Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'

Discussion in ' News Discussion' started by MacRumors, Sep 21, 2018.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple has emailed some customers who had an iPhone XS or iPhone XS Max scheduled for in-store pickup at an Apple Store today. The email says their orders "will not be ready for pickup" during their specified check-in time due to "last minute logistical issues," according to several MacRumors readers.


    As a fluid situation, it's unclear how many customers are affected, how long orders may be delayed, or what the logistical issues are. We reached out to Apple for clarification, but didn't receive any new information to share.

    It's certainly possible Apple may have enough in-store stock remaining later in the day to fulfill some or all of the delayed pickup orders.

    There is some evidence to support last-minute logistical issues. Yesterday, some customers saw their order status updated to "Shipment to Hold" on, while UPS indicated that some orders originally scheduled for Friday, September 21 delivery would be postponed until Monday, September 24.

    For the most part, however, it seems iPhone deliveries are on schedule. MacRumors was informed that "Shipment to Hold" statuses were erroneous, while many UPS order delivery estimates have returned to Friday, September 21.

    Still, it's possible that some percentage of iPhone XS and iPhone XS Max shipments from China have not arrived to Apple Stores in time for today's launch, but our guess is as good as anyone's at this point. Apple apologizes in its email and says it is "working quickly to resolve the issue."

    Apple says it will alert customers via email as soon as their orders are ready for pickup:
    Apple Stores and authorized resellers may still have the iPhone XS, iPhone XS Max, and Apple Watch Series 4 available to purchase in limited quantities for walk-in customers today, as an alternative solution. Online pre-orders can be returned to any Apple Store within 14 days of delivery.

    Article Link: Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'
  2. camarobh macrumors 6502

    Jul 17, 2007
    San Diego, CA
    My 8:30AM pickup was one of the orders delayed, I received the email from Apple at 12:23AM. No update since.

    Interestingly, my Apple Watch order shipped, UPS says it will be delivered by “end of day”, but the tracking shows it left China today. Very weird.
  3. castanzarules macrumors member

    Sep 19, 2008
    I received the logistical delay email this morning at 0400 for my 1600 pickup. At 1100 I received a notification from the apple store app that my order was ready for pickup during my requested pickup time. We shall see what happens in a few hours...o_O
  4. BootsWalking macrumors 65816

    Feb 1, 2014
    Good thing Apple has a logistics expert as their CEO.
  5. dmylrea macrumors 68030


    Sep 27, 2005
    A China time dated today was probably yesterday, which in China, is today's date since they are a day ahead.
  6. jutdon84 macrumors member

    Jun 17, 2016
    I got a similar email about my Series 4 (Stainless Steel in Gold finish) for my pickup earlier today, so I guess I'll have to wait for my new watch; thankfully, my XS order wasn't delayed.
  7. anthonymoody macrumors 68020


    Aug 8, 2002
    That stinks. Apple should do something, however small, to make up for this. iTunes credit for a few bux or something.
  8. The JTizzle macrumors 6502

    The JTizzle

    Jun 14, 2009
    Happened to me once, hopefully they are good to go by Monday for those affected.
  9. Moorepheus macrumors 6502


    Sep 13, 2012
    Niagara Falls, NY
  10. benshive macrumors regular

    Feb 26, 2017
    United States
    My Series 4 was delivered but I won't be able to get home for another 7 hours :(
  11. bbednarz macrumors 6502a


    Nov 16, 2017
    Yeah, it's probably how 95% of customers get their products on the correct date or even earlier in many cases.
  12. RebelTrust macrumors newbie

    Apr 9, 2017
    I also got this email at 12:23 AM for an 8:30 AM pickup time. Was told by Apple Support that it is "temporary and should be resolved today." The specialist also said that he is "hearing Monday could be possibly the worst case scenario for pickup." Disappointing to say the least.
  13. BootsWalking macrumors 65816

    Feb 1, 2014
    You believe a 5% failure rate for delivering a product on time is a flattering stat?
  14. CanadianGuy, Sep 21, 2018
    Last edited: Sep 21, 2018

    CanadianGuy macrumors member


    Jul 3, 2007
    Ontario, Canada
    My XS Max says "Shipment Delayed" on Apple's site, and "Delivered" on the UPS site. And I have it in hand right now.
  15. chrono1081 macrumors 604


    Jan 26, 2008
    Isla Nublar
    My shipment from UPS to my house now shows "No Tracking For this item" it was "Out for Delivery" earlier today.
  16. ctdonath macrumors 65816


    Mar 11, 2009
    Saw "Scheduled Delivery Friday 9/21" this morning, but now UPS can't find the tracking #.

    Admittedly, same-day from China seems optimistic.

    Attached Files:

  17. DaveOP macrumors 65816

    May 29, 2011
    Portland, OR
    When the products were shipping from a country that got slammed by a terrible typhoon, yeah, I think that's pretty impressive. Sounds like most are still getting devices today, just a little delayed in shipping to the stores.
  18. xtenson macrumors newbie

    Sep 13, 2014
    I ordered three Xs Max. Two are out for delivery and the third is seemingly stuck in Lexington KY after the import scan.

  19. newtestleper macrumors 6502a

    Jun 17, 2013
    I have received mine and the tracking has since disappeared. Sounds like yours has been delivered.
  20. Rafterman macrumors 68020

    Apr 23, 2010
    Getting an Apple email with the word "unfortunately" anywhere in it is never good.
  21. pradeepbabloo macrumors member


    Mar 1, 2016
    I cannot track my shipment since morning! Received this error on UPS site.

    >>> UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.
  22. chrono1081 macrumors 604


    Jan 26, 2008
    Isla Nublar
    Ok after about 20 minutes my tracking information returned.
  23. charlituna macrumors G3


    Jun 11, 2008
    Los Angeles, CA
    Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
    --- Post Merged, Sep 21, 2018 ---
    And yet I’ve seen reports from quite a number of folks that their pickup was delayed from 8-10am and they got a ready notice at like noon that they could pick it up in the afternoon. So this big issue sounds like UPS/FedEx F’d some deliveries of store stock and the folks had to wait for the truck to arrive around 10:30 or so and the boxes to be checked in for inventory
  24. chrono1081 macrumors 604


    Jan 26, 2008
    Isla Nublar
    Why even comment if you're just going to **** on people for being excited about a product? I myself need to test several apps for work on the thing, which is why I need my phone today otherwise I have no way of getting it for two weeks which also screws up the exchange of my old phone. It's a huge huge headache if I don't get it today. It's not a "status symbol" its for my job.
  25. recoil80 macrumors 68020

    Jul 16, 2014
    Well good luck everybody. I know how you feel when you desperately want a product at day one and being pushed back is frustrating.

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169 September 21, 2018