Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'

MacRumors

macrumors bot
Original poster
Apr 12, 2001
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8,480



Apple has emailed some customers who had an iPhone XS or iPhone XS Max scheduled for in-store pickup at an Apple Store today. The email says their orders "will not be ready for pickup" during their specified check-in time due to "last minute logistical issues," according to several MacRumors readers.


As a fluid situation, it's unclear how many customers are affected, how long orders may be delayed, or what the logistical issues are. We reached out to Apple for clarification, but didn't receive any new information to share.

It's certainly possible Apple may have enough in-store stock remaining later in the day to fulfill some or all of the delayed pickup orders.

@MacRumors 8am Pickup delayed. 😭 Why @Apple ? pic.twitter.com/EB82B1QsXA - Mateo Lanz (@matgod) September 21, 2018

There is some evidence to support last-minute logistical issues. Yesterday, some customers saw their order status updated to "Shipment to Hold" on Apple.com, while UPS indicated that some orders originally scheduled for Friday, September 21 delivery would be postponed until Monday, September 24.

For the most part, however, it seems iPhone deliveries are on schedule. MacRumors was informed that "Shipment to Hold" statuses were erroneous, while many UPS order delivery estimates have returned to Friday, September 21.

Still, it's possible that some percentage of iPhone XS and iPhone XS Max shipments from China have not arrived to Apple Stores in time for today's launch, but our guess is as good as anyone's at this point. Apple apologizes in its email and says it is "working quickly to resolve the issue."

Apple says it will alert customers via email as soon as their orders are ready for pickup:
Important update to your Apple pickup order

Thank you for your recent order with the Apple Store. We know you're excited to pick up your new product.

Unfortunately, due to some last minute logistical issues, your order will not be ready for pickup during your check-in time.

As soon as your order is ready for pickup, we'll let you know via email.

We apologize for the delay in getting your new product into your hands. We're working quickly to resolve the issue.

Apple
Apple Stores and authorized resellers may still have the iPhone XS, iPhone XS Max, and Apple Watch Series 4 available to purchase in limited quantities for walk-in customers today, as an alternative solution. Online pre-orders can be returned to any Apple Store within 14 days of delivery.

Article Link: Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'
 

camarobh

macrumors 6502
Jul 17, 2007
359
21
San Diego, CA
My 8:30AM pickup was one of the orders delayed, I received the email from Apple at 12:23AM. No update since.

Interestingly, my Apple Watch order shipped, UPS says it will be delivered by “end of day”, but the tracking shows it left China today. Very weird.
 

castanzarules

macrumors member
Sep 19, 2008
43
1
A2
I received the logistical delay email this morning at 0400 for my 1600 pickup. At 1100 I received a notification from the apple store app that my order was ready for pickup during my requested pickup time. We shall see what happens in a few hours...o_O
 
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dmylrea

macrumors 68030
Sep 27, 2005
2,691
3,077
My 8:30AM pickup was one of the orders delayed, I received the email from Apple at 12:23AM. No update since.

Interestingly, my Apple Watch order shipped, UPS says it will be delivered by “end of day”, but the tracking shows it left China today. Very weird.
A China time dated today was probably yesterday, which in China, is today's date since they are a day ahead.
 

jutdon84

macrumors member
Jun 17, 2016
33
15
Ireland
I got a similar email about my Series 4 (Stainless Steel in Gold finish) for my pickup earlier today, so I guess I'll have to wait for my new watch; thankfully, my XS order wasn't delayed.
 

anthonymoody

macrumors 68030
Aug 8, 2002
2,526
595
That stinks. Apple should do something, however small, to make up for this. iTunes credit for a few bux or something.
 
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RebelTrust

macrumors newbie
Apr 9, 2017
12
3
I also got this email at 12:23 AM for an 8:30 AM pickup time. Was told by Apple Support that it is "temporary and should be resolved today." The specialist also said that he is "hearing Monday could be possibly the worst case scenario for pickup." Disappointing to say the least.
 

xtenson

macrumors newbie
Sep 13, 2014
3
0
I ordered three Xs Max. Two are out for delivery and the third is seemingly stuck in Lexington KY after the import scan.





Apple has emailed some customers who had an iPhone XS or iPhone XS Max scheduled for in-store pickup at an Apple Store today. The email says their orders "will not be ready for pickup" during their specified check-in time due to "last minute logistical issues," according to several MacRumors readers.


As a fluid situation, it's unclear how many customers are affected, how long orders may be delayed, or what the logistical issues are. We reached out to Apple for clarification, but didn't receive any new information to share.

It's certainly possible Apple may have enough in-store stock remaining later in the day to fulfill some or all of the delayed pickup orders.


There is some evidence to support last-minute logistical issues. Yesterday, some customers saw their order status updated to "Shipment to Hold" on Apple.com, while UPS indicated that some orders originally scheduled for Friday, September 21 delivery would be postponed until Monday, September 24.

For the most part, however, it seems iPhone deliveries are on schedule. MacRumors was informed that "Shipment to Hold" statuses were erroneous, while many UPS order delivery estimates have returned to Friday, September 21.

Still, it's possible that some percentage of iPhone XS and iPhone XS Max shipments from China have not arrived to Apple Stores in time for today's launch, but our guess is as good as anyone's at this point. Apple apologizes in its email and says it is "working quickly to resolve the issue."

Apple says it will alert customers via email as soon as their orders are ready for pickup:Apple Stores and authorized resellers may still have the iPhone XS, iPhone XS Max, and Apple Watch Series 4 available to purchase in limited quantities for walk-in customers today, as an alternative solution. Online pre-orders can be returned to any Apple Store within 14 days of delivery.

Article Link: Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'
ivery
 

pradeepbabloo

macrumors member
Mar 1, 2016
76
358
I cannot track my shipment since morning! Received this error on UPS site.

>>> UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.
 

charlituna

macrumors G3
Jun 11, 2008
9,612
803
Los Angeles, CA
That stinks. Apple should do something, however small, to make up for this. iTunes credit for a few bux or something.
Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
[doublepost=1537545219][/doublepost]
Getting an Apple email with the word "unfortunately" anywhere in it is never good.
And yet I’ve seen reports from quite a number of folks that their pickup was delayed from 8-10am and they got a ready notice at like noon that they could pick it up in the afternoon. So this big issue sounds like UPS/FedEx F’d some deliveries of store stock and the folks had to wait for the truck to arrive around 10:30 or so and the boxes to be checked in for inventory
 

chrono1081

macrumors 604
Jan 26, 2008
7,432
1,401
Isla Nublar
Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
Why even comment if you're just going to **** on people for being excited about a product? I myself need to test several apps for work on the thing, which is why I need my phone today otherwise I have no way of getting it for two weeks which also screws up the exchange of my old phone. It's a huge huge headache if I don't get it today. It's not a "status symbol" its for my job.