Apple sued over keyboard design

baypharm

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Original poster
Nov 15, 2007
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Not sure if this placed in the correct forum, excuse me if it is not.

A classaction lawsuit against Apple has been filed in California due to the design of the so called “butterfly” keyboard. I know many members here love the new design while a great number of failures are occurring. Regardless of how you feel about the rule of law or Apple, there is definitely an issue here with design or manufacturing or assembly.


Moderator Note:

See also the news story discussion thread:
Apple Faces Class Action Lawsuit Over 'Defective' Keyboards in Recent MacBook, MacBook Pro Models
 
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Koh Phi Phi

macrumors regular
Nov 15, 2017
161
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As someone who has his MBP 15" TB sitting useless due to a faulty "b" key, and who refuses to pay Apple $700 + taxes to fix it, I completely understand the rage.

It sucks to pay $3,000 for a laptop just to see it last only 15 months.

Sorry Apple, but the buttlefly keyboard (and the TouchBar too) have been a serious let down.
 

ActionableMango

macrumors G3
Sep 21, 2010
9,510
6,750
It sucks to pay $3,000 for a laptop just to see it last only 15 months.
In all seriousness, check your credit card for warranty extension benefit. Most double the mfr warranty (up to one year extra).

I did this for my iPhone when the power button broke around 18-19 months in. Basically I got it repaired at Apple, made claim to the credit card, they wanted a copy of the purchase receipt, the credit card statement, and the repair receipt, and then they cut me a check that covered the repair amount.

Then immediately sell the laptop because it's a flawed design and it's just going to happen again some day.

Visa warranty extension benefit
 

sublunar

macrumors 65816
Jun 23, 2007
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Realistically, though, what's the strike rate against Apple on various classic action suits? Do they actually make things happen?
 

mtneer

macrumors 68030
Sep 15, 2012
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Realistically, though, what's the strike rate against Apple on various classic action suits? Do they actually make things happen?
That's because Apple would never allow this to go up to trial. They will most likely settle with the lawyers getting a million or two (still trivial for Apple) and all the customers in the class getting a $0.99 iTunes credit in addition to losing the right to sue Apple ever again.
 

Closingracer

macrumors 68040
Jul 13, 2010
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Not sure if this placed in the correct forum, excuse me if it is not.

A classaction lawsuit against Apple has been filed in California due to the design of the so called “butterfly” keyboard. I know many members here love the new design while a great number of failures are occurring. Regardless of how you feel about the rule of law or Apple, there is definitely an issue here with design or manufacturing or assembly.
Definitely? Since when? Mine still works which throws a wrench in that theory. Plus the countless others who aren't complaining.
 
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Closingracer

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Jul 13, 2010
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just because it didnt happen to you doesnt mean it would never happen to anyone else :rolleyes:

you the type that would refuse to see the other side til it happened to you as well.
You don't get it do you. You claimed every one has by saying definitely. You have people on a website complaining but how many do you see who says nothing? I doubt we here account for 50% of the people who bought a Macbook Pro in the last 2 years.
 
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KGB7

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You don't get it do you. You claimed every one has by saying definitely. You have people on a website complaining but how many do you see who says nothing? I doubt we here account for 50% of the people who bought a Macbook Pro in the last 2 years.
Average Joe and Jane, do not spent their time on the forums.

The class action lawsuit would not have been filed, if the issue was not widespread.
Aka ..example 1.. $29 battery replacement.
 

Closingracer

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Jul 13, 2010
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Average Joe and Jane, do not spent their time on the forums.

The class action lawsuit would not have been filed, if the issue was not widespread.
Aka ..example 1.. $29 battery replacement.
Yeah and these so called issues still isn't happening to everybody. A class action lawsuit can be 5 people or 2,000.


As I stated don't eat like a pig and yours won't have a problem. And before you go where I think you'll go. It's the same idea of don't use your MacBook in a shower.
 
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537635

macrumors 6502a
Mar 7, 2009
646
561
Slovenia, EU
As I stated don't eat like a pig and yours won't have a problem. And before you go where I think you'll go. It's the same idea of don't use your MacBook in a shower.
Never eat or drink near the laptop. After the last (3rd) topcase replacement I've been using a keyboard cover. Normal humidity, normal temperatures. The 2017 keyboard is still failing (repeating keys). So unfortunately you cannot blame everything on crumbs and Coke.
 

Closingracer

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Jul 13, 2010
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Never eat or drink near the laptop. After the last (3rd) topcase replacement I've been using a keyboard cover. Normal humidity, normal temperatures. The 2017 keyboard is still failing (repeating keys). So unfortunately you cannot blame everything on crumbs and Coke.

Sure? You can easily say that and be eating on it... Either way my 2017 works like a charm and there is mores who has said nothing who also would agree. As I stated before wipe it down and no issues. Not that difficult.
[doublepost=1526214161][/doublepost]
Close to 20 thousand people seem to have issue with Apple's poor design and climbing by the day...
View attachment 761636
It's certainly not the occasional isolated issue some want you to belive...

Q-6

Lol because 20,000 people have those issues? I can sign it and which I have no issues. Not a great way to determine it.
 
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537635

macrumors 6502a
Mar 7, 2009
646
561
Slovenia, EU
There isn't a single mark on the keys. If I would be eating by the computer, spacebar at least would show some "shine". Yet a lot of my words now have double letter "j". Go figure.

IMG_1171.JPG
 
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Queen6

macrumors G3
Sure? You can easily say that and be eating on it... Either way my 2017 works like a charm and there is mores who has said nothing who also would agree. As I stated before wipe it down and no issues. Not that difficult.
[doublepost=1526214161][/doublepost]


Lol because 20,000 people have those issues? I can sign it and which I have no issues. Not a great way to determine it.
Common sense dictates that the new keyboard is less reliable than previous models, just by the sheer number of posts across multiple forums.

You can deny it all you want, however the volume of people speaking out illustrates there is a significant issue, nor will you be so smug if your MBP keyboard fails midstream. What you going to do then? blame it on your eating habits ;)

Q-6
 
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dogslobber

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Oct 19, 2014
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I remember thinking when these butterfly keyboards were being promoted as the bees knees that it sounded like snake oil. How can you mess up a mechanical keyboard? Don't they do any longevity testing in QA? Wasn't a guy give the test of pressing all the keys on the keyboard 1m times each?
 
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Closingracer

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Jul 13, 2010
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Common sense dictates that the new keyboard is less reliable than previous models, just by the sheer number of posts across multiple forums.

You can deny it all you want, however the volume of people speaking out illustrates there is a significant issue, nor will you be so smug if your MBP keyboard fails midstream. What you going to do then? blame it on your eating habits ;)

Q-6
What common sense? It's a fact only complainers complain on a forum or website. The ones who don't aren't saying anything. So can have 20,000 complaining and say 30,000 not complaining. Apple doesn't give out sale numbers but I doubt the 20,000 is accounting for more then 2% to 6% units sold.
 

Closingracer

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Jul 13, 2010
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I remember thinking when these butterfly keyboards were being promoted as the bees knees that it sounded like snake oil. How can you mess up a mechanical keyboard? Don't they do any longevity testing in QA? Wasn't a guy give the test of pressing all the keys on the keyboard 1m times each?
Why would you pay a guy to do that even if you're paying them $2 dollars an hour in China? You can easily get a robotic arm to do it
 
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maerz001

macrumors 65816
Nov 2, 2010
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What common sense? It's a fact only complainers complain on a forum or website. The ones who don't aren't saying anything. So can have 20,000 complaining and say 30,000 not complaining. Apple doesn't give out sale numbers but I doubt the 20,000 is accounting for more then 2% to 6% units sold.
Even 2% would be a pretty high number.
But u can see it from complains here that the new models have way more posts than in the years before.

It wouldn't be that terrible if apple wouldn't glue everything together and ask you $700 when a key is broken.
 
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Closingracer

macrumors 68040
Jul 13, 2010
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Even 2% would be a pretty high number.
But u can see it from complains here that the new models have way more posts than in the years before.

It wouldn't be that terrible if apple wouldn't glue everything together and ask you $700 when a key is broken.
Not really. And I was pulling random numbers out really. Either way it's a small number of people complaining overall
 

Fishrrman

macrumors Core
Feb 20, 2009
19,095
6,541
I expect to see more class action suits like this regarding the keyboard.

Apple will probably try to settle them before they reach the trial phase.
The lawyers will be paid, of course.
The plaintiffs will probably get new Macbook Pros.

The settlement will probably result in a "warranty extension and replacement" program similar to those in RadeonGate and StainGate. That is, owners with failed keyboards will be entitled to repairs until the MBP is (say) 5 years old (from date of purchase).

Whether Apple will be wise enough to drop the butterfly keyboard and "go back" to the older design that actually works and doesn't break... well, that's anyone's guess at this point.
 
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Naimfan

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Yeah and these so called issues still isn't happening to everybody. A class action lawsuit can be 5 people or 2,000.


As I stated don't eat like a pig and yours won't have a problem. And before you go where I think you'll go. It's the same idea of don't use your MacBook in a shower.
Painting with a rather broad brush, and there are too many assumptions there to count . . .

Every single keyboard on every single 2016/2017 model I've had has failed. None of them failed because food/drink/dust got in them. As I noted recently, a 2017 failed after 6 days. I've also noted that Apple techs at different stores have commented that heat is the most likely culprit.
 
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Closingracer

macrumors 68040
Jul 13, 2010
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Painting with a rather broad brush, and there are too many assumptions there to count . . .

Every single keyboard on every single 2016/2017 model I've had has failed. None of them failed because food/drink/dust got in them. As I noted recently, a 2017 failed after 6 days. I've also noted that Apple techs at different stores have commented that heat is the most likely culprit.
Keyword is your laptops keyboard has failed. Yours. Not mine and countless others.
 
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