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Apple to Offer Free Cases for iPhone 4 Customers

Its not a rant - its a whine.


"Apple could have said it was issuing free bumper cases and then was headed back into the engineering labs to come up with a hardware fix...

That would have restored my faith in Apple"

Its OBVIOUS that they are doing their best to fix the problem.
You would have to be an idiot to think they weren't.

But lets look at the facts of the matter.

The plants are rolling at 1 million units a month - there would have to be a fatal flaw to stop the presses and go back to the drawing board for maybe 6 months to redesign, retest, resubmit.

Its not a fatal flaw - its a glitch that is cured with holding it differently or
using a free case

If that isn't good enough - get a full refund.

If THAT isn't good enough - then there really is no pleasing you.
A world of Android will probably suit you better.
 
Journojulz said:
Its not a rant - its a whine.


"Apple could have said it was issuing free bumper cases and then was headed back into the engineering labs to come up with a hardware fix...

That would have restored my faith in Apple"

Its OBVIOUS that they are doing their best to fix the problem.
You would have to be an idiot to think they weren't.

But lets look at the facts of the matter.

The plants are rolling at 1 million units a month - there would have to be a fatal flaw to stop the presses and go back to the drawing board for maybe 6 months to redesign, retest, resubmit.

Its not a fatal flaw - its a glitch that is cured with holding it differently or
using a free case

If that isn't good enough - get a full refund.

If THAT isn't good enough - then there really is no pleasing you.
A world of Android will probably suit you better.
Click to expand...

What about the proximity sensor issue - that worries me ALOT more then the antenna which has a workaround. Does it mean that that the IP4 is unusable until iOS 4.1 comes out?
 
PerfSeeker said:
What about the proximity sensor issue
Click to expand...

That is a minor software issue that will be sorted as soon as they have worked out how to sort it.

It will be forgotten soon after - like the 3.1 coma issue

If apple haven't earned enough faith by now to trust they are doing their best - time to try another phone company.
 
Frankly after putting in my order yesterday I'm getting VERY edgy reading the Apple iPhone board and seeing more youtube videos of the antenna-gate and Proximity sensor problem. Now I'm stuck with AT&T unless I'm willing to pay the $325 early termination fee. Why couldn't I have trusted my better instinct and wait another 3-4 weeks to see if there are mass returns of IP4? :confused::confused::(:(:(
 
Its a great phone. The signal is better than the 3gs and the free bumper will cure the minor issue of blocking the bottom corner of the phone.

If you don't like it, you have a cooling off period with your carrier - or you could always get another phone in the interim
 
Journojulz said:
Its not a rant - its a whine.


"Apple could have said it was issuing free bumper cases and then was headed back into the engineering labs to come up with a hardware fix...

That would have restored my faith in Apple"

Its OBVIOUS that they are doing their best to fix the problem.
You would have to be an idiot to think they weren't.

But lets look at the facts of the matter.

The plants are rolling at 1 million units a month - there would have to be a fatal flaw to stop the presses and go back to the drawing board for maybe 6 months to redesign, retest, resubmit.

Its not a fatal flaw - its a glitch that is cured with holding it differently or
using a free case

If that isn't good enough - get a full refund.

If THAT isn't good enough - then there really is no pleasing you.
A world of Android will probably suit you better.
Click to expand...

It's not an issue with good enough for me. It's whether the broken iPhone is good enough for apple, and what this is doing to perceptions and to the brand. And apple stubbornly refusing to give a straight answer as to whether they are going to fix the problem is definitely not helping their reputation.
 
TuffLuffJimmy said:
It's like I said all along. A bunch of morons listening to unreliable news organizations.

You can tell Steve's really ticked off now that he realizes a large portion of his users are complete idiots.
Click to expand...


Oh, THAT'S why he treats them like idiots.
 
cmaier said:
It's whether the broken iPhone is good enough for apple, and what this is doing to perceptions and to the brand.
Click to expand...

They aren't perfect

But they are still trying harder than the rest to make better gadgets smaller with better reception in all areas


And apple stubbornly refusing to give a straight answer as to whether they are going to fix the problem is definitely not helping their reputation.
Click to expand...

They have told us what they know.
Its a problem - they are working on it and they don't think its serious enough to scrap the design.

Current design issues can be cured with a free bumper

Failing that there is a full refund.

If neither of those make you happy - then maybe you are not suited to be an
apple customer.
 
Every single iphone 4 I've seen experiences the drop bars when touching that spot.

People who say they dont notice it, are either using a case, or are near a VERY STRONG signal.

I'd love to have 500 people show up with their phones in an area that does 'drop calls' and have every single person show their bars drop to 0, and video tape the whole thing and put it on youtube.

Its not .5%, it's 100%.

But they are giving us a case, or a refund. So its your fault if you keep it. There's no law that apple's products have to be great. They can be junk, just dont buy it, or return it. Check with consumer reports,they say dont buy it, so just listen to them.

And every single person knows, if they bought apps, they would only work on this phone. Hell, most apps wont even run on OS 4, so apple itself can nuke your apps and the devs dont have to update it.
 
Full of Win said:
PURE TRIPE.

July 16th 2010 in years to come will be seen as the turning point, where Android became the winner anD iOS the loser.
Click to expand...

LOL. Android still pales in comparison to iOS 4. I use both everyday, and I will be incredibly shocked if this statement turns out to be true.
 
Also, what's up with the "you can order your case next week"?

It's gonna be a 2-12 week exercise to get a case too?
The case is just plastic, how hard can it be? They can't even take 'pre-orders' for cases? I'll be without a case for weeks now and it will get scratched up.

I wish apple would get on the ball.

cant wait to hear how people were up at 3 AM trying to order their case, and apple.com crashed, yada, yada yada. Just like pre-release hysteria all over again.
 
Reef555 said:
Also, what's up with the "you can order your case next week"?

It's gonna be a 2-12 week exercise to get a case too?
The case is just plastic, how hard can it be? They can't even take 'pre-orders' for cases? I'll be without a case for weeks now and it will get scratched up.

I wish apple would get on the ball.

cant wait to hear how people were up at 3 AM trying to order their case, and apple.com crashed, yada, yada yada. Just like pre-release hysteria all over again.
Click to expand...

If you are worried about getting your phone scratched up go out and by a freaking case. You can't be that illogical.

Apple probably planned to sell hundreds of thousands of their own cases, not millions. So getting potentially 2+ million cases from their sources and from other vendors is simply going to take some work.

If you can't wait, like I said, go out and buy a case at the store now.

There are freaking 99 cent cases you can get from China that people have used and say work well.
 
Journojulz said:
Like who?

Name me one comms company that is doing as much to move mobile phone design forward.

Yes the phone has a weak spot - but the rest of it is a massive success.
Click to expand...

Ford - "The Pinto was a massive success except for when the gas tank blew up" :D
 
Journojulz said:
Yes the phone has a weak spot - but the rest of it is a massive success.
Click to expand...

I've been agreeing with most of your points but, playing devil's advocate, and this is a question I've been pondering myself recently, Does this one hmmm compromise (be it an intentional design flaw or not) render the other benefits worthless (it's harsh I know).

The argument that we've heard, if so then return it, is understandable but lets try to have an honest constructive debate about this, even if we don't all agree in the end.
 
Nieval said:
I've been agreeing with most of your points but, playing devil's advocate, and this is a question I've been pondering myself recently, Does this one hmmm compromise (be it an intentional design flaw or not) render the other benefits worthless (it's harsh I know).

The argument that we've heard, if so then return it, is understandable but lets try to have an honest constructive debate about this, even if we don't all agree in the end.
Click to expand...

If this was a FaceTime bug or some tethering issue, I'd say not a showstopper. But inability to do the primary function of a PHONE? Dealbreaker.
 
Nieval said:
I've been agreeing with most of your points but, playing devil's advocate, and this is a question I've been pondering myself recently, Does this one hmmm compromise (be it an intentional design flaw or not) render the other benefits worthless (it's harsh I know).
Click to expand...

A FINE question.

It's a personal choice.

To me, sitting here replying on a slim and sexy piece if tech - I say yes.

Got a 3G leather flip case for a fiver that contains my:
Phone
Wallet
Camera
Hd video camera
Palmtop computer
iPod

It's a great design - and it does video conferencing and editing with ease.

It has an antenna weakness - but stack it next to the competition....
Who will be on top in a years time?
Who is closest to the summit?

Better to try and stumble than just be a copycat "me too" corporation.
 
PerfSeeker said:
If this was a FaceTime bug or some tethering issue, I'd say not a showstopper. But inability to do the primary function of a PHONE? Dealbreaker.
Click to expand...

That's the most valid point in the against argument, but then someone would argue that their "phone" is functioning great.
To that I think that we all know that the variables involved are numerous, but regardless of why it's working the fundamental defect exists in each and every phone and certain compensation in specific areas isn't a justification for the oversight.
 
Nieval said:
That's the most valid point in the against argument, but then someone would argue that their "phone" is functioning great.
To that I think that we all know that the variables involved are numerous, but regardless of why it's working the fundamental defect exists in each and every phone and certain compensation in specific areas isn't a justification for the oversight.
Click to expand...

The point is it is a design flaw that exists in every IP4 and people are experiencing failure to various degrees. Do you think any of our most rabid fanboy-types will admit they have dropping bars?
 
PerfSeeker said:
The point is it is a design flaw that exists in every IP4 and people are experiencing failure to various degrees. Do you think any of our most rabid fanboy-types will admit they have dropping bars?
Click to expand...

Thats a good point and one that makes me worry because the low figures that Apple based its defense on, is in part due to loyal customers who can give Apple products more patience than others.

One person replied to this by quoting Steve Jobs in that Apples past behavior should allow you to give them the benefit of doubt. The question is will they take advantage of that patience or eventually come good?
 
Nieval said:
the fundamental defect exists in each and every phone and certain compensation in specific areas isn't a justification for the oversight.
Click to expand...

No, it's not justification - it's compensation.

How do you justify an oversight anyway?

"Sorry - I've been rather busy trying to outdesign the benchmark smartphone with better display, camera, hd video, video conferencing and fit it in a smaller size and massively increase the battery life"?

Nieval said:
Thats a good point and one that makes me worry because the low figures that Apple based its defense on, is in part due to loyal customers who can give Apple products more patience than others. One person replied to this by quoting Steve Jobs in that Apples past behavior should allow you to give them the benefit of doubt. The question is will they take advantage of that patience or eventually come good?
Click to expand...

Thanks - hit the nail on the head of the fanboy.

I give apple the benefit of the doubt because they haven't let me down.

top fun gadgets - from ipod touch wheels to glass trackpads to mighty and magic mice
iMac computer that is a pleasure to work on 3 years down the line
iweb, garageband, logic, final cut, mainstage, pages, numbers, keynote
exchanged 3g after the 3.1 coma - despite it being just out of warranty
laptops and media players i can get my friends and (devoutly analogue) parents to buy and them be able to use them without me having to read a manual first
an iphone 3g that sold for £200 - 45% of its sale price after 2 years and it being a discontinued model

THAT is why people give apple the benefit of the doubt.

I stick with O2 because all comms providers give you no more than they have to
I stick with apple because they make you feel they are giving you the future.

if you don't understand that - maybe another forum will benefit from your wisdom?
 
Journojulz said:
No, it's not justification - it's compensation.

How do you justify an oversight anyway?
Click to expand...

By compensation I was referring to areas of strong signal that compensate for the signal drop due to attenuation.

I like what you're saying because, a) you're acknowledging the oversight so should we expect more action from Apple other than cases and b) by compensation do you mean that if someone wants to buy the iP4 they should know that they're sacrificing signal for the other benefits? If so that could that be seen as an indirect defeat of the basic purpose of a phone.
 
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