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Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far

I was impressed and the speed of the reply, but don't bother getting too technical.
 

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thewitt said:
Adding Twitter support is a good thing. Why all the negativity? Just because you don't use Twitter doesn't mean it's not a valuable support media for millions of others.

Personally, I hate phone support. Talking to some pimply-faced kid who is reading a script and ultimately needs to escalate to his manager anyway just wastes my time.
Click to expand...

How do you know it's not the same pimply kid replying via Twitter? Indeed, how do you know it's some pimply kid anyway if your simply phoning?
 
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