They are getting greedy and its going to bite them in the ...
My 1st generation iPad which has been charged who knows how often still holds a charge really well. I dont like this planned obsolescence being designed into iPhones at all. They are getting greedy and its going to bite them in the ...
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I’m not personally asking Apple to do anything but it appears many people are outraged that Apple’s solution to power supply is to throttle device when peak power is insufficient. It isn’t a “feature” that was advertised and Apple is very fussy about 3rd party repairs. That leaves customers in a bind. $80 is an outrageously inflated price. I have been doing battery replacements in iOS devices for years and charge no more than $30. Considering Apple has vastly better sourcing than I do, they should be able to offer $30 replacements.
Again, I do not take issue with throttling when peak power is too low. Simply of the opinion that Apple’s battery service should have always been $30 and done in store in less than 20 mins.
Mine was swapped 4 days ago & I see only slight improvement in battery drain.
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I wish all the people here who were recommending 3rd party battery replacements read this.
Facts are Apple throttled devices big time. Apple battery diagnostic tests are also a joke because there is no way in hell that my battery capacity is over 80% on my iPhone 6 plus. 29+ class action law suits to boot as well. Tim Crook should be giving all iPhone users a free battery replacement over this epic debacle.
How accurate is Coconut Battery? My SE shows 89.9% @ 290 cycle count. Phone was bought in Aug 2016.
And you think a mail order consumer gets the same pricing as a company ordering millions?
Who knows, my iPhone 6 plus was bought in late 2014 so there is no way it could be over 80% capacity at this point. Yet the apple tests state otherwise, lol.
That sounds like something Geek Squad would say, not Apple. The people you talked to must be complete idiots and I would contact Apple directly about your issue.
Yes, just got back from my Genius Bar appointment to get my iPhone 6 battery replaced and it seems all pretty fishy... and they really make people go through hoops. It took about 30' after my scheduled appointment time (at 2pm) before a technician was finally available to see me. He ran the diagnostics test and then proceeded with a long-winded script telling me that my 2-year old battery actually still looked pretty decent and passed their test and that I should consider first re-installing the OS from scratch to see if that might take care of the battery performance and clock-speed throttling issues I have been experiencing overnight, after Apple semi-forced me to install iOS 11, about a month ago. The guy was polite and acknowledged that they would honor the $29 replacement, but then kept coming back with all type of arguments for holding off on a battery replacement, including the fact that I would have to reschedule another appointment, the chance that all my data might get accidentally wiped in the process, etc.
It felt like borderline car salesman tactics and it left a bad taste in my mouth, especially after I witnessed an older gentleman - across the Genius table from me - being talked out of replacing his current battery in his iPhone 6 by another technician, who was rattling off the same script, telling him how his battery still showed some life and advising against replacing it. The old man left the Apple store visibly perplexed and confused. I felt sorry for him, because I am sure he will now have to continue to deal with a crippled iPhone, that throttles down the clockspeed to 600Mhz as soon as you hit the 50% battery level.
The Genius Bar technician who "helped" me, ultimately made one more final attempt at making me decide to hold off on a battery replacement. He told me that the diagnostics results might indicate that a new battery might ultimately not do anything to address the performance issues I have been dealing with since upgrading to iOS 11. In response, I told him: well, if my phone still shows the same lackluster performance with a brand-new battery, at least I'll have pretty definitive proof that Apple is forcing OS upgrades onto their customers, which their 2-year old devices can't adequately run. And, in that case, I know that - after 9 years of being a loyal iPhone user - it's time to look at what other vendors have to offer.
Overall, I feel like Apple could have avoided this whole mess if they wouldn't be so heavy-handed in trying to make customers with older devices to upgrade to the latest OS version. Or at least allow people to go back to the previous version of iOS, the way they allowed it in the past (both for iOS and iTunes). This whole episode feels embarassing for a company that has done so much to build tremendous trust and loyalty from its customers... Yes, other vendors have been dealing with embarassing issues, but - to be honest - this debacle ressembles much more VW's dieselgate than Samsung's Galaxy Note 7 nightmare, which makes it all even more troubling.
Imagine if they offered a free replacement instead of $29, no stocks for months.
I'm going to wait until the summer to replace my dad's battery. The important thing is to be able to do that at the discounted price, I'm not in a hurry
Sounds almost exactly like what happened to me today at my appointment. Now waiting for an email to let me know when they will be able to effectively replace my battery. They told me 2 weeks, but not holding my breath... While sitting at the Genius Bar first waiting for a technician to run their test and then having to listen to said tech rattling off his script about first doing a full reinstall of the OS before making the rash decision of replacing my battery, all while witnessing several other customers around me subjected to the same car salesman pitch, I realized this was the first time I was in an Apple Store and felt like I was at a "sorry place", like said car dealership or a Verizon store, where you can't wait to get out and have to cut through all the sleezy sales talk to get a straight answer to your questions.
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