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Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
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Apple released iOS 10.2.1 in January 2017, so those claiming “Apple has been doing this (slowdown) for years” are simply conspiracy theorists... do your homework!
http://iphone.appleinsider.com/arti...finished-ios-1021-update-bringing-minor-fixes
http://iphone.appleinsider.com/arti...finished-ios-1021-update-bringing-minor-fixes
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But why does the phone have to die? Why doesn't the battery life just diminish over time as all batteries do?
There is more going on here than just the black and white stroke you painted in your statement. What is wrong with Apple's battery and chipset technology that it shuts down the phone? Why doesn't it just continue to work as normal with just a degradation in battery life? That is how most electronics work......
You are correct .
On the Flip side, a manfactuter has no right to affect the performance of your device without informing you.
Related to this thread , is apple being asked to repair something?
Well, the Apple battery ‘offer’ is only valid for one year, and I presume as they haven’t said it’s srill dependant on Apples diagnostics confirming your battery needs replacing. So it won’t kill this part of their business off.
I am an Apple fan but you need be sensible and fair. We are not saying that, do you know how difficult it is to replace a battery? I was under warranty and had only few days left, I booked with the genius and she dismissed it, so I saw someone else - same day and they replaced it. I don’t trust them anymore.
I understand what you’re saying but in the real world they don’t practise that. Apple only see us as £££.
I am glad this happened, now I am sure Apple will be better in 2018.
Degrade over time yes, but my wife’s iPhone 6S had its battery replaced due to the recall last year about certain batteries that were bad. Her iphone was on the list after checking the serial number. Recently, Apple said the battery will degrade and the acceptable percentage is 80%.
I just downloaded coconut battery app to check the battery. Again, not even a year on a new battery that was replaced and the app reads the condition of the battery as 82%. ????? What am I suppose to think?
Batteries degrade, but that much in less then a year?
I own an iPhone 6 and my wife and 3 kids own iPhone 6's, total of 4 of them. Varying usage patterns, some are on them constantly, some use them quite averagely. All purchased on day of release, September 19, 2014. All always running the newest version of iOS when our phones prompted us to update.
None of our 4 iPhone 6's displayed any crappy performance, all could make it through the day on a single charge, none of my kids complained. Personally, I never had any issues at all, I just went to China and Hong Kong for two weeks and the iPhone 6 performed as it did on the day I bought it.
Now we've all got iPhone X's and those are blazingly fast. But it doesn't mean our iPhone 6's were slow or throttled. It just means the new X is blazingly fast.
RIDICULOUS! It's about disclosure. Everyone knows that by upgrading to a new OS that you may expect performance issues but that's not what is happening here. They used these updates to slow down the phones without disclosing such to their clients therefore not allowing them the opportunity to properly assess whether they wanted to update or not. BIG difference. If Apple is allowed to do this and THEN give you the wonderful opportunity to spend ANOTHER $29 dollars with them how will this affect all the other smart devices moving forward. This is precedent-setting. What if your tv manufacturer or your thermostat manufacturer were allowed to mess with performance without telling you - we'd constantly be upgrading our hardware unnecessarily because of these tactics. DIRTY!
I have no idea, I am no battery expert. But I would imagine if you continue to see issue after issue with a product, you stop buying it. Only you can make that decision.
Apple this afternoon addressed customer concerns about an ongoing controversy over power management features in older iPhones, pledging to introduce more detailed information about battery health and reducing the price of battery replacements for all of 2018.
In a letter explaining its policies, Apple apologizes for the misinformation that's been spread and says that it would never "intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."
At issue is a power management feature that was initially introduced in iOS 10.2.1 in the iPhone 6 and the iPhone 6s, which was implemented to prevent unexpected shutdowns due to high power draw peaks. Apple's lack of clarity about the feature has led to a number of lawsuits being filed in recent days claiming that Apple is purposefully slowing down older iPhones.
Apple explains the situation and the aging of batteries both in the letter and in a new support document.These power management features are implemented in the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, and iPhone 7 Plus, and will be added to future iPhones as required. They kick in when the battery begins to degrade and can be fixed with a new battery.
Apple says it began to receive feedback this fall from customers who were seeing slower speeds, which it initially thought might be due to software updates and minor bugs in iOS 11, but it now believes the continued chemical aging of the batteries in older devices is at fault.
To allay customer concerns and address recent customer feedback, Apple says it will implement several changes.
- The price for out-of-warranty iPhone battery replacements is being dropped from $79 to $29, starting in late January and lasting through December 2018. Apple plans to provide more information on the price drop in the near future, but it will apply to anyone with an iPhone 6 or later whose battery needs to be replaced.
- In early 2018, an iOS update will introduce new features to give users more visibility into the health of their iPhone's battery, so they can clearly see whether the state of the battery is affecting performance.
Apple says its team is also always working on ways to make the user experience better, including how performance is managed to avoid unexpected shutdowns as batteries age.
Article Link: Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
So I see it includes iPhone 6 and newer but does not list the SE. My phone is throttled and they won’t replace battery for $29??
Seriously considering dumping iPhone for a Pixel.
Well the bolded is up for debate. Did apple have a legal right to do this coupled with even though they may have a legal right was it morally right. Two separate questions. One it will take a court of law to decide, the second is up for debate ad-nauseum.
What is being repaired, sounds like an unofficial recall of maybe a batch of bad batteries, such as on the 6s.
Bingo. By throttling performance, they masked the root cause. If they had just let the phone die, then an analysis of the phone could be performed and determine that the battery was at fault. By throttling performance, people would probably conclude that the phone was at the end of its best time and time to replace it.
I agree with your point about transparency and actually fixing the phones with issues that came into the store.
The fact that current battery technology deteriorates rapidly, combined with the fact that apple uses aggressively small batteries in sealed devices and is pushing the market to more expensive devices is very much an admission (indirect or otherwise) of planned obsolescence.
The issue is not with the software implemented, but with the lack of communication from Apple during the implementation. The main focus of the class action lawsuit will most likely be on the consumers who purchased a new iPhone since the release off 10.2.1. Many of which may have purchased a new iPhone because they thought the slowness was because their phone was simply too old when in fact all they had to do was purchase a 79$ battery(now only 29$). Spending 79$ vs 800-1000$ is what the class action lawsuit is all about.
Comparison fail. iPhone 7 and 7+ which are also affected by this were the latest iPhones in the market up until a few months ago.
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You're completely ignoring the fact that Apple is throttling devices well above the 80% threshold that they consider the battery to be "Healthy". If the battery is "Healthy" and they won't replace it, why does it need throttling? Why does it need to be throttled when it's plugged in?
Apple was perfectly happy not telling people why their devices had gotten slow, even reporting the battery as "Healthy" and removing user access to battery info -- not that anyone would have suspected the battery making it slow, even the Apple techs. That way people just buy a new one.
Nobody is asking them to "magically" make batteries that don't degrade -- this is a straw man.
The only "slop" here in the forums is people who conveniently leave out and ignore the most important details of the issue to defend Apple.
I am no expert, but I think this is pretty typical with electronics. If the battery is shot, the components shut down. Apple or anyone (right now) can't magically fix this. It is an inherent issue with batteries that I actually see as a major disappointment in progress over the last 10 years. In Apple's eyes, they tried to remedy the issue by keeping your phone powered on, just at less power, so that you don't miss an important or potentially life saving phone call. I think that was the right call, but they should have been transparent about it. Looking at the response of people on these forums though, they should have just let the phones die as batteries do and move on. They didn't need to do any of this.
A smokescreen while circling wagons. Typical Apple diehards will sink to lows.