It's good that Apple and other big retailers have this policy, it's much easier for the employees not to have to second guess themselves and possibly put themselves in danger. Maybe the thieves were unarmed, but the policy exists for the worst case scenario. And the most important thing is that no one got hurt.
I don't like that the policy was made to avoid lawsuits as much as for customer and staff safety, but you do have to see the bigger picture here.
I don't like that the policy was made to avoid lawsuits as much as for customer and staff safety, but you do have to see the bigger picture here.