The new MBPs have different GPUs, although now there are rumours that one of the GPUs in it might suffer from a similar issue. There's a thread nearby..
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Apple says some MacBook Pros affected by faulty Nvidia chips
- Thread starter HiFiGuy528
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Well - good news - I now have a shiny new unibody MBP! Basically took it in to get the second LCD panel fitted, but asked to talk over some concerns I had.
Spoke initially with a jnr sales manager, before he fetched the head genius, who did a pretty good job at putting my mind at ease over the logic board / nVidia issue.
From there I just politely, and probably not even that firmly talked about the other issues I'd had with the displays, ie the gradient / blotchiness, and how it seemed all MBPs of that generation seem to suffer from it to a greater or lesser degree.
Ditto the lids not being straight. Apparently Apple's official line is that its cosmetic, so not something they'd necessarily replace. But the two guys were great, and totally seemed to agree, to the point where it seemed they might actually swing me a new machine.
Then I got really picky - but conceded with these points that if that was all that was up, I'd never bring it in. But our old PB suffered badly from pitting, where the coating next to the trackpad wears off.
On my way to the store I noticed a few tiny spots of it going - so pointed that out too, and how it might not be anything today, but in 6-12 months it could be right mess again.
All the while reinforcing the idea that £1,600 is a lot to pay for a laptop, so it really shouldn't have all these little issues.
They went to check with a senior manager, and came back to say they'd swap the machine - the techs were a bit backed up, so all in all decided it would be easier to swap the machine.
So basically chuffed to nuts with the way Apple have dealt with this in the end, and very much liking the shiny new one!
Moral of the story -as others have said in the past, polite persuasion can go a long way it seems.
Spoke initially with a jnr sales manager, before he fetched the head genius, who did a pretty good job at putting my mind at ease over the logic board / nVidia issue.
From there I just politely, and probably not even that firmly talked about the other issues I'd had with the displays, ie the gradient / blotchiness, and how it seemed all MBPs of that generation seem to suffer from it to a greater or lesser degree.
Ditto the lids not being straight. Apparently Apple's official line is that its cosmetic, so not something they'd necessarily replace. But the two guys were great, and totally seemed to agree, to the point where it seemed they might actually swing me a new machine.
Then I got really picky - but conceded with these points that if that was all that was up, I'd never bring it in. But our old PB suffered badly from pitting, where the coating next to the trackpad wears off.
On my way to the store I noticed a few tiny spots of it going - so pointed that out too, and how it might not be anything today, but in 6-12 months it could be right mess again.
All the while reinforcing the idea that £1,600 is a lot to pay for a laptop, so it really shouldn't have all these little issues.
They went to check with a senior manager, and came back to say they'd swap the machine - the techs were a bit backed up, so all in all decided it would be easier to swap the machine.
So basically chuffed to nuts with the way Apple have dealt with this in the end, and very much liking the shiny new one!
Moral of the story -as others have said in the past, polite persuasion can go a long way it seems.
No offense, but I simply don't understand why you think it unreasonable to be concerned when I have purchased not one, but two of the Macbook Pros that may have the faulty chip. On Apple's site it simply gives the date of manufactured units that may be affected. Both of mine fall in that time frame. It seems very easy for you to say don't worry. We do enjoy our machines, I have not contacted Apple, I have not taken my machine in, but I also don't believe in burying my head in the sand and just ignore the very real possibility that our machines may be affected. I believe that if only certain batches are affected then someone should be forthcoming with specific information. And please, my concern is not based on the Inquirer article, but what is stated on Apple's own site. And try to understand that maybe if we were given more concrete info, we would feel more confident that our machines won't fail.
As far as the two year extension, I really don't care about that because I purchased Applecare for both machines, after all they are laptops. I hope that this problem is limited and isolated to a small amount of machines, but even if that is the case, I would still have to sympathize with anyone whose gpu fails especially if that failure should occur a short time after the warranty expires.
Dito, no offense to you but did you even read what i said? I never once stated having concerns was unreasonable. Go back and read your first post that I replied to.
I really do understand what you are saying. Yes Apple is maintaining a business relationship with Nvidia, I get that. I guess the bottom line is that you and I just don't happen to agree on how this matter should have been handled. If, as you suggest that perhaps only a small percentage of the chips were affected, then let's try to figure out which machines they went into and fix them. However; when a blanket date is given and it includes the entire line of MBPs from June 2007, when they were introduced until the end of production of those machines, that would suggest to me that it could be a pretty large problem. I even understand tht you don't believe that Apple has any culpability in this case and I could possibly be swayed to agree with you, but for me the bottom line is that if, and I am saying if, that every machine made during this time frame has the petential to carry a design defective gpu chip, then a recall should be made either by Nvidia or Apple. I don't think that the customer is the one that should be have to pay what will be a hefty repair bill. I beleive (even though I understand it isn't going to happen) that a recall would be the responsible action in this case and I am not asking you to agree with me, it simply is a difference of opinion on this particular issue.
I will let it be now because if the chips in our computers fail, talking about it won't help and as you said I really would rather enjoy my machine. Thanks.
I really do understand what you are saying. Yes Apple is maintaining a business relationship with Nvidia, I get that. I guess the bottom line is that you and I just don't happen to agree on how this matter should have been handled. If, as you suggest that perhaps only a small percentage of the chips were affected, then let's try to figure out which machines they went into and fix them. However; when a blanket date is given and it includes the entire line of MBPs from June 2007, when they were introduced until the end of production of those machines, that would suggest to me that it could be a pretty large problem. I even understand tht you don't believe that Apple has any culpability in this case and I could possibly be swayed to agree with you, but for me the bottom line is that if, and I am saying if, that every machine made during this time frame has the petential to carry a design defective gpu chip, then a recall should be made either by Nvidia or Apple. I don't think that the customer is the one that should be have to pay what will be a hefty repair bill. I beleive (even though I understand it isn't going to happen) that a recall would be the responsible action in this case and I am not asking you to agree with me, it simply is a difference of opinion on this particular issue.
Well, here's the thing...I think Apple is really in a position that they have to go by what nVidia says on the matter...and that is not all of them are faulty. If nVidia is lying then they're in it DEEP being that almost all major computer manufacturers have used those chips. Apple also has to watch *how* they handle it... because if they say the wrong thing and it defames nVidia's reputation wrongly then they're in line for a potential lawsuit. I'm sure this is bigger than we've been let on to believe but thats probably the result of teams of lawyers. The thing is there's ALOT of speculation going around and alot of rumors. I really don't think Apple wants to get involved in this more than they already are so its in their best interest to be forthcoming. My gripe would be IF you already purchased AppleCare because of this reason, why shouldn't you get an EXTRA year on top of that? It only the people who didn't shell out that get the protection. You should have 4 years coverage imo.
So you have 3 years coverage...considering the lifespan of a laptop is generally no longer than 5 years you're probably pretty safe. If it doesn't go in 3 years odds are its not going to go. Even if ALL of them have the defective bump there's no certainty that all will fail. Its only speculation that all are defective (ie internet rumors) but if that is ever proven true you can bet there will be a class action lawsuit so large it could break nVidia.
The following URL may be a starting point for those in the UK -
http://www.which.co.uk/advice/understanding-the-sale-of-goods-act/your-rights/index.jsp
http://www.which.co.uk/advice/understanding-the-sale-of-goods-act/your-rights/index.jsp
You can find your manufacture date on this page
http://www.chipmunk.nl/cgi-fast/applemodel.cgi
Oprey says something about
On Apple's site it simply gives the date of manufactured units that may be affected. Both of mine fall in that time frame.
... Dec 12, 2008 11:54 PM
http://www.chipmunk.nl/cgi-fast/applemodel.cgi
Oprey says something about
On Apple's site it simply gives the date of manufactured units that may be affected. Both of mine fall in that time frame.
... Dec 12, 2008 11:54 PM
Actually you can look at this page: http://support.apple.com/kb/TS2377
but literally all it really says is what to look for in way of symptoms and the possible manufactured dates of the MBPs that could have the affected chips. Which states May 2007 - September 2008. Which is basically any MBP manufactured with the 8600.
but literally all it really says is what to look for in way of symptoms and the possible manufactured dates of the MBPs that could have the affected chips. Which states May 2007 - September 2008. Which is basically any MBP manufactured with the 8600.
My bad, I guess. The thread itself is about the 8600. The only thing that I have heard about or read about the 9600 is in the Inquirer article that was posted on these forums. I think that it might be jumping the gun to assume there is anything wrong with the 9600. Yes, some are saying that they have some problems, but some of these may be linked to software. I would advise against getting too worried unless other information from many other sources surface.
For the past 2 months I've been playing games every day 5-10 hour sessions of COD 4, Left 4 dead, fall out 3, WOW, Gothic III and no problems whatsoever and the mbp runs very cool.
Hopefully the Nvidia 9600m gt cards arnt all bad and is mixed in with the good bumps as well as the old bad bumps (which the inquirer happened to get their hands on).
Hopefully the Nvidia 9600m gt cards arnt all bad and is mixed in with the good bumps as well as the old bad bumps (which the inquirer happened to get their hands on).
Well, if it is any help, I posted this in the other thread, but my release unibody went in the shop today. I get black screen of death within 1 minute of playing a game on the 9600.
They are replacing my logic board. Whether this is an indication that all 9600s are bad or not, I cannot tell, but it is clear there is at least a batch of them, likely around release date that are bad.
Now that was reasonable!
Let me guess, ...you're single or don't have a fulltime job?
I hear this quite often. If it were software related it wouldn't span multiple OS's. This happens in both Windows and OS X.
Now that was reasonable!
Let me guess, ...you're single or don't have a fulltime job?
Bingo~!
Hey,
I gave my book pro to the Apple Genius bar today because of the Nvidia chip... they want to replace my Logic Board.
But my book is only 40 days old and I said to him I don't want to get a 4000 A$ repaired machine back and after that he spoke to his manager and he couldn't do anything for me. NO REPLACEMENT
But I said to him HEY it's not my fault it's your fault and the problem begun not after 40 days. The problem was before I purchased the Macbook and he said I can' t do anything for you....
Now the book is in the Genius bar to test the Graphic card ?!
My question is now CAN I DO something to replace my book for a new one ?!
The 2. question is I got a receipt from apple today where they wrote down the problems ( NVIDIA Chip and my name and and and )
also there wrote down that the Macbook was or is in a NEW condition...
But I made a small scratchi last week on the top body could I say if I get my repaired one back there is a small scratchi , hey I WANT A NEW one
cheers
I gave my book pro to the Apple Genius bar today because of the Nvidia chip... they want to replace my Logic Board.
But my book is only 40 days old and I said to him I don't want to get a 4000 A$ repaired machine back and after that he spoke to his manager and he couldn't do anything for me. NO REPLACEMENT
But I said to him HEY it's not my fault it's your fault and the problem begun not after 40 days. The problem was before I purchased the Macbook and he said I can' t do anything for you....
Now the book is in the Genius bar to test the Graphic card ?!
My question is now CAN I DO something to replace my book for a new one ?!
The 2. question is I got a receipt from apple today where they wrote down the problems ( NVIDIA Chip and my name and and and )
also there wrote down that the Macbook was or is in a NEW condition...
But I made a small scratchi last week on the top body could I say if I get my repaired one back there is a small scratchi , hey I WANT A NEW one
cheers
And you thought I was being unreasonable, MowingDevil.
Why should Apple have fix a scratch that you made? That just doesn't seem right. I understand that you are unhappy about your logic board being replaced, but even if Apple replaced it, how do you know that the new one would be perfect. If they repair it, you might end up with a better machine. At least give them a chance!I'm not the bad guy!!!
Fact is that I bought a laptop for 4000 A bucks and even if they replace the logic board THE WARRANTY for 2 months is gone because I couldn't do anything with the 9600 chip... I thought all the time it's a software problem...
that's what I say ... I bought a damaged ONE
...
The touchpad doesn't work in the beginning and I had some other issues...
also said Steve Job that the glossy display not reflect, haha.
The book was not able to work to 100 %.
The only thing what I want is new warranty after the logic board replacement or a new Macbook Pro ...
So I want to try the scratchie issue,
hey what's that a scratchie.
The macbook hasn't a scratchie before....
oh I WANT A NEW ONE
Fact is that I bought a laptop for 4000 A bucks and even if they replace the logic board THE WARRANTY for 2 months is gone because I couldn't do anything with the 9600 chip... I thought all the time it's a software problem...
that's what I say ... I bought a damaged ONE
...
The touchpad doesn't work in the beginning and I had some other issues...
also said Steve Job that the glossy display not reflect, haha.
The book was not able to work to 100 %.
The only thing what I want is new warranty after the logic board replacement or a new Macbook Pro ...
So I want to try the scratchie issue,
hey what's that a scratchie.
The macbook hasn't a scratchie before....
oh I WANT A NEW ONE