Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
hughcanbefound,

Get in touch with Applecare next week, demand a full refund of all the repair charges your Dad has had to pay as Apple have said in their technote that they will do this. Tell them the problems you are having now and ask for a replacement laptop from the new range. Get your Dad on side to back you up. Maybe put it all in an email like you have here if you are nervous about talking to them.
Given the huge amount of trouble you have had, and the Stevenote you managed to get, and the fact you are so young, I think you have more chance than the rest of us of pulling this off.
Good luck.
 
Bplein you'd be amazed at how many people rely on hi tech laptops for their careers without actually earning enough to be able to have two of them.
As you appear to think money's no object perhaps you can sub ME to a new top spec MacBook Pro next week?

I'm with Bplien on this. If your career depends on a single piece of technology, any technology, you need a plan B. Professional photographers routinely carry two cameras with them, just in case one dies.

The question with the DJing is.... is it the actual MBP, or its contents that is critical? If their career depends on having an actual working notebook at every single gig, then they had better have a 2nd system handy. It doesn't have to be a new one.... just one that will get them through the night. If having to cancel the gig due to a dead system is merely inconvenient ..... then having a backup is likely enough insurance.
 
Smart Move by Apple!

With the pending release of the new Macbook Pro's, they admit faulty old ones so that people who complain will now only get a fix and not a replacement.

I spent hours of my time in store arguing with the manager of the apple store who claimed my problem was a program I had once used. It took three repairs (but still having the problem) and then another 1.5 hours in store complaining, before the manager said he'd had enough, and ordered me a replacement MBP.

By admiting the fault now, all faulty MBP's will not be replaced with the new MBPs saving apple millions!

how the billionaires keep their billions, example 2,435. they don't get that way by being dumb!
 
This happened to my MBP after the first time I re calibrated the battery. it was manufactured april '08, as per serail number.

It only happened the one time. I did experience choppy video and image flicker when loading images on web pages a couple of times, all of which has not happened again. perhaps the updates fixed all that..

Should I be worried?
Is she a ticking timebomb?

MBPscreenerror.jpg
 
apple finally grew some b*lls. too bad i'm stuck with a dell for the time being.
 
I can't understand why some have paid to repair and some haven't. I have mid '07 MBP with a gpu that died a week after my warranty was up. I went into the apple store back in June and they replaced the logic board in store free of charge and this was back when this issue was just garnering attention :confused:

I really hope that the replacement logic boards are these supposed Rev. 2 so this becomes a dead issue for all of us. If not Apple will be hearing from me again in years time.

We should not settle until Apple gives us all the facts about this. We pay too much money to be kept in the dark about something that should NOT be happening in the first place. We all have a vested interest in keeping Apple honest.
 
Looks like I've got about a year and a half to try my best to burn this damn GPU out so I can get a replacement logic board before my 2 year window is up.

I really have no other choice if I want to extend my two-thousand dollar investment beyond the 2 year mark.

Don't be surprised if you start seeing tutorials on how to do this pop-up.
 
Am i going to be able to get mine replaced if i had the vertical line issue and sometimes when i downsize my applications it just leaves a big ass white spot on my backround and it wont go away?
 
skinaked2 said:
Am i going to be able to get mine replaced if i had the vertical line issue and sometimes when i downsize my applications it just leaves a big ass white spot on my backround and it wont go away?

Yes. Go for it. What do you have to lose? Besides, it can't be (if I'm not wrong) anything other than a graphics issue. In which case, although it might not be highlighted on the KnowledgeBase note, they should cover it. Good luck.

Teej guy said:
You know, it's funny you should mention that. It happened to me for the first time ever in the life of this computer yesterday. It went away when I opened the colour control panel...weird stuff.

Yeah, that's what I do. I tend to leave my MBP on for a good three days at a time, and I go to lessons and return and it's done it. I end up going to the Display PrefPane three or four times a day. Nightmare!

hughcanbefound,

Get in touch with Applecare next week, demand a full refund of all the repair charges your Dad has had to pay as Apple have said in their technote that they will do this. Tell them the problems you are having now and ask for a replacement laptop from the new range. Get your Dad on side to back you up. Maybe put it all in an email like you have here if you are nervous about talking to them.
Given the huge amount of trouble you have had, and the Stevenote you managed to get, and the fact you are so young, I think you have more chance than the rest of us of pulling this off.
Good luck.

That's a good idea, I was of course going to ask for a new model next week but unfortunately I won't be in the country when my dad has the time to take in my laptop. I think I'm actually going to bring the trip to the Apple Store forward so I can accompany my dad (he paid; he has to be there). I know I'm 16 and I suppose for most 16 year olds it's a little daunting having a "Genius" telling you what's right and wrong but considering the last time I went in I taught the genius something he didn't know (and should've done), I'm not too worried ;). It is a pain when you're more qualified to do someone's job when you're a good 20 years younger... And he's the one with the ability to get my a new MBP.

I'm not sure if I have a better chance than an adult, however, of getting a refund simply because I have a note from Steve and I have a cute face :p. I think they'll be more willing to listen to and serve the underpaid, overworking and highly intelligent man who'll take me to the shop. (Oh yeah, and he has high blood pressure! That should do the trick...)

Cheers guys,

-Hugh
 
I'm not sure if I have a better chance than an adult, however, of getting a refund simply because I have a note from Steve and I have a cute face :p. I think they'll be more willing to listen to and serve the underpaid, overworking and highly intelligent man who'll take me to the shop. (Oh yeah, and he has high blood pressure! That should do the trick...)

Cheers guys,

-Hugh

I wasn't going with the cute so much as the many years of buying power ahead of you with which to give Apple loads of dosh. Not unlike banks offering students good deals to sign up because they know people won't really want to go to the hassle of changing later on.

The high blood pressure also sounds like something to work with here!
 
I wasn't going with the cute so much as the many years of buying power ahead of you with which to give Apple loads of dosh. Not unlike banks offering students good deals to sign up because they know people won't really want to go to the hassle of changing later on.

The high blood pressure also sounds like something to work with here!

Ahh I get you... Fair 'nuff. Yeah I mean as I'm sure you read in the email I write networking fixes for Macs on our network (which is of course Windows-based) and I advertise Apple products for free! I persuaded dad to buy an iMac (even after this saga because I assured him that they had different GPUs) and even my grandparents to buy the new sub-$800 (or for us Brits it will end up being £500 (grr)) MacBook variant which is coming and they have just come to terms with the fact that they have to get going in this new world. Good for them, I say.

Apple should love me or pay me. Either would do... :p
 
3) Ended by suggesting that Apple double AppleCare to 6 years for this problem -- since they doubled the 1 year warranty.

The standard warranty and AppleCare cover more than just the Nvidia GPU. Apple did not double the 1 year warranty as a whole; the two-year period applies only to this one part. Asking them to double your whole AppleCare package is going way too far.
 
The standard warranty and AppleCare cover more than just the Nvidia GPU. Apple did not double the 1 year warranty as a whole; the two-year period applies only to this one part. Asking them to double your whole AppleCare package is going way too far.

Maybe so, but many of us bought AC just because of this issue. Would we have done so if they had come clean sooner and offered this extension?

Some sort of GPU extension for us seems fair to me.

Cheers,
 
The standard warranty and AppleCare cover more than just the Nvidia GPU. Apple did not double the 1 year warranty as a whole; the two-year period applies only to this one part. Asking them to double your whole AppleCare package is going way too far.

My original request to double Applecare was "for this problem". That coverage, like the 2 year extension only would cover GPU failure.

Without some sort of Applecare extension, Applecare buyers with 2 years or more coverage get no benefit.

This is a materials defect. Like bending a paperclip back and forth repeatedly, it will ultimately fail. If your carefully parse what Nvidia and Apple have said, the question is not "will it fail", rather it is "will the usage pattern (bends) be such that it will failure will be considered premature". Because the only issue is usage pattern, resale value on affected MBPs will be hit hard.

Extending Applecare to six years "for this problem" will increase costs. However, as someone noted above, the message that "Applecare really means Apple Cares" would go a long way to convincing buyers to get the coverage.

IOW: The positive press and word of mouth from the 6 year Applecare extension would lead to incremental sales of the profitable Applecare product such that profit from those incremental sales covers the incremental cost of the warranty extension. (Assumes Apple does not have to do these type of extraordinary extensions too often.)

I am not expecting Apple to do this, although I am pretty sure it would be a net gain -- and yes I did a lot of warranty NPV analyses in a previous life.

Also, as someone in from Europe noted, Apple's warranty there is two years, so it is also nothing more than the cost of lost resale value for *all* of them.

Sad. Come on Apple, support your customers, and look at more than one variable in your cost analysis.

Final possibility (shudder): Apple has determined that all units will fail, and that the majority of them -- given average usage -- will fail after 2 years. So this is only a means to gain some positive PR at some additional cost (failures for the additional year). Man I hope this is not the case.

In reality, there is zero transparency about what the risks are. When Apple clarifies what "early 2008" MBPs are, that will be a step in the right direction.

If, as some have suggested, early 2008 means everything up to the Oct 14 new models, then some one has some 'splaining to do. How do you continue to produce models after July when Nvidia took the extraordinary expense for expected warranty claims. You know Apple had data at that point indicating there were problems yet they did not halt production, and took Nvidia at its word?? That would be a real problem as it indicates fraud WTR customer notification and on-going sales.
 
Has anyone had their MBP Replaced/Repair under the extended warranty?

Just wondering if anyone has had their MBP replaced/repaired under the newly announced extended warranty specific to GPU failure? Was just wondering how that experience was?

I have a 2.4 SR MBP that is over a year old, and about three weeks ago, it started showing horizontal blue lines across the screen on my Dell 2407WFP. This also occurred just once using the screen on my notebook itself. The problem is sporadic and I'm unable to reproduce the problem at will. I should have really taken a picture of the screen when it happened, but did not think to do so at the time

I'm just wondering if the "Geniuses" at the Apple Store are going to give me a hard time, since I obviously am unable to duplicate the issue at will. I plan on walking in there with this printed article from the Apple site and hopefully get some real help. It's not like I want to be without my notebook for who knows how many days straight. All my notes from and lectures from Nursing School is on this thing, and I would rather not send it out, but I also do not want to own a 2400.00+ paper weight months from now.

Just wondering what other's experience has been in regards to actually getting their MBP repaired/replaced under the so called extended warranty. Thanks.
 
I'm just wondering if the "Geniuses" at the Apple Store are going to give me a hard time, since I obviously am unable to duplicate the issue at will. I plan on walking in there with this printed article from the Apple site and hopefully get some real help.

They shouldn't give you a hard time, and if they do, never hesitate to send Steve or one of his team an email. He or they will deal with it faster than you can say "My MacBook Pro's GPU keeps failing". Take all the relevant paperwork you can lay your hands on. I've written two sides of info including a timeline, a picture with a problem, my receipt and my email to Steve.

Just wondering what other's experience has been in regards to actually getting their MBP repaired/replaced under the so called extended warranty. Thanks.

I'm afraid you're probably going to have to wait a couple more days before people actually get their MBPs back and then bother to report on the net.

Good luck!

-Hugh

EDIT: Just realised that you're quite likely to see "reviews" of the performance of repaired machines and how the money side went by looking at the continuation of the thread at http://discussions.apple.com/thread.jspa?threadID=1727530 .
 
Thanks for the reply and the link. I skimmed through it and noticed that the repair center seems to be in the Houston area, so "if" apple agrees to repair my MBP, it shouldn't be too far from home and I wouldn't be without a notebook for too long.

I'm beating myself up now for not taking pictures of the screen when the ugly blue lines were all over it. My camera is now at rest at arms length in anticipation for the next signs of the dreaded horizontal blue lines. I appreciate all the reply and the help.
 
Thanks for the reply and the link. I skimmed through it and noticed that the repair center seems to be in the Houston area, so "if" apple agrees to repair my MBP, it shouldn't be too far from home and I wouldn't be without a notebook for too long.

I'm beating myself up now for not taking pictures of the screen when the ugly blue lines were all over it. My camera is now at rest at arms length in anticipation for the next signs of the dreaded horizontal blue lines. I appreciate all the reply and the help.

It's true - I doubt if they're going to repair it on your word... You'll need a photo but I wouldn't fret. Just keep a camera close by. Use your MBP normally until then.

Lucky for me, the repair centre for me is the local Apple Store which is about 20 mins drive away from here. We'll see what happens when my dad does go in to get it done, and I'll report back.
 
Maybe so, but many of us bought AC just because of this issue. Would we have done so if they had come clean sooner and offered this extension?

Some sort of GPU extension for us seems fair to me.

Cheers,

Well there is nothing to say you can't just call up and get a refund on your AC. ;)
 
Well there is nothing to say you can't just call up and get a refund on your AC. ;)

Yes, as long as you haven't made use of AC yet you should get a refund.

Though, I don't understand why people would by AC for this, when most people who have seen these extension programs come and go were expecting Apple to offer a warranty extension sometime soon.

Though the extension to 2yrs after purchase is rather short anyhow, was expecting at least 3 years myself.

I'm sure people whining about it will get Apple to bump it, though Apple is usually good about repairing or replacing even after the close of some of the programs in the past ...
 
I got mine repaired for free two weeks ago (out of warranty), but I spent over 10 minutes trying to convince the apple store guy (I had some 20 pages worth of print outs to support my case too).

I think this will be great for those people who cannot diagnose the problem themselves, or without the resources to argue their point. I'm glad a fair solution has been reached (Dell has an extended warranty for the same chips too).

Due to the cost from these replacements apple will also be more likely to issue updates to resolve this problem ASAP (I hope).

Perhaps, though, it may be wise to sell it and buy the new one coming out...
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.