Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
The iPhone 4 works marvelously well. It is the most reliable iPhone I have ever owned, and the previous versions set a high standard to match. I am perfectly able to duplicate the issue (in my office, where the signal is poor) but as far as I can tell it has only resulted in one dropped call (while the 3GS dropped more due to holding a less reliable poor signal).

So if Apple truly had released a horrible product I could agree with you. Instead I'm simply left suspecting that you don't own the thing and are simply content to tell other people how the device works anyway.

Completely incorrect, I have always been an Apple customer. I just recently bought an i7 iMac and own a Macbook pro, an iPod touch and an iPhone 3G. I waited in line for the iPhone 4, and I absolutely love the thing to bits. It's the fastest, most awesome phone I've ever owned. But what annoys me is that you have to agree that this is the most serious problem relating to signal attenuation ever been seen. I mean yes, it has been blown out of proportion by the media but when you get down and actually test it out in different signal strength areas, you definitely notice it pretty severely.

But what annoys me the most, is Apple's "couldn't give a s***, let's point out other people's similar mistakes." Apple has never been like this before. Jobs may have saved the company but he's also going to ruin it with this attitude. Wozniak would have recalled the phones.
 
Apple is doing what they need to do to defend themselves against the smear job put out by the haters in the media and tech sites aligned against them.

LOL. Grow up. You sound paranoid: Everyone is out to get Apple.

The Antenna issue is real. It was bought about because enough people were having issues not due to some kind of grand conspiracy.
 
Are we still debating this? No one is forcing you to keep/buy an iPhone. I've had one dropped call since I got it almost a month ago. It was while driving. It's hard to argue with #'s of complaints and returns. It's not difficult. You either like the phone or you don't. You get one or you don't. Name the last non-iPhone cell phone you've had that you've complained about dropped calls and they gave you something to help reduce the problem. I bet most people complaining would use a case anyways.
 
Apple is doing what they need to do to defend themselves against the smear job put out by the haters in the media and tech sites aligned against them.

Exactly. Nokia should have kept their mouths shut instead of calling out Apple last week. Now Apple is simply responding back to them in kind. Nokia said they didn't have the issue with any of their phones, but obviously that is not true.

As for those here that still complaining about the iPhone 4, you can always return your iPhone for a full refund as Apple has stated on several occasions...
 
I love the way that every time Apple show an image or video of one of their employees "holding" another phone to demonstrate this signal attenuation, they always appear to be literally crushing the phone in their hand. Whereas, with the i4, you just sit it comfortably in the pocket of your palm.

Apple has become the new Microsoft. They have lost that connection they had with their customers where they would strive to please. Now they just sit back like the rest and go "well you bought it, it's your problem."

"If you don't want an iPhone 4 don't buy it. If you bought one and you don't like it, bring it back."
 
Completely incorrect, I have always been an Apple customer. I just recently bought an i7 iMac and own a Macbook pro, an iPod touch and an iPhone 3G. I waited in line for the iPhone 4, and I absolutely love the thing to bits. It's the fastest, most awesome phone I've ever owned. But what annoys me is that you have to agree that this is the most serious problem relating to signal attenuation ever been seen. I mean yes, it has been blown out of proportion by the media but when you get down and actually test it out in different signal strength areas, you definitely notice it pretty severely.

But what annoys me the most, is Apple's "couldn't give a s***, let's point out other people's similar mistakes." Apple has never been like this before. Jobs may have saved the company but he's also going to ruin it with this attitude. Wozniak would have recalled the phones.
I'm quite familiar with the circumstance. Placing the antenna on the outside of the unit has changed the way attenuation of the phone's signal manifests. Apple probably failed to predict the way in which this was received. I agree completely with Gruber on this one, though: it is a two steps forward, one step back sort of thing. I have lost a call that I probably wouldn't have lost due to this issue, but at the same time, I have kept far more calls than I would have, in those poor signal areas, had I been using my 3GS. It is a tradeoff (a word Jobs was probably concerned to use) but one I feel is acceptable. That said, discussion of the issue is fine—it really is there—but discussion blowing it clear out of proportion is just mind numbing.

Now, on to your second line, you clearly don't understand PR and how a company Apple's size has to react with the media. They've certainly misstepped at times, but as they have chosen not to do a recall (reasonable, I feel, and it seems their customers are voting with their dollars that they agree) they have to back their decision to support the phone as is. Competitors have gone out of their way to target this issue and Apple has to respond. And it is fair, too. If Nokia is going to come out and say they don't have issues like this they should be prepared to have their products tested and the same goes for other companies. Apple's on the defense here and it has nothing to do with them not giving a ****.

"Jobs is going to ruin the company with this attitude," is hyperbole.

The Woz, as much as I love the guy, absolutely would not be capable of running a company like Apple (or one even remotely near as successful)—or how to resolve a PR issue. He's an engineer through and through. Not a businessman or any sort of social wizard.

LOL. Grow up. You sound paranoid: Everyone is out to get Apple.
Actually, the media does target Apple disproportionately, but it is not because they are haters. Apple is a large, successful company which people have passionate opinions about and that generates interest, page views, ratings, advertising revenue. So actually, that was right in one sense, wrong in another.

And there's something entertaining about the line, "LOL. Grow up."
 
Tiresome

I hate to add to this whole tiresome "debate" but it does amuse me how a video of an iPhone 4 losing signal is proof *positive* of a design flaw whereas a similar video of a different smartphone is no proof at all!

I have an iPhone 4, its the best phone I have ever had and by a mile! I'm happy with it and frankly I'm pretty much sick and tired of folks telling me I'm mad or stupid for saying so!

Keith
 
As for people being surprised at Apple's childishness, have you forgotten about the douchetastic "I'm a Mac campaign".

That campaign was saying "Look what we can do that you can't."

That is proper advertising and the way it should be done.

This campaign says "Look, you're just as bad as we are."

I'm a Mac raised the bar, this thing just pulls the bar down.
 
I'm a Mac raised the bar, this thing just pulls the bar down.
No, it raises the bar, because the bar was about as far down as it can get due to media attention and representation. Apple's decision, speaking from an advertising perspective, to demonstrate to people the attenuation issues present in all phones, seeks to strike out the negative that our mothers have been hearing about while the rest of the phone continues to shine for itself. Besides, what would the alternative be? Pretending the attenuation doesn't exist? What would be a representation of holding to the highest standard? Saying they're the best in this regard? That would be a lie. And they couldn't ignore the issue.
 
The antenna issue is real. It is more pronounced on the iPhone 4 than other smartphones because it is directly exposed to touch.

That said, Apple is defending the notion that this problem does in fact affect nearly all phones to some degree. They show evidence and catalog it very clearly. What's wrong with that?

What upsets me more is the backlash from those companies denying the issue altogether - denying an issue that these videos and others clearly show. Shouldn't this denial be more worrisome?
 
What upsets me more is the backlash from those companies denying the issue altogether - denying an issue that these videos and others clearly show. Shouldn't this denial be more worrisome?

Well said! A lot of the "haters" claim that Apple is in denial here but they are the only phone maker to admit to this problem!

The really funny part is that most of these phones tell you in black and white and in their manuals not to touch the phone in certain places and yet they still claim that is not the case! I don't know, maybe they don't read their own manuals? ;-)
 
Apple should spend the money spent on pointing fingers at others and no a bumper is not a fix. It only happens to 1% of the users? Greeeeat. That's 1% more than it should. So get to work and stop trying to look at others failures that are similar to yours.
What's apple trying to say? That they are failing At fixing something just better?
 
I hate to add to this whole tiresome "debate" but it does amuse me how a video of an iPhone 4 losing signal is proof *positive* of a design flaw whereas a similar video of a different smartphone is no proof at all!

I have an iPhone 4, its the best phone I have ever had and by a mile! I'm happy with it and frankly I'm pretty much sick and tired of folks telling me I'm mad or stupid for saying so!

Keith

Yes there does seem to be a double standard when it comes to online video credibility.
 
Apple should spend the money spent on pointing fingers at others and no a bumper is not a fix. It only happens to 1% of the users? Greeeeat. That's 1% more than it should. So get to work and stop trying to look at others failures that are similar to yours.
What's apple trying to say? That they are failing At fixing something just better?

Nope, they're saying that nearly every phone has the same problem because nobody has been able to figure out a way around physics, so even though barely anybody is calling in to complain or return a phone we are going to give you something for free and other companies won't even though their manuals tell you the same thing we are telling you.
 
Really classy apple. Try to cover up your mistake by confusing users and trying to insult competitors you didn't think you even had to worry about.

Apple continues to disappoint in surprising ways. What happened to the focus on building great products?
 
Well, if they treat their customers this way then what do they expect?

Imagine an icecream stand, selling icecream cones "revolutionarily" cylindrical in shape and everyone's icecream fell out the bottom. Then, they remedy this by going "ok, we'll give you all a small piece of paper to glue to the bottom that will sort of fix the problem."

I know. Damn you, Apple, for giving me a better phone than my 3G!! Damn you!!!
 
What I find interesting is Apple gave a press conference which involved a largely scientific analysis and presentation, wherein they showed:

- The antenna issue impacts 0.55% of users to the degree they expressed concerns.

- The call loss issue is 1/100 or less, worse for the new 4 model than the prior 3GS model.

- The attenuation issue is user impacted and minor behavioral issues can abate it almost entirely.

- Case use was far higher on 3GS vs 4 which accounts for nearly 100% of the experienced issues, thus Apple offered free cases to 4 users who did not buy a case due to supply chain and availability issues.

- The new antenna system is more sensitive, effective and has better actual reception than either the prior model or most other competitors.

- The issue is largely in areas of poor reception to begin with. One factor in this is USA cell cites are less densely distributed than EU sites and the limits of GSM are more revealed here. We have more geographic area to cover so carriers have opted to solve the issue with near minimum density cell site distribution.

All of these factual, supported, known things are widely disregarded in headline style media reports that regurgitate the now disproven claim that Apple iPhone 4 has "an antenna problem", "reception issues", or "a dropped call problem". While there are limited and anecdotal examples of it, largely reproducable from known conditions, there is no there there on an overall and general basis.

Rocketman

Proposed next gen features in all iOS devices:
Mobile hotsopt (tethering)
VoIP
Bluetooth keyboard/track ball/trackpad compatible
Dock to full USB access.
 
The antenna issue is real. It is more pronounced on the iPhone 4 than other smartphones because it is directly exposed to touch.

That said, Apple is defending the notion that this problem does in fact affect nearly all phones to some degree. They show evidence and catalog it very clearly. What's wrong with that?

What upsets me more is the backlash from those companies denying the issue altogether - denying an issue that these videos and others clearly show. Shouldn't this denial be more worrisome?

Exactly, plus, like Anandtech showed (the only technical site that tried to gather technical information on the problem), the iPhone do suffer of a higher attenuation of signal when touched, but at the same seems to have better reception at lower signal levels this is why the amount of drop calls is less than 1% over the level of the 3GS.

So if your in an average-low signal area, and touch the "mean" spot tightly you will still be able to maintain communications, the fact that some people seem to believe that you could be in a full signal area and drop a call simply because you touched your phone is at best lack of knowledge, at worst (like in a lot if not the majority of tech websites) cash trolling (Leprechaun-ing?!).

A nice follow up from Anandtech (or any other site) would be to calculate/show real-life implications, like the distance from the antenna that the problems cost you.
 
Really classy apple. Try to cover up your mistake by confusing users and trying to insult competitors you didn't think you even had to worry about.

Apple continues to disappoint in surprising ways. What happened to the focus on building great products?

If users are confused that is their own fault not Apples. A part of that confusion is that this is some kind of design "mistake" on Apples part, its not, it was a design choice! It was a trade off of battery life, form factor and signal strength. I can only say that for me the phone is as perfect as it could be given obvious limitations, battery life isn't limitless and all cell phone suffer with signal issues of some kind.

I trust Apple, they are smarter than your average blogger and for sure smarter than your average forum poster! More power to them I say! :)
 
- The call loss issue is 1/100 or less, worse for the new 4 model than the prior 3GS model.

This is key. If the iPhone 4 isn't dropping calls any more often than the 3GS, then there is no real issue at all. Either almost no one is dropping additional calls because of the antenna, or if the issue is more widespread, it is made up for by antenna performance improvements elsewhere. The net result? Same performance as 3GS which no one complained about.

You can either accept that or accuse AT&T and Apple of faking that 1/100 number, in which case your argument is standing in the tinfoil hat section.
 
LOL. Grow up. You sound paranoid: Everyone is out to get Apple.

The Antenna issue is real. It was bought about because enough people were having issues not due to some kind of grand conspiracy.

What, the only person talking about a "conspiracy" here is you!

The number of people having this issues was and is tiny BUT they were making a LOT of noise about it. Apple had to *defend* themselves and they did a good job! It didn't shut up the "haters" because what they want is for Apple to say "Yep the bloggers and forum posters where right and we were wrong!"

Apple addressed the issue with a smart mix of PR and facts!
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.