Apple Store Down Ahead of iPhone 15 Pre-Orders

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PSA: people with no order screenshots are OBVIOUSLY lying.
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Full screen shot. Order went through at 11 minutes after the hour when I got an error message and many error messages after! Apple didn’t let me know till 27 minutes after that my order was already placed. I was about to have 3 iPhone orders when I went to my MacBook to order through the website, as well as Safari on my iPhone.
 
Initially got a session expired error when I placed the order and was sent back to pre order screen. Different errors than success. Got confirmation email. Took 20 min. Pro Max 512 black. Fri. Sept 22 delivery
Sounds like what happened to me on Apple Store app... after hit place order, just sat there spinning. Finally said session timed out... than I could not get back into the app.

But I got a confirmation email, with the right information. I click the order number, and brings up the correct information in Chrome.

Still not showing on my apple account in orders... but I believe this happened before over the years... in an hour or so, it shows up in the "normal" order history.
 
Thankfully my order went through anyway at 8:11am after receiving an error message. 16 more minutes of stress and I get notified “Thank you for your order!” It already went through initially! No wonder it wasn’t working after.

Now it looks like the only iPhone 15 Pro Max for first day delivery is the Blue Titanium 512GB. ALL OTHER PRO MAX iPhone 15s will be delivered around 3 weeks later. I have never gotten an iPhone after the initial release date. I would have been very upset with Apple if they didn’t have my order through already. Hopefully it’ll be smooth for all in the 2030’s.
Looks like I got lucky. It took me 24 minutes to place the order, but my 512GB Blue Pro Max will be delivered on the 22nd.
 
You don't need much hardware to handle many users.
In this case we are not talking about just many users. We are talking about everyone hitting Apple's web site / store at the same time.

That being said, disabling the store during an Apple event and before preorders start are a ritual. It has little* to do with a technical necessity.
It also has the practical effect of preventing shoppers to order old devices minutes/hours before the new gear is put online.

(*) The only plausible reason I could think of is to clear and refill all content delivery caches reliably.
 
In Austria the store opened 15min past the announced time - crashed several times - and from second one the Pro max 256GB in natural Titanium was sold out..

Other colors or upgraded memory was available for sep 22 for about 30min..

I think that was easy to predict - and maybe apple just wanted us to upgrade the ram by not offering enough of the base version to last for 10 seconds? ;)

I will get mine on Oct 3 - as I resisted to change color or ram 😎😁

But the store was this time really not up to the usual apple standard - it crashed way to often..

Cheers,
thomas
 
My order of blue PM 256g said shipping was Sept 22 when the order went thru, but the confirmation e-mail I got from Apple says Oct 2-4. Oh well.
 
Anyone have an order which doesn't show in your account, and when you click the email confirmation order number you get sent to /sorry and "Something went wrong"?

My saved pre-preorder had a payment error, and I had to change its payment type to complete checkout. That's the one which says "Something went wrong" when trying to view it's data.

After I got the error, I tried preordering a second with the original payment method, not from the saved pre-preorder, and it worked fine. But, now I seem to have two preorders for pickup next Friday, albeit one is some nether realm
 
Apple Store crashes and errors on order/pre-order day probably shouldn't be much of a surprise as these sorts of things have been occurring since the early years of the iPhone.
 
No, it's not a complicated task at all. Even if they prelaunch the extra capacity, it shouldn't be more than a couple of clicks.

If it was so easy then even a non-technology based company wouldn't have problems. Check the Ticketmaster shutdowns with Taylor Swift concerts, or the posts of people having problems with their orders:

this is why I have been on the phone w/ Apple all day today. Only to learn the system is backlogged and I have to call back tomorrow.

Now the store is down.

Man… I am still unable to load anything. Boo this.

At 8:17am EST I was at the point after I selected my pickup time, but when it came time I pay via Apple Pay it kept giving me an error and then it said it timed out!!

I forgot to post on Instagram that I did the pre-order because I was so emotionally drained from the 30 minutes of refreshing the Apple Store app on iPad and iPhone and also refreshing their desktop website in Safari and Arc.


just a few examples. Although I have worked with large systems do confess that I haven't configured them. If you have experience working with these kind of back end system then maybe you can explain why people experience all of these problems, as they do occur every year with iPhone ordering.
 
If it was so easy then even a non-technology based company wouldn't have problems. Check the Ticketmaster shutdowns with Taylor Swift concerts, or the posts of people having problems with their orders:
That Apple and some other companies s*ck doesn't refute that it's easy. Your quotes are irrelevant. In Apple's case it's probably done intentionally to drive up the hype. Otherwise, it's either incompetence or being cheap. They won't spend more if the system can handle most events, and swifties will buy tickets even if they have to sit in front of a screen whole day, clicking refresh. They'll sell what they have anyway, and they can't sell more with a better system.
 
just got an email that there is a problem with the payment. that's odd because I used apple pay and I'm using it daily, also used it today and I have more than enough limit for getting the iphone.

Then I tried 3 different cards from 3 different banks on the order page, including one company card. all got stuck at the last part and then site kept giving internal errors.

Such an unprofessional way of doing things at apple.

I don't even know if i'll be able to get my phone.

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Per my company’s EPP deal no EPP on newly released devices 😡.
I believe most plans have reduced EPP pricing widely, not just on newly released things. There’s still a few things that you’ll get a few percent off, but the days of 15% across the board on almost everything seems to be gone.
 
Apple Store crashes and errors on order/pre-order day probably shouldn't be much of a surprise as these sorts of things have been occurring since the early years of the iPhone.
I feel like the Store crashes were new. I’d almost always get in via the App while the website was reloading. This was the first time, for me, that the site came up while the app went bonkers.

One thing that’s interesting is right now when trying to order, it’ll say “In store Pickup available on Sep 22”… until you go through the process and, when you choose pickup, it’ll check your area for stores and, if none have pickup available, THEN it will tell you you can get it delivered in Oct or Nov.
 
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