Which furthers my point of how the customer should research the issue before actually wasting scheduled appointments for those who actually have intended battery replacements for the qualified devices.
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Apple Says $29 Battery Replacements Are One-Per-iPhone When Device Passes Diagnostic Test
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Which furthers my point of how the customer should research the issue before actually wasting scheduled appointments for those who actually have intended battery replacements for the qualified devices.
What is so difficult to understand? Apple does NOT "choose who can get a battery replaced and who can't." Apple just logically chooses the terms for when you get a fat discount, and those terms seem more than fair.
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Sure, you and some others want bigger batteries, but you remain in a minority. The rest of us, the majority, like Apple's battery design engineering choices. Which is supported by the iPhone being the world-s best selling flagship phone year after year after year.
Sure! If you're a serial upgrader... If consumers were INFORMED and then given a choice of a slightly thicker and heavier iPhone for a higher capacity battery that will also have more margin for wear allowing more iPhones to get to the 2 year mark before throttling, you'll find yourself in the minority instead.
Um yes a apple does choose who can and can’t get a battery replaced until this scandal they most certainly did. Get your facts straight.
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Until this whole battery thing they most certainly would choose if they would let you get your battery replaced I’ve been turned away 3 times on diffrent phones when requesting a full price battery replacement that’s what I was referring to.
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Some people want a new car before the one they have has problems and if they have the means to do so let them.
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What's a waste of resources is the pursuit of thinness causing them to use smaller under-performing batteries that requre a software workaround in the background so people won't notice ... leading to 40+ lawsuits when this could have all been avoided in the first place.
[doublepost=1516121478][/doublepost]I sent in my iPhone 6, which I bought in September 2014 when they first came out, for the $29 battery replacement. I have never had any work of any kind done to the phone. It is in excellent condition. They sent the phone back without replacing my battery. Their email reply read: "Your product arrived at our repair center, but our technicians weren't able to process your repair request. We’re sending the product to you along with a letter that provides more information. If you have questions about the letter, feel free to Contact Apple Support to review your options. Be sure to use the same Repair ID. We apologize for any inconvenience." The letter accompanying the phone on return said that their technicians performed "complete diagnostic tests" and "confirmed that it now meets Apple specifications for performance, usability and functionality." I thought Apple claimed it would replace all batteries, regardless of the condition. So I've paid $29 and the shipping costs for Apple to reset my phone and tell me it's running just great?
iPhone users hoping to double dip on Apple's discounted $29 battery replacements this year may find themselves out of luck.
While we previously confirmed that Apple is offering $29 battery replacements to any customer with an iPhone 6 or newer regardless of diagnostic result, Apple has indicated that this policy can only be taken advantage of once, according to new fine print on its iPhone service pricing page.
In other words, after you've had your iPhone's battery replaced once this year, the device must explicitly fail the diagnostic test to qualify for any additional battery replacements for $29. If the test passes, a customer can still choose to have the battery replaced, but Apple's standard $79 fee applies.
Apple says iPhone batteries are designed to retain up to 80 percent of their original capacity at 500 complete charge cycles, and this is likely the primary benchmark for its diagnostic test, but results may vary.
While it's unlikely customers would need to have their iPhone battery replaced more than once in a year, some people may have planned on taking advantage of the $29 deal now, and then again near the end of 2018, as the combined $58 cost for two replacements would still be cheaper than the standard $79.
Apple reduced the price of iPhone battery replacements as part of its apology over a lack of communication about the power management changes it made starting in iOS 10.2.1. The discount is effective immediately and available worldwide through December 31, 2018. Prices vary outside of the United States.
To initiate the process, read our guide on how to get your iPhone's battery replaced with an appointment at an Apple Store or Apple Authorized Service Provider, or by mailing the device to an Apple Repair Center.
Article Link: Apple Says $29 Battery Replacements Are One-Per-iPhone When Device Passes Diagnostic Test
Apple thanks you for your patronage and recommends you purchase a new iphone to resolve your issue.
Whatever you do, do not throw away the letter. I would run Geekbench along with CPU DasherX and look at my legal options, or join up with an existing suit.
As a follow-up to my last post, here is part of my chat transcription just an hour ago after I contacted Apple to make a complaint about my iPhone returned without a new battery:
Frank: Due to the availability of the parts, the device was returned un-repaired and your hold will be returned to your credit card as well.
Frank: What we can do here to move forward, however...
Frank: Parts should be available in the future. We have a few options. Is mail in repair the method you prefer, or is heading into an Apple Retail Store an option as well?
James: Mail in.
Frank: What I can do is attempt to set up the repair again here, however if it prevents me from doing so due to part constraints we’ll need to get you in touch with an Apple Care Advisor from our phone support team. They would be able to take ownership of the case, and attempt the set up the repair at a later time and reach out to you once successful.
James: Forgive my exasperation but...I was going to be charged for a repair that was promised but not made and wouldn't have taken place unless I contacted Apple? And now you don't know if the battery is even available?
Frank: That is correct.
I was finally told I'd need to speak to an Apple Adviser on the phone. Initially, she told me that Apple had determined my 3 1/2 year old phone's battery was fine and that I'd been denied a replacement. She essentially said it was Apple's call to determine if I was allowed to take part in the $29 battery replacement program. I asked her if Apple's announcement that the company would replace phone batteries regardless of condition was untrue. The response was vague, but after a few back and forth's, she told me she would run my case by an advisory board to see what their response was. "They" agreed that my battery should be replaced but I'd have to drive 45 miles to the nearest Apple store to have the repair done...in about two weeks. The alternative was to mail in the phone but that that might take 10 days.
Very frustrating experience from a company I've purchased products from since 1985.
Frank: Due to the availability of the parts, the device was returned un-repaired and your hold will be returned to your credit card as well.
Frank: What we can do here to move forward, however...
Frank: Parts should be available in the future. We have a few options. Is mail in repair the method you prefer, or is heading into an Apple Retail Store an option as well?
James: Mail in.
Frank: What I can do is attempt to set up the repair again here, however if it prevents me from doing so due to part constraints we’ll need to get you in touch with an Apple Care Advisor from our phone support team. They would be able to take ownership of the case, and attempt the set up the repair at a later time and reach out to you once successful.
James: Forgive my exasperation but...I was going to be charged for a repair that was promised but not made and wouldn't have taken place unless I contacted Apple? And now you don't know if the battery is even available?
Frank: That is correct.
I was finally told I'd need to speak to an Apple Adviser on the phone. Initially, she told me that Apple had determined my 3 1/2 year old phone's battery was fine and that I'd been denied a replacement. She essentially said it was Apple's call to determine if I was allowed to take part in the $29 battery replacement program. I asked her if Apple's announcement that the company would replace phone batteries regardless of condition was untrue. The response was vague, but after a few back and forth's, she told me she would run my case by an advisory board to see what their response was. "They" agreed that my battery should be replaced but I'd have to drive 45 miles to the nearest Apple store to have the repair done...in about two weeks. The alternative was to mail in the phone but that that might take 10 days.
Very frustrating experience from a company I've purchased products from since 1985.
I have never been successful in getting a battery replaced. Seems kinda fishy now. Why would they deny a paying customer to change a battery. If I bring my car to a garage and say replace it weather or not it needs it they will they won’t refuse me. Hmmmm Apple wonder why