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Apple Starting to Restore MobileMe Email Access, Some Email Lost

Mobileme is currently hard bouncing all my incoming email (for at least the last 5 hours and possibly 7 hours since that's the timestamp of the last spam). That's worse than delaying it.. it means that if anyone has tried to contact my mac.com email this weekend they think my mail is down.. eg. sending from gmail gets:

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

...


So what are people trying to contact me going to think? That my account is gone. Something that may well be true if it carries on like this. Permanent failures should not be returned for temporary server outages.
 
seedster2 said:
Why should it take SJ's "supposed" intervention for them to update customers of the status of MM?
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Because Apple's default policy, straight from the top, is to be as secretive as possible at all times. No employee in his or her right mind would risk the wrath of Jobs by divulging any information without such a directive from on high. The only way this happens is if Steve himself not only approves it, but probably only if he is the one who suggests it (after ripping some poor underling a new **** for not reading his mind and doing it already). :rolleyes::D
 
Interesting...

Btw, is it just me, or has anyone else noticed the "I'm a mac and I'm a pc" ads have disappeared? Not seeing them on CNet, CNN, tv etc. Not sure if it just me not being on at the right time or something, but the ads seemed to have been pulled.​

And I've seen 'Mac' in more movies and stuff lately. Contract over?

I read that Microstuff was taking it somewhat personal at some level, the slams on Vista. Balmer even is quoted as saying that 'not everything went as well as it should have' (DUH!) but that 'they were committed to getting it working better and especially for the future version of Windoze'.

Uh huh...

Microsoft's 'public beta' policy was a little too close to 'public alpha'.

I've got Vista and it runs like a dog and I've had so many issues with it. Like the latest is that it won't update, at all... No service pack 2, no nothing... Even under administrator... Niiiice...
 
bankshot said:
Because Apple's default policy, straight from the top, is to be as secretive as possible at all times. No employee in his or her right mind would risk the wrath of Jobs by divulging any information without such a directive from on high. The only way this happens is if Steve himself not only approves it, but probably only if he is the one who suggests it (after ripping some poor underling a new **** for not reading his mind and doing it already). :rolleyes::D
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Yep and it's actually a long standing policy. I remember talking with an Apple campus rep about the IIcx and whether there was a reason to wait for the rumoured 'update' coming out. They wouldn't say. I bought the cx and like a month and a couple of days later the IIci came out. I was bummed. Wanted the 'clean ROM's' that the cx didn't have. (Even though Apple put a 'ROM slot' in the IIcx, they never released a ROM SIMM for that machine). :(:mad::apple:
 
OrleansMac said:
Yes, there is plenty of proof

See the numerous articles detailing problems, the forums on here with hundreds if not thousands of posts detailing MobileMe problems, AppleInsider forums with the same, and numerous other big Mac forums being flooded with complaints

For Apple to think the number is 1% is an outright joke.
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Unless you've seen more than 10,000-20,000 individual people posting about it, that's not really proof.

I don't know the exact numbers for MobileMe / .Mac subscribers, but for a 1-2 million estimate, that means 10,000-20,000 people are affected. Certainly enough to make themselves heard online.

Apple knows exactly how many people are affected, since they know how many accounts are handled by the server that went south.

arn
 
arn said:
Unless you've seen more than 10,000-20,000 individual people posting about it, that's not really proof.
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Judging by the amount of posts on here, AppleInsider, and other forums, I would say the number is probably near there. But of course, you could be right. I bet the entire 1% crowd is just those on these forums and other online forums. Heck, we have even seen some blogs/news sites writing about the problems. The 1% problems have gone to them too!

Apple knows exactly how many people are affected
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Judging by the amount of service the first two weeks, it seems Apple knows few things "exactly" with MM
 
8767092 said:
They definitely could have used a beta period where some adventurous (Read: A lot of people..) could have tested it for stability before launch.
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I'm kinda glad that happened. Microsoft is working on their "Mesh" service, currently running it as Beta. Apple made MS really look stupid, by coming out with a service that promised exactly the same thing as Mesh (though not cross-platform). But in the end, it turns out that MS knew what they are doing, while Apple seemingly became a little bit too self-confident thanks to the many successes they had in the last year...
 
applefan69 said:
im gonna take my time to quote this post for truth.
I find this thread has two kinds of users

1) the users who dont understand how difficult it is to manage such a HUGE server, and dont realise that sometimes **** happens and theres nothing you can do about it. (the people saign its inexcusable

2) The people who have either run a large server and had some kind of issue.. or the people who knows/heard stories of people who have. These people understand the conflict apples in and are not bashing apple for it.
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And I find this thread has two kind of users as well, but in a different tact:

1. Users who have the arrogance and gall to say the following:

- You shouldn't have depended on .Mac/MobileMe for your e-mail
- B*tch about the "whiners"
- Still believes that Apple/Steve Jobs is god and cannot do any wrong and views the "whiners" as complaining about nothing.


2. Users who have been affected and RIGHTLY SHOULD BE COMPLAINING.

All those complaining about the "whiners" I say this:

GET A LIFE.

If YOU were affected, you would be complaining just as much as these so-called "whiners."

FREE e-mail services such as MSN Live, Gmail, Yahoo, etc. have had outages before but *NOT* for two WEEKS. Think about that for a second. TWO WEEKS. So those who have been affected shouldn't "whine?" Then what the h*ll should they do? Just sit on their hands and just whistle dixie?

Move away from the pipe and quit worshiping your so-called "god" called Apple.

w00master
 
The Waahmbulance is passing through

I had all of a morning of server downtime, and never noticed any other problems with my .mac service. Don't know if not switching to .me made a difference, but I've been fine.

For all the complainers crying about class-action suit whatever, I'm sure Apple makes no guarantees about data loss (didn't read the EULA did you?). Things happen, and sometimes you have to deal with them. I just had to re-paste my GPU because it started acting up, but I didn't cry about.

Server downtime happens. Anybody remember Amazon's $100 Xbox deal to the first 1000 people or something. Amazon.com, the biggest online retailer, blew up with all the server hits it got. But nobody cries about that anymore. Xbox Live supposedly blew up for some people over Christmas (though I never noticed any problems), but nobody cries about that anymore either. Apple will get this straightened out, and most people will forget about it as well. We've only heard so much complaining online because (a) fanboys love to bash things when they get a chance (and this includes fanboy "news" sites) and (b) because everyone who is affected is connected to a computer when they discover the problem so they rush online to moan.

Seems to me that if something was truly mission critical, I wouldn't rely on email for it anyway. I'd hit them up with a phone call, so I could, you know, be absolutely sure they got the info. Emails get lost occasionally, and I wouldn't chance it. But that's just me. People like email because it's lazy, but if I stood to lose $3000, you could bet that I be on the phone about it for damn sure.

Also, to the guy above me, whining isn't going to help Apple get things done any quicker. Whining isn't going to get you a new email service/solution. I bet you most of the people who actually lost out because of this (not the people who didn't the family picture from Uncle Charlie) are far too busy to post on macrumors.com about how their cheap email service isn't working. And since you seem to need suggestions as to what to do with your time while you wait oh-so-painfully for your email to come back, maybe you could call Apple and tell them you're cancelling your service and want a refund. Or maybe you could spend your time getting a new email account (free or paid). I don't think Apple is any form of God, but I also believe that they are trying their hardest to solve whatever ethereal problem they are having right now, and I now that most people aren't having any problems with their .mac, so this whole "two WEEKS" is a little overblown.

If I was affected, I'd use a different email, not complain. But I'm generally anti-complaining (except about complainers - yes I appreciate the irony, but I'm of the just-get-stuff-done mentality and so I enjoy telling others to be the same), while others seem to be of the sit around and complain attitude (see: this thread). I'm here because I'm bored, you're here because you like complaining.
 
aristokrat said:
I had all of a morning of server downtime, and never noticed any other problems with my .mac service. Don't know if not switching to .me made a difference, but I've been fine.

For all the complainers crying about class-action suit whatever, I'm sure Apple makes no guarantees about data loss (didn't read the EULA did you?). Things happen, and sometimes you have to deal with them. I just had to re-paste my GPU because it started acting up, but I didn't cry about.

Server downtime happens. Anybody remember Amazon's $100 Xbox deal to the first 1000 people or something. Amazon.com, the biggest online retailer, blew up with all the server hits it got. But nobody cries about that anymore. Xbox Live supposedly blew up for some people over Christmas (though I never noticed any problems), but nobody cries about that anymore either. Apple will get this straightened out, and most people will forget about it as well. We've only heard so much complaining online because (a) fanboys love to bash things when they get a chance (and this includes fanboy "news" sites) and (b) because everyone who is affected is connected to a computer when they discover the problem so they rush online to moan.

Seems to me that if something was truly mission critical, I wouldn't rely on email for it anyway. I'd hit them up with a phone call, so I could, you know, be absolutely sure they got the info. Emails get lost occasionally, and I wouldn't chance it. But that's just me. People like email because it's lazy, but if I stood to lose $3000, you could bet that I be on the phone about it for damn sure.
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I agree that a "lawsuit" is a bit too much, but apparently you haven't lost e-mail for TWO WEEKS.

So, what should these "whiners" do then? Not complain? Not say anything to apple or to the public? Do nothing?

w00master
 
I haven't seen such a rocky product release before at Apple as MobileMe. Then again, you can't be as aggressive with pushing the envelope as Apple and not expected some bumps along the way.

I wonder what words were said behind closed doors leading up to the MobileMe release. I am sure the were plenty of 'interesting' conversations between engineering, management and upper management.

After this wave passes it is exciting to see MobileMe go! The computer is no longer the digital hub, but it's now "the cloud".
 
Funny how some people will pay for an email service as unreliable as Mobile Me, yet others will use much more reliable free alternatives like Gmail. Even though the features aren't the same, I am glad I didn't renew my .Mac account.
 
Mobile Millenium Edition.

51H947J5G0L._SL500_AA280_.jpg
 
aristokrat said:
For all the complainers crying about class-action suit whatever, I'm sure Apple makes no guarantees about data loss (didn't read the EULA did you?). Things happen, and sometimes you have to deal with them. I just had to re-paste my GPU because it started acting up, but I didn't cry about.

If I was affected, I'd use a different email, not complain. But I'm generally anti-complaining (except about complainers - yes I appreciate the irony, but I'm of the just-get-stuff-done mentality and so I enjoy telling others to be the same), while others seem to be of the sit around and complain attitude (see: this thread). I'm here because I'm bored, you're here because you like complaining.
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You go to a movie. The film snaps part way through. After some delay, the projectionist manages to restart the movie about ten minutes after the break, omitting an important scene. By your logic you wouldn't voice your discontent, and would go see the movie elsewhere instead or simply forget about it.

This thread specifically discusses Apple's response to its problems with MobileMe, so it's hardly surprising to see affected users post their dissatisfaction here. The fact that doing so probably has little or no effect on Apple's actions is irrelevant - if sharing their frustration here makes people feel better, that's a plus.

I'm a MobileMe subscriber who didn't lose any e-mail (to the best of my knowledge), although I did have many problems with syncing the first week. My earlier call for a price reduction and/or free year from Apple mostly reflects my desire for the company to generate some good will.

Finally, from a PR perspective, I think that it's a mistake for Apple to post the updates by an unnamed employee directed by Steve Jobs. If Steve feels that this is important enough, he should have signed the statement himself, or at least had his employee sign theirs. Accepting personal responsibility for a screw-up is one step toward resolution.
 
philbeeney said:
Any ideas on the identity of the mysterious "me" that Steve Jobs has asked to provide the updates.??
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It's almost like one of those letters you had to write in detention in school about what you did bad.

"I've been bad so Steve Jobs is making me tell you what I did..."

I wonder if it's some higher up being made to do this as humiliating punishment? Because presumably Steve Jobs wouldn't hold conference with any of the lower minions. Whoever is writing this is someone Jobs has communicated with. And whoever this is has at least managed to maintain enough face to not be forced into signing the update. And I imagine there were negotiations on that very point as this is not merely a passively written status update. It uses the first person, which I agree, looks very odd given there's no by-line. Unless we're to believe the paragraph has a mind of its own...lol...how anthropomorphically delightful: a talking, sentient paragraph...lol
 
aristokrat said:
For all the complainers crying about class-action suit whatever, I'm sure Apple makes no guarantees about data loss (didn't read the EULA did you?). Things happen, and sometimes you have to deal with them. I just had to re-paste my GPU because it started acting up, but I didn't cry about.
Click to expand...

The Class-Action suit was an idiotic idea and I think most agree with that

We've only heard so much complaining online because (a) fanboys love to bash things when they get a chance (and this includes fanboy "news" sites) and (b) because everyone who is affected is connected to a computer when they discover the problem so they rush online to moan.
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Incorrect. We are seeing so much complaining because many people are not able to access their email for weeks now. Others that have aren't receiving email and are now being told 10% may be permanently deleted when it is back up

That is why people are complaining.

Seems to me that if something was truly mission critical, I wouldn't rely on email for it anyway. I'd hit them up with a phone call, so I could, you know, be absolutely sure they got the info. Emails get lost occasionally, and I wouldn't chance it. But that's just me. People like email because it's lazy, but if I stood to lose $3000, you could bet that I be on the phone about it for damn sure.
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Huh? EMails are lazy? EMails are how people send documents every day for their work.

It is how I register documents with the State of Louisiana, send documents to clients/attorneys/judges, and how I deal with clients and their requests

It has nothing to do with being lazy

Obviously your job doesn't require that. More power to you but please spare those who do use it for such purposes. Your experience doesn't speak to many others

Also, to the guy above me, whining isn't going to help Apple get things done any quicker.
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Neither is whining about the whining but we get plenty of those

People putting their complaints is quite common here so people should be encouraged to continue posting their positive/negative experiences
 
All of the issues regarding the MobileMe release are so uncharacteristic of apple...

It's upsetting to see that so many bugs have been the cause for much discomfort for many ppl. Buggy/incomplete software is what i'd expect from the Windoze corporation :confused:
 
Is this not all running on MS exchange servers?

If this is so then it's not really a surprise for us long suffering users of the BS exchange servers in big corporates.

No one has ever been able to scale up exchange to a reliable 100's of thousands of users.

Please Apple - say it is not so.....

:(
 
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