I don't believe it although it sounds interesting. I think customer services try to make up plausible stories to keep frustrating customers calm; I doubt it is part of their training.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Silicon MacBook Air/Pro Mac mini Order Status Thread
- Thread starter kjwamlex
- Start date
- Sort by reaction score
Looks like our packages went seperate ways. I have a Left origin facility at 10:53am, but then "at local fedex facility" at 11PM, and again 5 hours later 3:15pm Eastern, so like 1.5 hours ago. Where is yours being delievered to? I'm in North Carolina. Would like to have been getting the heck out of Shanghai with all it's issues. But at least it's being scanned and updated. Don't like that the scheduled delivery still says Pending though when you guys seem to have an date showing.
I don't get how DHL works, their tracking shows "Shipment information received" since Monday 23rd and I'm supposed to get my MBP on Tuesday. Your delivery date is close to mine so I would expect them to move pretty much in sync. Really weird.
I've called UPS multiple times and they told me that it was in Shanghai. I think the support representative was not aware of the situation.
That's Japan and I'm assuming yours is coming Fedex. That's how mine came - Shanghai-Japan-Memphis-[NJ-NY] (east coast delivery). Once mine left Shanghai and was on it's way to Japan, it literally got to me in less than 24 hours. I was part of the "launch day" shipment so they may have been expediting things more than now but, yours is probably arriving soon!!
Did you request like a senior advisor/supervisor/manager? I feel like the tier 1 advisors are just going to tell you whatever the tracking information says, but if you get someone higher up, they'll actually do the investigative portion of their job and find out what's actually going on.
That being said, I feel like what someone else mentioned of UPS saying that it's sitting in Shanghai and they have no idea when they'll start moving is the answer after an investigation.
I don't think it was intentionally made up, the rep was most likely looking at the UPS tracking website for my shipment which just says "In Transit, Shanghai, 11/24/2020" with no description. She assumed it was a departure scan because that's what it would be in a normal situation.
@Gnattu @neworbit99 @Fomalhaut @GHalstead @mooshhie @BlazePhyre
I submitted a tip to Macrumors for an article regarding our situation using the "Got a tip for us? Let us know" link in the header of the MacRumors website. I hope the tip is accepted and the story gets published.
I submitted a tip to Macrumors for an article regarding our situation using the "Got a tip for us? Let us know" link in the header of the MacRumors website. I hope the tip is accepted and the story gets published.
I was surprised with a new "We're processing your order email" with a December 22nd ship date. Same order as my original from November 11th. Shipping via UPS, originally had a 11/30 delivery date quoted in a November 18th email "Your shipment is on its way."
That would be absolutely lovely if this happened to me. Our tracking looks similar up to my most recent scan. Hoping for an update around the same time it took you to get one which would be 10am my time, then that would mean only another day or so to get to me! I think Monday is likely out of the question for me, but hoping for Tuesday!
I hope so. Fedex says Thursday
. Thank you for the sequence. I am in Indiana.Got shipped notification on my MBP on 11/25, now my order is in Anchorage, with a FedEx delivery of 12/2.
If they have their s*** together it doesn't seem impossible for it to arrive 11/30 or 12/1. I can't wait!
If they have their s*** together it doesn't seem impossible for it to arrive 11/30 or 12/1. I can't wait!
Here's the tracking my MBA took to the East Coast so you can try and estimate yours once it leaves China! I ordered really late on 11/10 (so basically 11/11).
Just got my AppleCare+ proof of coverage email! found that the "standard transit" section under "Shipment Facts" on the website shows December 3rd by 12pm. Delivery still hasn't been scheduled, I think maybe it's waiting to see when it gets moving out of Shanghai, but it says based on my ship date and ship service selected, that's when it would come by. I have half of that day scheduled off of work, I'm hoping it comes the 1st or 2nd instead as those are my weekend days, but either way, I'm ecstatic!
It shows it shipped the 27th but that's shanghai time, techincally it shipped and was picked up on the 26th so hopefully the 2nd isn't out of the question!!
It shows it shipped the 27th but that's shanghai time, techincally it shipped and was picked up on the 26th so hopefully the 2nd isn't out of the question!!
My M1 MacBook Pro just shipped today. It is showing in FedEx an arrival date of Monday. What are the chances it will be delivered on Saturday. It isn’t too far away from me but the special delivery section says deliver weekdays. Really kind of antsy to get it. Just wondering if anyone else’s was delivered on a Saturday?
Weekend delivery won't happen. Special handling says delivered weekday. But 2 days is crazy fast! Gives me hope maybe mine will come sooner
It should update once it's delivered. AppleCare plus usually goes by delivery date. Just save the packing slip with the proof of coverage.