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Apple Screwing its Customers Re: 16 GB

GoingDark said:
It seems openly consumer-hostile.

Not because it forces everyone who would have been happy with 32GB to pay the extra $100 for the 64GB - those people, like myself, have always paid the extra $100 for the mid-tier storage model anyway, so Apple isn't getting an "extra" $100 to pad their margins, they're protecting existing margins from users (like me) who would have gone with the base model for the first time instead of automatically choosing the mid-tier.

No, it's consumer-hostile because 16GB isn't a viable amount of storage for anyone except grandmas and enterprise users. When your available storage on that device out of the box is only 12 GB and an iOS update requires almost half of that, it's a problem.

Ultimately it comes down to an argument of demographics: if you think that the majority of iPad owners are grandmas and enterprise users (using them primarily for email and web), 16GB makes total sense. If you don't, then it's a giant ******* you to your customer base and Gruber is absolutely right in calling Apple out.

Without knowing the demographics, we can't know for certain one way or the other.
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Should I be mad at the Bentley car company because I can't afford their car and rail against them for screwing me out of owning one? I don't think so. For example Lexus makes a car that is somewhat cheaper than all the others (I think it's a CTsomething - sorry I'm too lazy to look it up). Turns out that model is more problem prone and not so good. To me that's bordering on screwing customers because they might buy it but it's not as reliable as the rest of the cars in their line.

At least the 16GB iPhone isn't of lower quality just of lower capacity. The 64GB phone is the same price as the 32GB used to be so there's more value there.

Whenever I hear people railing about what an evil empire Apple is I just think, hey, don't buy their stuff if you think that. Buy whatever brand is right for you.
 
FSMBP said:
As the "Apple Guy" around my friends, I've never had more people come to me trouble updating their iPhones to iOS 8 due to space limitations. Yes, a majority of them are 16GB entry iPhones.

The issue is 16 GB iPhone is really a 12GB iPhone. And when you want to update, you need at least 2-4 GBs free. So, you can't use more than 8GBs of your "16 GB" iPhone if you want to update. I don't want to rely on iTunes to update my iPhone. Neither does anyone else.

Either way any spins it, it is bad customer experience for Apple. They're a company that differentiates themselves on customer experience with "it just works". For John Gruber, a definite Apple fanboy, to admit this means that it is an issue.
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You know what sucks even more? Finding a way to fill my 128GB iPhone 6! There is just so much damn space I don't even know what to do! :rolleyes::rolleyes::p:p:p

Seriously man you gotta pay to play and that means ponying up an extra $100 which isn't that bad, especially for what you get. If it takes 2 months of cash to buy the 16GB then wait 3months to get the 64GB. Really it seams like consumers need to be fed with a silver spoon, I see so many people desperate to buy an iPhone that they just grab the cheapest one and then regret it later...I think it should have been 32/64/128 as well but its not.
 
GLS said:
Someone has to say it:

Storagegate.


I swear. The iPhone 6 has more people bitching about perceived shortcomings, paranoia, Apple screwing people over, manufacturing processes, materials used in construction, cost of device, shortages, scalpers, colors, not enough ram, etc. more than any Apple product ever made.

Just one more thing that people are going to bitch about.

Tune in for tomorrow's bitch.
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Apple attracts the super-retentive type like nobody's business.
 
Fortunately the changes to the storage tiers worked out for me. My iPhone 5 was a 32 GB and although I didn't run out of space for the things I really wanted I had to make sacrifices on certain apps. Thankfully a 64 GB this generation didn't cost me anymore than my previous model.

I'm someone who only buys an iPhone every two years with an upgrade and I trade in my older phone toward the purchase of a new one. The $100 for 4x the base storage capacity was an easy decision despite having the choice of receiving a 16 GB iPhone 6 for almost nothing. I like being able to fully take advantage of my music subscription service without having to sacrifice the utility of my various apps. .
 
GLS said:
Someone has to say it:

Storagegate.


I swear. The iPhone 6 has more people bitching about perceived shortcomings, paranoia, Apple screwing people over, manufacturing processes, materials used in construction, cost of device, shortages, scalpers, colors, not enough ram, etc. more than any Apple product ever made.

Just one more thing that people are going to bitch about.

Tune in for tomorrow's bitch.
Click to expand...

Best post in this thread so far...lol. I guess when somethings great you need a couple of Army's of people trying to tear it down...
 
The 16GB is for people who obviously dont store much on their phone aka cloud or online storage type users also 16GB is perfect for business to give out to their employees for work use you wouldnt need all this media space for most work phones

The 64 gb is a cheap upgrade for those that want more space
 
If they hadn't doubled the mid and top tier storage at all, would people still be complaining? The same applied with previous phones, if the 16 was too small for you then you got the 32. Now, if the 16 is too small for you, you get a 64 for the same price as the previous 32. Complaining because you need more for your lifestyle is like complaining that you have to pay for TWO bags of tomatoes (on a buy two get one free special) instead of one because your family got bigger. If you need more, you have to pay for more. Welcome to every aspect of life.
 
bigchief said:
Why do you think they would have sold a 32GB for $100 less than last years 32 GB? Is the 6 16GB $100 less than than last years 16GB?
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Same reason the 16GB 3GS Was $100 cheaper than the 16GB 3G. Technology marches on and flash memory gets cheaper. 16GB has cost pennies for years now, 32GB should have become base with the iPhone 4S or 5
 
I'm so glad I bought the 64GB. I have 13 apps, about 120 songs, 18 pictures, and about two dozen emails. I currently have 51GB available.
 
You'd be shocked by how many people want the 16gb and lower price. A lot of people stream all their content and would be pissed if Apple didn't sell this size.

32gb is about the right size for me. But I ordered 128gb just cause it wasn't much more than the 64gb
 
muggerfugger said:
You'd be shocked by how many people want the 16gb and lower price. A lot of people stream all their content and would be pissed if Apple didn't sell this size.

32gb is about the right size for me. But I ordered 128gb just cause.
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do you really think people who are fine with 16GB would complain about getting 32GB for the same price?
 
I'm betting that if there were an entry level 32GB iPhone...

People would be whining about having to pay more for a 32GB, when they only need a 16GB, and could, I guess, pay $100 less?


If 32GB had been an entry before, and suddenly went back to 16GB - I'd understand the rant. Otherwise.. hmm. nevermind.
No comments about the rants here, else I'd get blasted.
 
I'm one of those people that 16gig is just fine for me. Actually, all of my iPhones were all 16gig models except for my original iPhone 2g, which was 8 gig.

I don't store music on my phone, I stream it when I want to listen.

Photos and videos get auto uploaded to my Dropbox account, so they get deleted on the phone afterwards and I can view them from all my devices through Dropbox.

I don't play games on my phone. I have a PS4 for that.

And I usually don't have more than 30 apps on my phone.

So everyone's needs are different. I never use more than half of my storage on the phone, and currently have about 9.8 gig free.

Also, my phone is glued to my hand most days. I read a lot of news from a bunch of news apps, I do Facebook, take pictures of my daughter and stream music in my car.

So I am not a grand mother/father, I'm in my 40's actually. I use my phone constantly, just not in the same way as most on here, but I would guess that I am similar to the average american though in usage.
 
ttmrn said:
I'm betting that if there were an entry level 32GB iPhone...

People would be whining about having to pay more for a 32GB, when they only need a 16GB, and could, I guess, pay $100 less?
Click to expand...

That didn't happen when Apple doubled the capacity from 8GB to 16GB. Back then apps were so small that they probably could have kept 8GB without causing much issue too
 
As someone who does nothing but stream music and back up pictures and videos after the weekend, what's all the fuss about?

And wtf is an "entry level" iPhone? A joke, I hope.

Buy it to fit your lifestyle. My 16gb rocks!
 
GoingDark said:
It seems openly consumer-hostile.

Not because it forces everyone who would have been happy with 32GB to pay the extra $100 for the 64GB - those people, like myself, have always paid the extra $100 for the mid-tier storage model anyway, so Apple isn't getting an "extra" $100 to pad their margins, they're protecting existing margins from users (like me) who would have gone with the base model for the first time instead of automatically choosing the mid-tier.

No, it's consumer-hostile because 16GB isn't a viable amount of storage for anyone except grandmas and enterprise users. When your available storage on that device out of the box is only 12 GB and an iOS update requires almost half of that, it's a problem.

Ultimately it comes down to an argument of demographics: if you think that the majority of iPad owners are grandmas and enterprise users (using them primarily for email and web), 16GB makes total sense. If you don't, then it's a giant ******* you to your customer base and Gruber is absolutely right in calling Apple out.

Without knowing the demographics, we can't know for certain one way or the other.
Click to expand...

Let's see Apple acknowledge that the grandmas are their primary demographic of entry level iPhones and see how that helps their "hip" image.... Teen's realizing they misheard, the iPhone isn't "hip"... grandma broke her hip and used her iPhone to call 911.
 
imnjs said:
As someone who does nothing but stream music and back up pictures and videos after the weekend, what's all the fuss about?

And wtf is an "entry level" iPhone? A joke, I hope.

Buy it to fit your lifestyle. My 16gb rocks!
Click to expand...


I love iCloud, and just recently I bought an iPod classic to store In my truck 24/7 for music. Before that, i used iTunes Match on my 16gb iPhone 6+.
 
I think Apple have it right. The base model 16GB means they sell more subscriptions to expand a users iCloud if they need more storage. The people who had 64GB now have a discount because they are charged the same price as the previous 32GB. The people like me who were previously on 32GB have now doubled our storage for the same price!

Its a great deal all round. :)
 
well, Sony's Z3 (compact) both also come with 16gb but you at least you have an option to expand it via memory card to 128gb... 16gb these days is really enough only for people that use browser, email and text. Take couple of pictures and you're already done with free memory.
 
where's the problem with 16 GB? just use a cloud service for storage.

apple is not screwing the people with 16 GB, they're screwing the people with what they charge for all above. just as they do with the ssd's in the mac.

don't like it? don't buy it.

but well, apple can even sell millions of ugly iphone 6 and millions of fanboys around the world bow down to their apple god.
 
There is only one problem with the storage... And is music in high quality
I like very much the 6 plus, but when I see the note 4 with that fantastic micro sd slot I'm very tempted.... I know it is a worse device. Probably I would go and buy a 64 gb plus...
But think about only one thing: if Apple could add a micro sd slot or a proprietary type of card for the iPhone and lock them only for the music this would be a great business....
Be honest 16 gb are enough for anything but music, videos photos and apps are very well fitted in the 16 gb space...
I'm very glad that Apple sells the 64 gb for the price of 32 but on the 6 plus they could have added two slots of hand and make the storage cheap
 
This $100 bump to move to the next higher tier is the most irritating thing that Apple does.

Everyone else charges about $50. Or provides a microSD card slot.
 
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