Apple Sends Another MobileMe Apology E-mail and Extension

[coleridge78]

Let me inject some reason into this thread:

1. Some of you are complaining about how this hurts you, living paycheck-to-paycheck. Below I'll get to why this shouldn't be hurting anyone, but first let me single you lot out and say that you're irresponsible idiots. If you have children, they should be taken away permanently. You're living paycheck-to-paycheck, with no savings to temporarily cover over a £150 error, and you're BUYING ELECTRONIC GADGETS? Are you INSANE? Put your money in the bank and quit destroying your (and/or your children's) future, you complete *******s.

2. For the rest of you who aren't horrid human beings, here's some info on your rights.
A. If it's debit (credit may differ), you have the right to dispute an authorization, which means it doesn't count towards available balance calculations until resolved.
B. As was widely publicized in a court decision last year, UK banks CANNOT charge amounts like £39 that are being thrown around here for overdrafts. It's illegal, and the government would love to know about it.
C. Banks CANNOT charge you fees based on "available balance" negatives when the REAL balance never goes negative. Oh, the big ones will try because they're scum, but if you email and say: "Are you kidding? Reverse or be sued", they will apologize and reverse.

To sum: Apple screwed up, but the real culprit behind any consequent problems is either your own reprehensible irresponsibility, or your bank's illegal dealings which you should not be satisfied to bend over for. That's why we have the blasted consumer-compliance society we find ourselves in. Stand up for your goddam rights against the people that are ACTUALLY STEALING your money in this situation! (Hint, it's your bank, not Apple.)

Otherwise nothing will change, and thanks a lot.

 

[msw123307]

i'm still unsure as to why i didn't get the initial email about the extension. i'm in the US, and always elect to receive mail from apple. my account shows the extension, but why no email?

 

[flyinmac]

i'm still unsure as to why i didn't get the initial email about the extension. i'm in the US, and always elect to receive mail from apple. my account shows the extension, but why no email?

Well, I got the e-mail and no extension. So, perhaps I got your e-mail and you got my extension

 

[jamierson2k]

120 days of free trial I'm lovin it!

He's got a point, if you can't afford a hold of a couple of bucks, you probably shouldn't be using a premium subscription service on a premium product line. Doesn't justify what Apple did, but it shouldn't be the end of the world like some are making it out to be.

30 extra days are A-OK with me!

 

[Love]

ColeRidge, I'd have to agree. Unless you uncapable of doing this you should def. keep at least $250 in your bank account (again of course this is only if it is possible for you, I completely understand other conditions in which it may not be feasible). And yes you are right some thing like that is illegal.

 

[PinkyMacGodess]

I didn't get one...

Who gets one? I haven't gotten one...

 

[twoodcc]

well, at least they are apologizing

 

[hotsauce]

Nice.

 

[flyinmac]

Nice.
/Users/halkim/Desktop/Picture 1.png

Must not have worked for you.

You need to use the "Manage Attachments" button to upload pictures with your forum post.

Edit:
Now it's working

 

[hotsauce]

Must not have worked for you.

You need to use the "Manage Attachments" button to upload pictures with your forum post.

Edit:
Now it's working

lol

Thanks.

I can't believe how unreliable this service is considering it's a paid service. xbox live has less down time than mobileme. Am I asking too much?

 

[hotsauce]

I can now log on, but this is as far as I can get into my mail:

 

[Apple Ink]

Im excited about this because it may mean they're adding the missing features (ABook in mail, iDisk Sharing)

 

[Apple Ink]

Im excited about this because it may mean they're adding the missing features (ABook in mail, iDisk Sharing)

Nope... nothing new here!

 

[allymac]

I seriously can't believe what I'm reading here. Is there no end to the fanboy bullcrap you lot spout? Amongst others 'if you can't afford to have a hold on your account you shouldn't be doing it', 'you should always keep a few hundred dollars in your account'. What, on the off chance that a bunch of incompetent idiots decides to put a hold on your account that THEY ARE NOT ENTITLED TO MAKE?

You lot seriously need to get your head out of Steve Jobs arse. Oh but it's OK they've said sorry

Edit: oh it's OK it's only happening to folks in the UK it doesn't bother us therefore no problem

 

[iJesus]

Yeah, I'm pretty pissed that my e-mail hasn't been working for the past two days. I need to get in contact with my counselors at school in order to rearrange my schedule and it's really making me mad.

 

[saab]

"He's got a point, if you can't afford a hold of a couple of bucks, you probably shouldn't be using a premium subscription service on a premium product line."

You don't really get it, do you? They signed up for a FREE trial without any obligation to buy anything. If Apple wasn't in business of harvesting credit card info when offering a "free" trial, all this mess wouldn't have happened in the first place.

 

[The Phazer]

Actually, statistics show that about two thirds of the UK have at least one credit card. That's the majority.

No, two thirds of over 18s have a credit card. The population /= over eighteens.

Phazer

 

[The Phazer]

Let me inject some reason into this thread:

1. Some of you are complaining about how this hurts you, living paycheck-to-paycheck. Below I'll get to why this shouldn't be hurting anyone, but first let me single you lot out and say that you're irresponsible idiots. If you have children, they should be taken away permanently. You're living paycheck-to-paycheck, with no savings to temporarily cover over a £150 error, and you're BUYING ELECTRONIC GADGETS? Are you INSANE? Put your money in the bank and quit destroying your (and/or your children's) future, you complete *******s.

Oh please.

2. For the rest of you who aren't horrid human beings, here's some info on your rights.
A. If it's debit (credit may differ), you have the right to dispute an authorization, which means it doesn't count towards available balance calculations until resolved.

Apple actually took the money in many cases, and that means the banks have 28 days to give it back after a dispute is noted. It will count towards your balance in that time.

B. As was widely publicized in a court decision last year, UK banks CANNOT charge amounts like £39 that are being thrown around here for overdrafts. It's illegal, and the government would love to know about it.

They can, and do - that decision is suspended while the appeal takes place.

C. Banks CANNOT charge you fees based on "available balance" negatives when the REAL balance never goes negative. Oh, the big ones will try because they're scum, but if you email and say: "Are you kidding? Reverse or be sued", they will apologize and reverse.

Again, Apple actually took the money in many cases.

Phazer

 

[Bakey]

Just because their money is worth more than ours does not diminish the effective value of the money from being approximately $250 in our terms.

To be fair you've just proven my point with the term "their money" - the article is UK based and yet there's a need to immediately convert and divert the discussion to US Dollars.

For the record, in this context the term "their money" is MY money as I'm in the UK... Once again there's an immediacy to be US centric and it's so often unjust!

My rant is now over...

 

[khunsanook]

"He's got a point, if you can't afford a hold of a couple of bucks, you probably shouldn't be using a premium subscription service on a premium product line."

You don't really get it, do you? They signed up for a FREE trial without any obligation to buy anything. If Apple wasn't in business of harvesting credit card info when offering a "free" trial, all this mess wouldn't have happened in the first place.

Ditto. the fact that Apple is now collecting credit card info for free trials is basically sh*te. dotmac required no such thing. I've always felt that credit card pre-registration is rather hinky when offering "free" services - an email address should be plenty of info. -1 Apple

 

[PCMacUser]

Somehow I doubt that. What about all those PC users who've had and still get their security jeopardized on the internet from using Windows XP. Thousands of people have had their bank account passwords stolen through spyware and had money extracted from their account.
Microsoft has never apologized for this and in fact they have recommended people to just start using Vista for better security.

I'm sorry, I just don't think this is a good analogy. Here's my analogy of your analogy.

A man needs his fence painted. A painter comes along and paints it. The next day, someone comes along and sprays graffiti on that fence.

Is it the fence painter's fault? According to your analogy, it is.

 

[flyinmac]

To be fair you've just proven my point with the term "their money" - the article is UK based and yet there's a need to immediately convert and divert the discussion to US Dollars.

For the record, in this context the term "their money" is MY money as I'm in the UK... Once again there's an immediacy to be US centric and it's so often unjust!

My rant is now over...

I think you miss the point entirely...

It's not to make it U.S. centric. It is simply that for the purpose of discussion that those in the U.S. will understand the value of the money.

Bringing it into terms that the people here can understand and relate to.

Otherwise, it's just a amount of foreign money with no value as far as anyone is concerned. Could be pocket change for all anyone cares, if not brought into terms that can be related to.

Sorry you were offended by having someone point out that it wasn't a trivial amount of money.

I suppose we should all just be a bunch of arrogant snobs who consider all money that isn't U.S. money to be worthless. Who cares how much money it was, it was U.K. money. Screw them, it's worthless. Who cares how much it was, it wasn't U.S. money, and therefore not even worth understanding what the value of that currency is.

Simply pointing out the comparable value in terms that we can also relate to here, should in no way offend you. It should rather demonstrate that people here were attempting to point out that it was a real and valuable quantity of funds, and pointing out how significant that amount is.

Put another way, if I am unaware of the value of your money (as I would say a great many Americans are - not because we don't care, just because we don't deal in your currency very frequently), then throwing a number like 121 GBP at me might mean as much as if you said 1 cent (which we can all easily discard).

Without understanding the value of your money, it would be very easy to blow it off and say what's the big deal. It was nothing. Probably less than I'd spend for a soda.

There are so many currencies around the world that vary so significantly in value, that your average person at home cannot just automatically translate the values in their head. Typically, we can disregard huge numbers of Yen to be relatively nothing. But, we don't really know how many Yen it takes before we're talking about really substantial amounts of money. So, to see whether the amount of money is even worth talking about, we might translate it into our currency so that we can understand the implications.

Otherwise, we can over-react about a man losing 1000 Yen, and then discover that we're only talking about less than $10 and it's not worth starting an international incident.

Or, without translation, we might take a story about a man who lost 1000000000 Yen, and say so what, the Yen isn't worth much anyway. So, then we callously have dismissed a man who was out more money that most of us will ever dream to see if you add up our entire lifetime's earnings.

Without brining that into U.S. Dollars so that we may understand, we might dismiss that amount of money to be equivalent to what a poor beggar on the streets may have had in his tin cup.

It's only after translating it, that we realize that it's a significant amount of money (more than 9 Million dollars).

If you are offended that we took the time to determine what that amount of money is equivalent to, then I am sorry. Next time we'll honor you by dismissing it as pocket change and moving on to get a Jamoca shake while we talk about the unbelievable attention being given to a worthless sum of money.

Apple is an American company. If you want change, and improvements at an American company run by American people, you'll have to permit the American people to care. And, you'll have to permit the American people to understand the value of the money in discussion so that they might realize it wasn't just pocket change you found on the street anyway.

 

[PCMacUser]

No, two thirds of over 18s have a credit card. The population /= over eighteens.

Phazer

My source was CCCS (Consumer Credit Counselling Service) - the only debt management charity in the UK.

"Over 63 percent of the population now has at least one credit card".

They didn't state 'over 18' anywhere...

 

[PinkyMacGodess]

I did...

I actually did get the latest 'apology' but didn't get the first one.

I had high hopes for the new service but they were dashed when the first thing that I got was an SMTP error when I tried using Mail.

In all the world, Apple couldn't have fixed that issue BEFORE people tried to use their Mail programs? Come on... Who's screwup was that. Mine for keeping .mac?

 

[PinkyMacGodess]

Hah!

'Consumer protection' as an oxymoron, almost like 'military intelligence' and 'jumbo shrimp' (which BTW are fantastic in this cute mexican restaurant in Silver Spring MD).

For all the 'nice talk' about consumer protection, the reality is that it's got a list of conditions longer than my arm in many cases.

Cases in point: I booked a cruise on Windjammer Barefoot Cruises. They've gone totally bankrupt and truth be told, were probably bankrupt when they took my money. I didn't find out about this until over six months after the deposit when a friend asked where I was going and I told them and they said that Windjammer had just 'officially' declared and evidently hadn't been sailing for nearly six months as all their boats were 'arrested' in foreign ports. Well, it had been too long since the deposit was paid. I'm out the money. Sure I could sue but what's the point. 'Consumer protection' was thought up by the big guys to help make us little guys feel powerful... BAH!!!