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Apple Store iPhone 6 Plus 64 GB Space Gray Orders stuck on PROCESSING....

stephen1108 said:
So it seems to be the REALLY early orders are the ones with the problem... #
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Again, not sure if this is a problem, yet. Per Matthewv1227 in the other/main thread: "Yes, and it just showed up on the my support profile page today too. I think that once that shows up, you have a definite phone assigned to you, so it is then prepared to ship and you should be able to find a tracking number soon." <-- That makes a lot of sense to me.
 
dfiz1 said:
Again, not sure if this is a problem, yet. Per Matthewv1227 in the other/main thread: "Yes, and it just showed up on the my support profile page today too. I think that once that shows up, you have a definite phone assigned to you, so it is then prepared to ship and you should be able to find a tracking number soon." <-- That makes a lot of sense to me.
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But I don't think he has the same issue the majority of us do. Our phones are stuck in processing, and we don't have anything on our support profiles yet.
 
Another member here with early order.

I ordered through apps store at 12:25am
iPhone 6 Plus
64GB
Space Grey
AT&T, regular upgrade
Got email confirmation right away for delivery 9/19

As of right now, it's still processing and I don't see any charges yet.
 
dfiz1 said:
Good point. I don't even know what the Support Profile is (are we talking Apple or ATT?)>
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Apple lol. If our phones were in preparing for shipment, then there wouldn't really be a problem here.

I'm noticing it's all the really early orders (placed before 12:30 PST/3:30 EST) for this model that are stuck in the "processing" stage. So it's possible that our phones are already in the US and aren't coming from China, hence the delay. If they were coming from China, I would think they would have already been in the "preparing for shipment" phase.

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Does Apple charge before they ship or only after?

The $50 hold on my account has been processing since I made the order early Friday morning.
 
noobinator said:
https://supportprofile.apple.com/
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Like.

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stephen1108 said:
Apple lol. If our phones were in preparing for shipment, then there wouldn't really be a problem here.

I'm noticing it's all the really early orders (placed before 12:30 PST/3:30 EST) for this model that are stuck in the "processing" stage. So it's possible that our phones are already in the US and aren't coming from China, hence the delay. If they were coming from China, I would think they would have already been in the "preparing for shipment" phase.

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Does Apple charge before they ship or only after?

The $50 hold on my account has been processing since I made the order early Friday morning.
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Thanks for that, helpful. And I believe Apple posts the charges after they ship; they place a hold with the order confirmation.
 
stephen1108: 3:24 EST
dfiz1: 3:24 EST *just updated to preparing for shipment, 5:06 PM EST*
kels0119: 3:20 EST
rollerbones: 3:24 EST (Preparing for shipment)
greyhounds4: 3:23 EST
smohr33: 3:44 EST (Preparing for shipment)
EngenZerO: 3:25 EST
DelMac: 3:51 EST (Preparing for shipment)
airfrancisco: 3:25 EST
Salukipilot4590: 3:32 EST
Aston.Zagato: 3:22 EST

All times in AM. Greyed out orders were done later on in the night.

There's a consistent trend here with the exception of rollerbones' order. All the early orders are still stuck in processing.

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rollerbones said:
Mine also says: Preparing for Shipment Delivers: 9/19 by Standard Shipping

It was ordered at 3:24am est. 64gb, space gray, delivered to home.

I ordred a non-plus that is shipping to store that still just says processing ordered 2 min. earlier.

Both ordered from the iPad app.
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When did your status change to preparing for shipment? And you ordered a 6 Plus, correct? a GSM model?
 
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Remembering from previous years, the device won't show up in the support profile until it's actually assigned to you (obviously...). So:

The phones on their way from China are assigned at the time they're shipped so they can be routed to the right place stateside. The phones that are already here (presumably ours) are not going to be assigned until they're ready to ship (which again, explains why it hasn't happened yet).

They're all hanging out in a warehouse somewhere, waiting to be divvied up. We'll get updates/tracking/etc. whenever they decide to do that.

I'd also wager that unlike the China direct folks that are getting UPS, ours will arrive via FedEx (exciting for me because FedEx runs earlier to my office!).

I'm getting more and more convinced our phones are already here :D
 
itjw said:
Remembering from previous years, the device won't show up in the support profile until it's actually assigned to you (obviously...). So:

The phones on their way from China are assigned at the time they're shipped so they can be routed to the right place stateside. The phones that are already here (presumably ours) are not going to be assigned until they're ready to ship (which again, explains why it hasn't happened yet).

They're all hanging out in a warehouse somewhere, waiting to be divvied up. We'll get updates/tracking/etc. whenever they decide to do that.

I'd also wager that unlike the China direct folks that are getting UPS, ours will arrive via FedEx (exciting for me because FedEx runs earlier to my office!).

I'm getting more and more convinced our phones are already here :D
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!!!!!!!

Btts4VNIEAAwxGx.jpg:medium


That is EXACTLY what I'm thinking! If anyone else is going through this issue, then please do share the time you ordered, and if it's a GSM AT&T model!

I'm glad I'm getting down to the bottom of this, it gives me peace of mind!
 
stephen1108 said:
stephen1108: 3:24 EST
dfiz1: no time yet
kels0119: 3:20 EST
rollerbones: 3:24 EST (Preparing for shipment)
greyhounds4: 3:23 EST
smohr33: 3:44 EST (Preparing for shipment)
EngenZerO: 3:25 EST
DelMac: 3:51 EST (Preparing for shipment)
airfrancisco: 3:25 EST

All times in AM. Greyed out orders were done later on in the night.

There's a consistent trend here with the exception of rollerbones' order. All the early orders are still stuck in processing.

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When did your status change to preparing for shipment? And you ordered a 6 Plus, correct? a GSM model?
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I completed my order at 2.24am CST.
 
dfiz1 said:
I completed my order at 2.24am CST.
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Thank you! So that adds to the theory that early orders are already in the US. I wanna know why rollerbones' phone is preparing for shipment already since he made his order the same time as us, not hatin by the way! I'm happy for them! I just wonder if he ordered any cases or whatnot on the same order that would possibly have made it ship from China.
 
stephen1108 said:
Thank you! So that adds to the theory that early orders are already in the US. I wanna know why rollerbones' phone is preparing for shipment already since he made his order the same time as us, not hatin by the way! I'm happy for them! I just wonder if he ordered any cases or whatnot on the same order that would possibly have made it ship from China.
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My order just updated on Apple.com to Preparing for Shipment, Delivery 9/19.
 

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Ordered 6Plus 16GB Space Grey @ 12:21am on 9-12 with the Apple store app on my iPhone 5. As of yesterday it's "preparing for shipment" for delivery on 9-19. Very happy. :D
Interesting that they have already assigned a serial number to my order.
 
dfiz1 said:
My order just updated on Apple.com to Preparing for Shipment, Delivery 9/19.
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Good job! SO hopefully that means the rest of us should be updated soon too. I just updated my list. When was it last at processing?
 
stephen1108 said:
Good job! SO hopefully that means the rest of us should be updated soon too. I just updated my list. When was it last at processing?
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Probably about 30 minutes ago.

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Ronnoco said:
Ordered 6Plus 16GB Space Grey @ 12:21am on 9-12 with the Apple store app on my iPhone 5. As of yesterday it's "preparing for shipment" for delivery on 9-19. Very happy. :D
Interesting that they have already assigned a serial number to my order.
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Can you explain what you mean by "already assigned a serial number" to your order?
 
dfiz1 said:
Probably about 30 minutes ago.

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Can you explain what you mean by "already assigned a serial number" to your order?
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In your support profile on Apple's website, if you login, you'll see all the devices you added to your account's support section, this includes the device's respective serial number. They're essentially the ones you registered. Devices ordered directly from Apple are added automatically however. Since their model is preparing for shipment, that's why it got added. They have a specific phone assigned to them already.

You should check yours and see if it added your serial number yet, and if it's not there now, it might be there by the end of the night!
 
stephen1108 said:
stephen1108: 3:24 EST
dfiz1: 3:24 EST *just updated to preparing for shipment, 5:06 PM EST*
kels0119: 3:20 EST
rollerbones: 3:24 EST (Preparing for shipment)
greyhounds4: 3:23 EST
smohr33: 3:44 EST (Preparing for shipment)
EngenZerO: 3:25 EST
DelMac: 3:51 EST (Preparing for shipment)
airfrancisco: 3:25 EST

All times in AM. Greyed out orders were done later on in the night.

There's a consistent trend here with the exception of rollerbones' order. All the early orders are still stuck in processing.
Click to expand...


Great work there! I think our phones must already be in the states.
Add me to that list: 6Plus, 64GB , Space Gray, AT&T(GSM) 3:22AM EST Order Confirm Email via Apple Store App on iPhone. 9/19 delivery date

Still Processing. Not showing up on UPS or FEDEX & no serial # in My Apple Support page.
 
stephen1108 said:
In your support profile on Apple's website, if you login, you'll see all the devices you added to your account's support section, this includes the device's respective serial number. They're essentially the ones you registered. Devices ordered directly from Apple are added automatically however. Since their model is preparing for shipment, that's why it got added. They have a specific phone assigned to them already.

You should check yours and see if it added your serial number yet, and if it's not there now, it might be there by the end of the night!
Click to expand...

Word. That makes sense. Thanks for the clarity. Fingers crossed every else sees their status update soon.
 
What about VZW orders like mine 2 i6+ space gray 16gbs. Are our phones truly backordered and Apple orders have the preference.

I ordered at 12:15 am.
 
Still processing here. It'll probably flip sometime today from the sounds of it. If not, I'd still bet on it being somewhere in the states already.

Nothing on support profile either.
 
Got my confirmation email at 3:25AM eastern from Apple for the 64gb 6+ AT&T upgrade with a 9/19 delivery date

. I was on hold for almost 3 hours the next day to change my shipping address. She commented multiple times about how I was one of the lucky ones who would be getting the 6+ at that memory on release day. She said they didn't have many. I'm still stuck in the processing stage as well. Same thing happened with my 5 though. I didn't get it put on my support page until a day or so before it was delivered.
 
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Aston.Zagato said:
Great work there! I think our phones must already be in the states.
Add me to that list: 6Plus, 64GB , Space Gray, AT&T(GSM) 3:22AM EST Order Confirm Email via Apple Store App on iPhone. 9/19 delivery date

Still Processing. Not showing up on UPS or FEDEX & no serial # in My Apple Support page.
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I added you to the list! ☺️ I also added the list to the first post since it really seems like we're onto the root of our phones being stuck in "processing" :D

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flastar23 said:
Got my confirmation email at 3:25AM eastern from Apple for the 64gb 6+. I was on hold for almost 3 hours the next day to change my shipping address. She commented multiple times about how I was one of the lucky ones who would be getting the 6+ at that memory on release day. She said they didn't have many. I'm still stuck in the processing stage as well. Same thing happened with my 5 though. I didn't get it put on my support page until a day or so before it was delivered.
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I added you to the first post also.
 
I ordered 64 GB Space Grey 6+ (Carrier: AT&T, just a 2 yr renewal) at 2:57am CST (which was as soon as I could get in they Apple app). In ordering process it said 9/19 for deliver date, then I got bumped back to 10/1-10/6 delivery when I finally got thru. Currently hanging out in processing status. *sigh*
 
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I ordered my 6Plus through the Apple Store app at approximately 3:39am EST. I am an AT&T customer.

Mine changed to Preparing for Shipment this past Friday evening and has been there since.

I am not worried about not getting my phone on Friday.

If it doesn't get here until after Friday I will continue sleeping well and enjoying life.
 
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