Apple Says iPhone 6s Shutdowns Result of Manufacturing Issue Causing Batteries to Degrade Faster

Discussion in ' News Discussion' started by MacRumors, Dec 2, 2016.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple has posted a message on its Chinese website to address unexpected battery shutdowns affecting some iPhone 6s models, noting the issue is related to some batteries having been overexposed to "controlled ambient air" during the manufacturing process (via Business Insider).

    Apple added that iPhones are designed to shut down automatically under certain conditions, such as extremely cold temperature. In this case, some iPhone 6s models are shutting down with around 30% battery percentage remaining to protect the device's internal components from low voltage.

    Apple said it has investigated other factors that could potentially cause an iPhone to shut down unexpectedly, but it has not identified any new factors. Nevertheless, the company said it will continue to monitor and analyze customer reports. Apple reiterated the battery issues are not a safety concern.

    Apple launched a repair program earlier this month offering free battery replacements for affected iPhone 6s models. These devices fall within a limited serial number range manufactured between September 2015 and October 2015. Apple has since launched a tool to check if your serial number is affected.

    Apple is also offering refunds to customers who previously paid to have their eligible iPhone 6s battery repaired or replaced. Apple recommends customers experiencing iPhone 6s battery issues visit an Apple Store or an Apple Authorized Service Provider, or contact Apple Support.

    Article Link: Apple Says iPhone 6s Shutdowns Result of Manufacturing Issue Causing Batteries to Degrade Faster
  2. ghostface147 macrumors 68030


    May 28, 2008
    A fair response, just took a little longer to acknowledge the issue.
  3. now i see it macrumors 68040

    Jan 2, 2002
  4. Matthew.H macrumors 6502


    Sep 16, 2015
    Norwich, UK
    Well at least we now know what is causing the issue.
  5. JimmyJimmyYam macrumors member

    Apr 15, 2015
    Great, my iPhone 6S isn't eligible, but regularly shutdowns with 30% battery left :mad:
  6. vmistery macrumors 6502a

    Apr 6, 2010
    I wonder how cold is too cold? As my phone has been shutting off at 30% then flashing the charge icon then turning back on, showing 1/2% then going back to 30%. I didn't think -5 was too cold...
  7. Zaft macrumors 68040


    Jun 16, 2009
    Brooklyn, NY
    You could bring it in to the Apple store for them to test it.
  8. jdillings macrumors 68000

    Jun 21, 2015
    Cook has got to go....this is getting ridiculous.
  9. bladerunner2000 macrumors 68020


    Jun 12, 2015
    To everyone that made fun of Samsung's exploding batteries;

    What's good?
  10. miniroll32 macrumors 65816


    Mar 28, 2010
    So do they replace the battery or the device itself? I can't imagine it would that safe (or clean) to replace these things.
  11. Rudy69 macrumors 6502a


    Mar 30, 2009
    It sucks because we went in sept to have them look at my wife's phone (it shuts down randomly at 20-40%). It was about 2-3 days before the warranty was about to run out and the Apple guy said her phone was "fine". Now we have to book another appointment and get it fixed finally. But it's a hassle and it sucks we have to go twice and they made us feel like we were making it up the first time. "oh you have Facebook AND spotify on your phone, that's why the battery drains so fast".
  12. freepomme, Dec 2, 2016
    Last edited: Dec 2, 2016

    freepomme Suspended

    Oct 30, 2015
    Boston, MA
    "Oh, the battery is fine" yall said. "I don't have to charge my iPhone 3 times a day!" "If you want a better battery go to Samsung." This is what yall said.

    The batteries in the 6s, there's something wrong with it. I told Apple this. Months ago I went to the Apple store and sat back and told them that.

    And it's panning out just like I said it would. Now they can't make enough of these new batteries as they're backordered for over two weeks.

    I told you so! And yall found out that you are what I said yall were. a fraud. This is why I don't argue on this forum. I don't have to. I just slap you in the head with your own book.

    I knew that sooner OR LATER. Something would come to light that proves everything I've ever told you. And I'll be damned if it hasn't happened one mo gain.

    Goddammit he's right again!
  13. samcraig macrumors P6

    Jun 22, 2009
    Bad year for battery tech. At least iPhones aren't exploding.
  14. blacktape242 macrumors 68000


    Dec 17, 2010
    Sacramento, CA
    could be worse, it could have caused the batteries to explode....
  15. Small White Car macrumors G4

    Small White Car

    Aug 29, 2006
    Washington DC
    The battery. The wife and I both got it done with no issue.
  16. pk7 macrumors 6502

    Sep 27, 2011
    This isn't even remotely the same thing. On one hand you have a battery that just shuts down because it can't hold power as well as it should be. On the other hand, you have a phone blowing up in your face.

    Can you read?
    "This is not a safety issue."

    Please tell me you weren't being serious....
  17. Zaft macrumors 68040


    Jun 16, 2009
    Brooklyn, NY
    Alittle difference between exploding and dieing early...
  18. Daku93 macrumors regular

    Oct 29, 2010
    My iPhone SE sometimes shuts down with 20% battery left, when it is around 5°C and windy. As Apple specifies the usage temperature of the iPhone with 0°C to 35°C, I don't think this is "extremely cold"
  19. beard macrumors newbie

    Jan 15, 2011
    They exchanged my phone.
  20. devsfan1830 macrumors regular


    Aug 26, 2011
    They're replacing the batteries themselves which simply requires Apple to lift off the screen assembly which they do on a daily basis for all sorts of repairs. Had my screen replaced once for a faulty Facetime camera. No indication anything was even done aside from a fixed camera. So if you mean "safe or clean" with respect to the condition of the phone there is no possibility for an issue. If they themselves damaged it during repair there is no doubt in my mind they would make it right. Unless you go and do it with some unauthorized 3rd party. No reason at all to think Apple would not use a tested and safe part, open and replace the battery in their own devices properly, and safely dispose of the old battery. Not sure where your concern comes from. This is not an exploding battery thing like Samsung. Its merely the lack of the battery to hold a charge for its rated lifetime.
  21. Pommis macrumors newbie

    Jun 7, 2016
    :D we have 3 iPhone6s and all shutdown when it goes under -3 and you are outside :D
    extremely cold temperature. :DD
  22. Dented macrumors 6502a

    Oct 16, 2009
    I sent my phone in with this issue a couple of months ago and they tried to tell me it was something to do with the lightning port being damaged (the port worked perfectly) and I had to pay £100 for that repair before they'd even look at the battery. I told them to forget that, and they returned it unfixed. Surprise surprise, the serial number is now eligible.

    I suspect this is WAY more widespread than they're making out. It was obvious at the time that they were looking for any reason not to do the repair under warranty, probably because they were awash with them.
  23. jerry16 macrumors regular


    Sep 12, 2016
    across the universe
    lol. Think you forgot this: /s

    Apples and oranges... or Apples and Droids.. either way
  24. dannyyankou macrumors G3


    Mar 2, 2012
    Scarsdale, NY
    What's good is the fact that my phone won't blow up in my hand
  25. teddybearstand macrumors regular


    Jun 17, 2013
    My phone was having this issue, bought in early october. Was at Apple about a month ago and the diagnostics were all green.

    I guess i got lucky, but the genius pulled up the battery usage history and it showed my battery level increasing in the middle of the day without charging.

    Replaced my phone for free, no more scratches hehe.

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