A Complete Mess
I've been an early days adopter of all things Apple since 1987. This is the first real issue I've had - even MobileMe worked out just great for me.
So it appears, I subscribe, I can't turn it on.
Quick email to tech support - it's not available in your country, against the explicit press release telling me that it is.
I'm told that I'm to get a refund, however it's now working on my iMac iTunes installation. Won't work however on my iPad as I'm told that I'm not subscribed.
There's no option to cancel or unsubscribe on the iTunes which is (slowly) uploading the few thousand tracks that weren't matched.
So completely confused and utterly let down by the service.
This is Apple's biggest embarrassment in a very long time.
Disheartened, apparently out of pocket and completely stuck without further information or instruction.
EDIT:
Had a brain wave. Turned iTunes match off on my desktop iTunes. Then resubscribed from the iTunes store. Worked perfectly first time (although I've currently paid for the service twice). Now having my library re-scanned. Went to iPad, turned on iTunes match (settings > music > iTunes Match (top option). And asked for my password. Again, worked first time.
Hopefully this advice will help others as Apple seemed completely unable to help.
I've been an early days adopter of all things Apple since 1987. This is the first real issue I've had - even MobileMe worked out just great for me.
So it appears, I subscribe, I can't turn it on.
Quick email to tech support - it's not available in your country, against the explicit press release telling me that it is.
I'm told that I'm to get a refund, however it's now working on my iMac iTunes installation. Won't work however on my iPad as I'm told that I'm not subscribed.
There's no option to cancel or unsubscribe on the iTunes which is (slowly) uploading the few thousand tracks that weren't matched.
So completely confused and utterly let down by the service.
This is Apple's biggest embarrassment in a very long time.
Disheartened, apparently out of pocket and completely stuck without further information or instruction.
EDIT:
Had a brain wave. Turned iTunes match off on my desktop iTunes. Then resubscribed from the iTunes store. Worked perfectly first time (although I've currently paid for the service twice). Now having my library re-scanned. Went to iPad, turned on iTunes match (settings > music > iTunes Match (top option). And asked for my password. Again, worked first time.
Hopefully this advice will help others as Apple seemed completely unable to help.
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