Apple Screwing its Customers Re: 16 GB

Discussion in 'iPhone' started by sillywabbit, Oct 22, 2014.

  1. sillywabbit macrumors 6502a

    Joined:
    Nov 10, 2012
    #1
    Glad I am not the only one who feels screwed by Apple with starting their line up of Apple products with 16 GB instead of 32 GB.

    A business doesn't do this to its customers especially if they have a long term relationship/brand loyalty.

    (Please try not to defend Apple this)


    See article below:

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  2. andyx3x macrumors 65816

    Joined:
    Mar 1, 2011
    #2
    32gb's should be the entry level for all iPhones.
     
  3. Sparkey03 macrumors newbie

    Joined:
    Jan 28, 2012
    #3
    Struggling to see the issue. You get 64gb for the previous price of 32gb.

    What you are missing is Apple can keep the cost of the 16gb one at the same price as previous years (avoiding an inflationary rise) because that base price is subsidised by people paying extra for 64gb.

    There are two main groups who will go with 16gb:-

    1) people like my mum, she has used about 1gb max in two years of using the iPad. She browses, face times and like looking at pictures of grandkids. She will never need more than 16gb and liked a cheap entry point.

    2) people with low disposable income who want to own an iPad and accept the limititation.

    If they made 32gb the base then group 1 wouldn't care as they don't know what a gb is. Group 2 would be delighted. Except for the fact that they may not own the 32gb iPad because they couldn't afford it. Without the extra revenue from all the people who didn't go to 64 because 32gb was enough the base price increased.
     
  4. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #4
    Don't buy the 16 and you won't screw yourself.

    Buy the 64.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Get me a violin :rolleyes:
    If they're screwing you then don't buy it.
     
  6. GoingDark macrumors 6502

    Joined:
    Nov 2, 2013
    #6
    It seems openly consumer-hostile.

    Not because it forces everyone who would have been happy with 32GB to pay the extra $100 for the 64GB - those people, like myself, have always paid the extra $100 for the mid-tier storage model anyway, so Apple isn't getting an "extra" $100 to pad their margins, they're protecting existing margins from users (like me) who would have gone with the base model for the first time instead of automatically choosing the mid-tier.

    No, it's consumer-hostile because 16GB isn't a viable amount of storage for anyone except grandmas and enterprise users. When your available storage on that device out of the box is only 12 GB and an iOS update requires almost half of that, it's a problem.

    Ultimately it comes down to an argument of demographics: if you think that the majority of iPad owners are grandmas and enterprise users (using them primarily for email and web), 16GB makes total sense. If you don't, then it's a giant ******* you to your customer base and Gruber is absolutely right in calling Apple out.

    Without knowing the demographics, we can't know for certain one way or the other.
     
  7. localboy28 macrumors 6502a

    Joined:
    Jul 27, 2010
    #7
    Screw Apple and get the 64gb
    You get 32gb free
     
  8. Tough Guy macrumors regular

    Joined:
    Jun 2, 2014
    #8
    LOL. Is that supposed to be a joke? I sure hope so.

    ----------

    Hahaha. This stuff is classic sarcasm.
     
  9. erayser macrumors 65816

    erayser

    Joined:
    Apr 9, 2011
    Location:
    San Diego
    #9
    I got screwed by apple on the 1st generation iPhone on launch day. I paid the same amount on 4gb iPhone at the same price as my iPhone 6 plus 128gb. A few weeks after launch, they dropped the price... like $100 less. To make up for the quick price drop, they gave me credit that I could use at the apple store. LOL..
     
  10. bigchief macrumors 6502a

    Joined:
    Feb 26, 2009
    #10
    Don't you like it when someone buys something and the blames the retailer for their purchase? No one was holding a gun to your head when you made the purchase. You screwed yourself. You could have bought a 64 GB for the price of last years 32GB.
     
  11. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #11
    And what about other companies that do this as well? The new Moto X starts at 16GB.
     

    Attached Files:

  12. FSMBP macrumors 68020

    FSMBP

    Joined:
    Jan 22, 2009
    #12
    As the "Apple Guy" around my friends, I've never had more people come to me trouble updating their iPhones to iOS 8 due to space limitations. Yes, a majority of them are 16GB entry iPhones.

    The issue is 16 GB iPhone is really a 12GB iPhone. And when you want to update, you need at least 2-4 GBs free. So, you can't use more than 8GBs of your "16 GB" iPhone if you want to update. I don't want to rely on iTunes to update my iPhone. Neither does anyone else.

    Either way any spins it, it is bad customer experience for Apple. They're a company that differentiates themselves on customer experience with "it just works". For John Gruber, a definite Apple fanboy, to admit this means that it is an issue.
     
  13. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #13
    they doubled the space fir tier 2 and 3 without changing the price sure sounds like a screw job to me
     
  14. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #14
    Don't blame Apple, blame the consumer.

    If the majority of the consumer base out there bought the 32GB model or up then Apple would have dropped the 16GB a long time ago.

    But the average consumer either wants:
    A. The cheapest iPhone they can get
    B. The "prestige" of saying they have an iPhone but with no one knowing they paid for the base model
    C. To just have what everyone else has - as cheap as possible

    There's probably more to this, but can you see the common thread here? Most people want an iPhone, but they don't want to pay for the higher capacities. Whatever their reason for that, it means that historically the 16GB model has been the model that sells most. Apple won't sneeze at selling more 16GB models than any other capacity because they still make money.
     
  15. ELPresidente720 macrumors 6502

    Joined:
    Sep 12, 2014
    #15
    :D

    You can make 16 GB work with a little effort. A few games instead of a dozen, less than three weeks of music, no seasons of Archer installed... It's definitely doable. Nobody is getting screwed - the iPhone works the same.
     
  16. uwdude macrumors 6502a

    Joined:
    Jul 16, 2014
    #16
    I too at first thought this was just a money grab, but once I started thinking about it more, I think this is really Apple saying "Most people will only need 16gb, but if you really want a lot of space we will offer 64gb or even 128gb for a little bit more."

    I don't know what the product sales mix is between the models, but I would bet that somewhere between 50-75% of the iPhones and iPads sold are the base 16gb model. And I'll bet the 128gb model is less than 10% of sales. Only people like us here on the tech sites, or people who like to store everything on their phones and run out of room repeatedly on previous devices, really care a whole lot about having the more storage.

    I think this is Apple really saying, most people are going to get the 16, but we'll offer the people screaming for high storage a couple of really nice options. I don't think they intended it as a money grab. Yes, they could have made it 32, but then sales would have sunk for the 64, possibly to the point where it wouldn't have made sense to offer a 64.
     
  17. Bacong macrumors 68020

    Bacong

    Joined:
    Mar 7, 2009
    Location:
    Westland, Michigan
    #17
    I've always had the 16gb iphone until I got 128gb in the Plus. I could make 16gb work but why bother? this thing takes such great videos and photos that I would be out of space right away. it's worth the extra money.
     
  18. sillywabbit thread starter macrumors 6502a

    Joined:
    Nov 10, 2012
    #18

    I did buy 64 GB. Had Apple started their line up at 32 GB, I could have saved $100.
     
  19. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #19
    How many thread are we going to have on this. Besides, buy the 64gb if you feel you are getting screwed.
     
  20. sillywabbit thread starter macrumors 6502a

    Joined:
    Nov 10, 2012
    #20

    In your picture, the next tier is 32 GB.
     
  21. neteng101 macrumors 65816

    Joined:
    Jan 7, 2009
    #21
    Complain as you might, you didn't vote with your wallet. :p

    :apple: wins, you're clearly $100 more poorer.
     
  22. sillywabbit thread starter macrumors 6502a

    Joined:
    Nov 10, 2012
    #22

    Indeed, I am $100 poorer.
     
  23. sviato macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #23
    It's definitely a smart business move. The 16GB model sells the most, and having such a big jump to 64GB as the next tier would definitely induce people to move up.

    I think people are just mad that they weren't given an extra "free" 16GB for price of just 16GB.

    From the consumers' side though, as someone with a 16GB phone I do think it's not enough but mainly because the OS takes almost 4GB :rolleyes: Storage size should be reported by usable storage.
     
  24. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #24
    i bet apple is up-selling with the cheap model and making less profit with the more expensive models
     
  25. GLS macrumors 6502

    Joined:
    Jun 26, 2010
    #25
    Someone has to say it:

    Storagegate.


    I swear. The iPhone 6 has more people bitching about perceived shortcomings, paranoia, Apple screwing people over, manufacturing processes, materials used in construction, cost of device, shortages, scalpers, colors, not enough ram, etc. more than any Apple product ever made.

    Just one more thing that people are going to bitch about.

    Tune in for tomorrow's bitch.
     

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