Apple sued over keyboard design

[tubeexperience]

It always hurts to fix known issues - if you work in engineering, design and development you’ll know what I mean - nothing is really a quick change, but an expensive process - sometimes months of work depending on the issue. When you have to meet certain internal deadlines, you have to make tough decisions.

Sometimes people make wrong decisions - sometimes people gamble on the issue not being reported too often for example (eg the iPhone 6 bend gate).

A lot of times, the problems were already fixed in subsequent revisions.

For example, the bending problem was fixed in the iPhone 6S.

So, it's not that Apple doesn't know how to fix the problem.

 

[Ma2k5]

A lot of times, the problems were already fixed in subsequent revisions.

For example, the bending problem was fixed in the iPhone 6S.

So, it's not that Apple doesn't know how to fix the problem.

It’s not that they can’t fix it or know how to fix it - it is how it will affect the release schedule. Fixing it for 6S doesn’t affect the iPhone 6 schedule or cost.

 

[Fishrrman]

My opinion only follows.

I don't think the current keyboard design can be "fixed".
I'd say an entirely new design will be required to "fix the problem".
Or....
I'd recommend they go back to the OLD (2015 and earlier) keyboard design with longer travel, even if it means increasing the "thickness" of the MBPro by one or two millimeters.
Perhaps they could "spruce up" the key caps a little so that they more resemble the "newer" (and bad) design...

 

[maflynn]

I don't think the current keyboard design can be "fixed".

Let me add that I don't think Apple will go "backwards" and go back the scissors based keyboard, that will all but show that the butterfly keyboard is a failure. At most, we'll see apple tout version 3 of the butterfly keyboard, though I suspect they'll make absolutely no mention and may slip in a silent fix, which seems to be what they did with the 2017 model, so they'll refine that a bit further

 

[tubeexperience]

It’s not that they can’t fix it or know how to fix it - it is how it will affect the release schedule. Fixing it for 6S doesn’t affect the iPhone 6 schedule or cost.

It's really screwed up that Apple knowingly sold lemons to the public (using stronger words would probably be against MR's rules), but what I am saying is that Apple should be replacing failed units, free of charge, with units that doesn't have the same design flaws.

 

[Ma2k5]

It's really screwed up that Apple knowingly sold lemons to the public (using stronger words would probably be against MR's rules), but what I am saying is that Apple should be replacing failed units, free of charge, with units that doesn't have the same design flaws.

Sometimes they have done this, other times they have reduced the Costner of the fixing. I agree that they shouldn’t knowingly sell products with issues, but unfortunately pretty much every company does.

 

[geetfun]

It's really screwed up that Apple knowingly sold lemons to the public (using stronger words would probably be against MR's rules), but what I am saying is that Apple should be replacing failed units, free of charge, with units that doesn't have the same design flaws.

Yup. Pretty much why I love(d) Apple's product. After half a dozen MBPs, several Minis, several iMacs, and countless iPhones, one of the things that I love(d) was how well supported their stuff was. My recent experience has left me revisiting the other side (Windows) very, very reluctantly.

(Typing this on a 2016 Dell XPS 13 while my MBP 2017 is in the shops for keyboard issues.)