Trust me, I am pissed off. It's so unlucky - the batch before ours made it out, the batch after ours was either shipped through FedEx or routed through SZX. And yeah, it was unfortunate event, the COVID breakout. That was not under UPS's control. I understand the airport needed to be locked down and everyone needed to be tested. But the response IS under UPS's control, as we have learned. You can either get your sh*t together, solve the problem, send people home to isolate, sanitize the facility, whatever and get flights scheduled and flying on time again, like FedEx, or you can have a failed response and basically have a frozen operation with no timeline for reopening like UPS. No alternative plan for the packages you currently have either - no chartering on another airline, no forwarding to Shenzhen, hell, I don't care forward them through FedEx if you need to. I would at least file a claim against UPS's delivery guarantee, which is available if it's been 24 hours since the scheduled delivery date, but UPS never gave us a scheduled delivery date.
The package can't be overdue if there's no due date.
I don't know how my patience is holding up, but I somehow am. I've been obsessed with this order ever since I placed it and the status of the order always has a presence in my head, which probably has a negative effect on my productivity. I seem to refresh and check it throughout the day impulsively.