From PC World:
Apple clobbers Windows PC makers in customer service survey
Apple Inc. beat rival computer makers such as Hewlett-Packard Co. and Dell Inc. by wide margins in a recent customer satisfaction survey, an analyst said today.
Of the five computer manufacturers that made it into Forrester Research Inc.'s Customer Experience Index top 114 firms, Apple scored 80%, enough for a label of "good" and 23rd place.
Gateway, HP and Compaq, meanwhile, scored 66%, 64% and 63%, respectively, taking places 64, 72 and 78. Only Gateway did well enough to sneak into the "okay" category; HP and Compaq dropped into the "poor" pigeonhole.
Dell was the lowest-scoring computer maker in the index, getting just 58% -- "poor" by Forrester's standards -- and holding down 93rd place.
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Really? A bottom of the line graphics card? Why does Dell & Alienware offer the same "old, outdated card". LOL. Still no comment though about the problems that Vista had with Nvidia cards when they it was launched. Huh.
What do you know about how and why people buy things? LOL. You're not very smart if you think that looks don't matter. There is a difference between a BMW and a Honda. There is a difference between a Corvette and a Ferrari. Just because they go as fast doesn't mean they're just as good. There's a difference between an ugly girl and a pretty girl. Who do you think the guys will ask out more? There is a difference between a Picasso and something you drew. You know nothing if you think that design doesn't have an impression on this world.
BTW, you want to know what build quality is:
http://www.engadget.com/2007/02/26/macbook-pro-takes-bullet-like-a-champ/
That's the picture of a MBP taking a bullet and still working. That is build quality.
Unlike you I back up what I say. End of lesson.