Diversity of what?77% of the followers are male? So much for diversity...
Sounds like you missed quite a bit of discussion in relation to this that has happened already.
Seems to be more widespread than that.It's the Apple effect; always late to the party.
Well you didn't give them a tech support question, just a complaint.well they didnt respond to mine from yesterday about the atrocious landscape 3D Touch on the 6s Plus, even gave them a video.
They might be asking questions for their girlfriends/wives.77% of the followers are male? So much for diversity...
They might be asking questions for their girlfriends/wives.
Right, right...not quite what that question was asking.Sex organs.
I'm not really sure how people can see this as a negative? I guess there's always a few?
If by "new" he means embracing a 10 year old platform other companies have been using for 5 plus years then yeah, good work Apple.
Tim Cook is here reading this?Hey Tim Cook,
Here's a thought. How about giving Apple products substantial hardware upgrades. That's a good way to get the MOST of the product.
What does that have to do with this?How about email?
Why didn't Apple email every registered user and let them know they disabled our ethernet cards?
Apple's new support account on Twitter has quickly gained momentum after launching on Thursday morning, surpassing 125,000 followers in just over 24 hours. The account has over 2,750 tweets as of writing, meaning that Apple's support team has responded to nearly 100 customer tweets per hour so far.
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Keyhole, a real-time social media analytics website, provides a closer look at the Apple Support account. The data shows that the account, and related tweets, have already generated over 124 million impressions, with 44.6% of users viewing the tweets from an iPhone. 77% of the account's followers are male.
Apple joins a growing number of companies, ranging from retailers to banks, that provide customer service on Twitter in 140 characters or less. A customer can send a tweet to @AppleSupport, and an Apple Advisor will typically reply with a generic message that requests the user send more details via Direct Message.
The account will respond to customer inquiries every day between 5 a.m. and 8 p.m. Pacific, and it will also share tips, tricks, and tutorials related to Apple products and services. Apple support continues to be available on the web, or by phone, email, or scheduling a Genius Bar appointment.
Article Link: Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far
Support the way Apple has been doing it for years and years...pretty much non-existent for most other companies.Support on Twitter... How very 2011.
@Applesupport - Can you please fix Apple's strategy? #innovateordie