1. The Apple employees are actually responsible for the customers trying to pay by easypay. If some employee didn't sufficiently pay attention then it is their fault. Wouldn't look good for Apple, as Apple wants to be widely known for their great service.
2. If the easypay system was just too confusing to use for this kid (so we can assume that he has basic knowledge about technology), it may be too confusing in general. That wouldn't look good for Apple, as Apple wants to be widely known for the simplicity of their products.
3. They probably started the whole accusation thing way to rough and there is simply no way back. It's actually not okay to treat customers this way, so the kid better be some nasty shoplifter or that wouldn't look good for Apple, as Apple wants to be widely known for customer-friendly service and goodwill.
If the kid turns out to be a shoplifter, however, things would turn out greatly for Apple.
If not, Apple will be known for bad service, complicated products and bad treatment of their customers.
I'm actually really sorry for him. He is now part of Apple's marketing.
A teenager going to the Apple store trying to buy a pair of expensive Bose headphones and accidentally "failed" the payment. Suspicious.
If Apple is going to promote the benefits of their easypay system, they should educate their customers so this obvious and predictable type of event doesn't happen again!
Do they even have some online demo or tutorial that demonstrates the whole process/transaction?
Their whole Apple Store App (including easypay) should have such a tutorial to make the App of greater use. What's the point of conducting a sale by yourself if you still need to show a receipt to a rep before walking out, and if a customer doesn't know this policy they are asking for problems.
I would use the app if I could trust it, but there are too many unknown variables that an online Demo would help explain.
At the moment, it's easier waiting for a sales rep than risking arrest.
I've heard one could use the Apple Store App to create a bto config of a computer before purchasing it, but there is no way in hell I'm pressing the "buy" button on the app to try to find that option or to understand how it might work. These are things that need training solutions. Apple's more tech savvy customers may be the only one's using the app, but there is a big difference between using an app and risking arrest or spending thousands of dollars incorrectly by accidentally purchasing the wrong configuration.
They need a demo!
I like how everyone is siding with the teenager but it definitely seems a bit suspicious. He didn't check out his order? Maybe he thought he could do it and NOT get stopped/caught and *IF* he was caught, he could blame it on the order not processing through when he thought he did. It just seems like an easy way to excuse the situation so it doesn't seem like shoplifting.
EasyPay is a bad idea, imo... sure, most people will use it fairly, but it's too much of a risk. The old fashioned way works fine - why change it to a process that could cause something like this?
I almost did the same exact thing with a Iphone screen protector a couple of months ago! Luckily I found out how to use it then I purchased it!!
This easypay is VERY confusing!!!!
"who pointed out to the manager that he had asked forand receiveda bag from an Apple Store employee for the headphones. When you successfully complete a transaction, the Apple Store app clearly states that, to get a bag, "just show a specialist your receipt." Shine says the Apple Store employee he spoke to didnt ask to see his receipt"
What happened to giving people the benefit of the doubt? Our society has lost this.
No more innocent until proven guilty, you are just automatically assumed to be a criminal now as soon as you do almost anything.
Quite pathetic really.
This is exactly why I think EasyPay is a bad idea, it too easy to have major misunderstandings.
If he doesn't have a criminal record or hasn't been in trouble with the law before, I would say it was an honest mistake.
On the other hand if he has a history of shoplifting/theft then throw the book at him.
Because he walked out of a store with an item without paying? "I forgot to use my money" never has been an excuse. Ever.
Unless he entered his three-digit credit card security code, and the purchase process did not completely go through, I think the guy is full of crap and got caught stealing.
It's not as simple as the App Store on the iPhone; there's several steps that could be used to verify whether he was trying to steal or not.