They also slashed the trade-in value on IN-PROCESS trade-ins. I sent my late 2016 model macbook in (perfect condition) on trade-in they originally offered me $890 for and then when they received it they sent me a revised offer of just about $300 claiming a problem with delamination of the screen coating even though the screen was exactly as it was when it was brand new. They're playing some ******** games with people. I rejected their crap offer and they're sending it back to me. We need to raise hell about this crap.