Never has an issue with food that wasn't fixed but would never do anything substantial through them.
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Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund [Updated]
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Stop being petty. $2000? Pffft. That's nothing more than a carton of a dozen eggs these days. 🤣
Exactly this. I have used this service and was very happy with it, for something like a watch band or a USB cable.
Also I can't help but feel like this isn't an Apple problem, it's an Uber problem. They're the ones I'd be contacting and requesting reimbursement from.
There should never be zero signature for $2k!
I think you were part of the other thread where we discussed how this can’t possibly be sustainable. Every time I have an experience with one of these places there is some error. Maybe 1% of all the times they have actually gotten everything right and delivered correctly. For now they can afford to reimburse almost every order. But how long can that go on, and why would anyone in their right mind trust them with anything more important than fast food?
Last year I placed a same day delivery order from Apple that included an M1 12.9" iPad Pro (512GB/LTE) and Magic Keyboard Case. I followed the live order tracking as I normally would as I place many same-day delivery orders, and the driver (in this case, Postmates via Apple) showed that they arrived and were down the block, but after a couple of minutes, they disappeared (I was outside waiting and never actually saw the car pull up or even down the block). The order was then marked as 'delivered' a couple of minutes later.
I immediately called the Apple Store and happened to have spoken to someone who packed the order, and pretty much confirmed that the order was lost or stolen. In this case, since he packed the order and saw it get picked up, it was clear that the driver stole the order. I was then connected to Apple Online Store support and they credited the entire order on the spot. I would imagine it's easy to see that the order never made it over, a real signature was never obtained, and both products have traceable serial numbers (not sure if Apple attempts to track stolen products).
Perhaps the credit was effortless because I used Apple's same-day delivery service as offered on the online Apple Store, which is contracted out to either PostMates or Uber, so they control the link between the service and the customer.
I immediately called the Apple Store and happened to have spoken to someone who packed the order, and pretty much confirmed that the order was lost or stolen. In this case, since he packed the order and saw it get picked up, it was clear that the driver stole the order. I was then connected to Apple Online Store support and they credited the entire order on the spot. I would imagine it's easy to see that the order never made it over, a real signature was never obtained, and both products have traceable serial numbers (not sure if Apple attempts to track stolen products).
Perhaps the credit was effortless because I used Apple's same-day delivery service as offered on the online Apple Store, which is contracted out to either PostMates or Uber, so they control the link between the service and the customer.
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Every time I’ve had an iPhone delivered I had to give a signature even when I would have been ok with them leaving it. There was no option not to. Because if FedEx had lost or stolen it, it would be their problem and Apple might actually believe you and care. But that’s less likely because FedEx is a professional delivery company.
I have used this service many times and have always had to sign, even for small items. So not sure how this would differ from UPS.
It's not that strange really. It's because the West Coast is a criminal playground up and down the Pacific and the "leaders" in charge hamstring the police every chance they get so the criminals enjoy free reign doing as they please.
Heck even with deliveries, between the box type and the return address, the drivers know what's valuable and not. Especially around iPhone launch.
Perhaps but it also sounds exactly like what a fraud attempt would sound like it. When you're gonna try to defraud Apple you buy a couple of expensive things at once, not just one.
I'm not sure if using an Apple card would matter. Last year, I ordered some expensive SSDs from Amazon with an Amazon credit card and they mis-delivered the order. They refused to refund it or resend the order and directed me to Amazon Logistics. Amazon Logistics confirmed it was delivered to a different address, but wouldn't tell me where it was delivered (just "about a block away"). When I mentioned that the order was supposed to have a signature for the delivery and asked who signed for it, they said there was no signature on file. They transferred me back to Amazon customer service and explained all this to them and Amazon still inexplicably refused to refund or re-send the order.
By that point, I had wasted enough time and just filed a dispute on the Amazon card and got the transaction refunded. Now, whenever Amazon messes up (which is fairly frequently these past few months), I don't waste time going back and forth. If they can't resolve it on the first chat/call, I dispute it (with only success so far).
If I really wanted to defraud the Apple Online Store, I'd order 12 MacBook Pros and a hooker. Then I'd charge it to a credit card attributed to George Santos.
Maybe regifting them to your enemies?
Am I missing something, this sounds like Uber did not screen its employees well. Is that their fault and not Apple's? Also who has uber deliver a high value product? Personal responsibility here?
Over the years every mac purchased online from Apple and delivered to my house from either FedEx or UPS required a signature ( mine weren't same-day delivery). If a signature wasn't required, in-store pickup would be my choice.
Yeah, but if they're going to keep charging me for orders I never received, then that's probably alright.
There is no chance in hell I would trust an Uber driver with a $2K delivery.
If I can’t pick it up in person, I’ll wait for the FedEx/UPS delivery.
If I can’t pick it up in person, I’ll wait for the FedEx/UPS delivery.
Some people opt out of the signature required by signing up to the carriers website and selecting to authorize deliveries and have them sent to a specific location at home I know UPS has this
A great reason not to let these giant conglomerates control even more of our lives. Didn’t think about this before but now I’m wary