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Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far

from my experiece with the unofficial Twitter UK account staffed by actual apple stuff, it's very useful.
 
UnionVGF said:
I'm not really sure how people can see this as a negative? I guess there's always a few?
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Sadly, more than a few.

I think there are people with sad lives, who actually feel a sense of empowerment bringing down others so that they can feel good about themselves.
 
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If by "new" he means embracing a 10 year old platform other companies have been using for 5 plus years then yeah, good work Apple.
 
kyleh22 said:
If by "new" he means embracing a 10 year old platform other companies have been using for 5 plus years then yeah, good work Apple.
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If I have a business (say.... a catering service) & you have to come in and choose your menu from options I show you, then pay there in person or online- and I decide to start letting people mail in payments later instead- this does NOT mean that "mail" is new. However, it would be correct to say: "to serve you better, we've added a new way for you to pay- by mail".
In this case the "new" refers to the "way to pay my company" NOT the technology behind said method.
Same here... last week you could NOT get Apple support via Twitter; this week you can- so it is a NEW service option.
Make sense??
 
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Hey Tim Cook,

Here's a thought. How about giving Apple products substantial hardware upgrades. That's a good way to get the MOST of the product.
 
How about email?
Why didn't Apple email every registered user and let them know they disabled our ethernet cards?
 
MacRumors said:



Apple's new support account on Twitter has quickly gained momentum after launching on Thursday morning, surpassing 125,000 followers in just over 24 hours. The account has over 2,750 tweets as of writing, meaning that Apple's support team has responded to nearly 100 customer tweets per hour so far.

Apple-support-trimmed-800x169.jpg

Keyhole, a real-time social media analytics website, provides a closer look at the Apple Support account. The data shows that the account, and related tweets, have already generated over 124 million impressions, with 44.6% of users viewing the tweets from an iPhone. 77% of the account's followers are male.

Apple joins a growing number of companies, ranging from retailers to banks, that provide customer service on Twitter in 140 characters or less. A customer can send a tweet to @AppleSupport, and an Apple Advisor will typically reply with a generic message that requests the user send more details via Direct Message.
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The account will respond to customer inquiries every day between 5 a.m. and 8 p.m. Pacific, and it will also share tips, tricks, and tutorials related to Apple products and services. Apple support continues to be available on the web, or by phone, email, or scheduling a Genius Bar appointment.

Article Link: Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far
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"It is a tale
Told by an idiot, full of sound and fury,
Signifying nothing."

That old Willy S never goes out of style.
 
The comments on this thread are mind blowing. I don't understand how anyone can view this as a negative. Apple is just trying to cater to a section of their customer base that would rather use social media for support purposes.
 
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Go Apple !!..

Time to get more support and up it to 200 tweets per hour.

Most companies would go for social notworks these days. Its tough to find one that doesn't at least is on Facebook or Twitter. so good thing Apple is is offering support on these too
 
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