Apple Splitting 'ProCare' into 'ProCare' and 'One-to-One'

[TraceyS/FL]

Actually at all the apple "bars" they have something on the side that will pull out and make alittle table, so if you are uncomfortable sitting on the stools you just have to tell them, you can either sit in your own wheel chair if you need or ask them for a chiar.

There isn't anything here - the Florida Mall store, this is where all training happens:

I was just in the Millennia Store today - they recently remodeled. They have one "counter" across the back wall with doors on both sides/ends, I doubt the fire marshall would allow either to be blocked. That is the 1 "register" and 2 Genius computers. On either wall on the sides of the store there are built in counters - same as the above studio - with 3 or 4 iMacs set up on each. Again, just high and not "accessible". I'm truly shocked at it - especially for a store that was just remodeled.

The FL Mall store has an employee in a wheelchair - he was giving a class at the last one i was at (in the Studio) and it was a HUGE reach for him to be able to show the customer how to do something.

The stores are not wheelchair/scooter friendly - and until you are in the customer end of it you can't relates as much.

Here is my Dad during the class helping Ash with the music mix:

Him shopping for his MacPro

 

[seashellz]

Based on my personal experience (Apple has replaced my MacBook five times already, and even the fifth one has problems), they've already started building crappier products.

You went through FIVE defective Macbooks from a single purchase, or over the years?

That would scare the hell out of me-I was thinking of buying one.

APPLE, now that your on the verge of getting big, dont snatch defeat from the jaws of victory.

 

[color guy]

the ibook i'm using now came from a series of 4 replacements i've been through.
Gotta love that applecare.
Getting the upgrade bumps was nice, loosing data and spending time waiting
at the bar cancelled out that pleasure. probably cost 50 hours of my life.
design flaws, quality control- not great.
This last one has been a winner, though.

 

[dpaanlka]

You went through FIVE defective Macbooks from a single purchase, or over the years?

Don't misinterpret one user's online story as representing the majority (or even significant number of) experiences. The people who have good experiences don't say anything.

I have a MacBook Pro and a MacBook in my family, and four MacBook Pros in my close friends list, and all of them work perfectly fine. And those are just the MacBooks, not iMacs or Mac Minis or Mac Pros or anything else that I know of...

 

[MacLoyal]

Trying to decide

This caught my attention because I am a ProCare member about to come up for renewal. Thus far my ProCare has been a marvelous experience for me. I have owned Macs since 1989, so I'm hardly a newbie. I've never felt remotely close to knowing how to do everything on my Mac. I will be a student of my programs as long as I can still manage to type.

Switching to Pages is a great pleasure now, but initially I was pretty lost. After several one on one lessons working specifically on an elaborate project I created, I feel pretty proficient. My partner got her logo updated so she can print out her own letterhead and business cards. She is a switcher (to my credit!) and her creative was a graphic artist, so he basically just whipped it out for her, showing her some pointers as he did it.

I had major problems with iPhoto 5. I outgrew iPhoto and decided to leap into Aperture. I've cherished the hand holding guidance I've received in my lessons. I take notes as I run into stumbling blocks and then I go to me lesson to get it figured out. My favorite teacher gave me wings. I'm beginning to feel I know what I'm doing.

I've used the Genius bar to tune up two of my computers last year. I got my iPod replace and it's cord repaired. It's been valuable, but not to the point of raving about it being great. I will rave about the training!

I wish I'd read this report before my lesson on Tuesday (May 1st) because I would have renewed early. I don't know that I'll get the ProCare. I may just get my computers in for their tune ups before the end of my coverage. I will definitely renew my training option.

While it says you can go in up to once a week, this is not actually possible the way our scheduling got changed at the store I go to (which is an hour's drive away). You can now schedule out up to two weeks away, but if you do, that's the only class you can get into during that period. The classes have become so popular that they may already be booked up more than a week away. Especially if you're in a position as I am where you must work and travel, I have a small window on one day that works. If I can't get that time slot, I have to keep trying for the next week or two out.

I still find it an amazing opportunity and value, even if I were to only get into a class once a month.