Apple to Start Offering iPhone XR as Loaner Device During Lengthier Repairs

[MacRumors]

Starting later this week, Apple Stores and Apple Authorized Service Providers will be able to offer customers an iPhone XR as a loaner device during lengthier repairs in the U.S. and other regions, according to an internal memo obtained by MacRumors.

iPhone XR will be available as a loaner starting November 4, which will be an upgrade over the iPhone 8 that Apple currently offers as a loaner. As a one year newer device than the iPhone 8, the iPhone XR has more modern features like Face ID and Dual SIM support, and the iPhone XR also has a newer A12 Bionic chip for faster performance.

If an Apple Store determines that a customer's iPhone must be mailed off to an Apple repair center to be serviced, the customer would be eligible to receive an iPhone XR for free until their regular iPhone is ready for pickup.

Apple's iPhone Loan Agreement provides more details, including that customers must return the loaner iPhone no more than 14 days after the date that Apple notifies them that their repaired iPhone is ready for pickup.

Article Link: Apple to Start Offering iPhone XR as Loaner Device During Lengthier Repairs

 

[TheYayAreaLiving 🎗️]

That’s pretty good! Customer satisfaction 100%

 

[Asarien]

Fun phones that didn't have much of a purpose being so middle-of-the-road in all aspects within Apple's lineup, at the time.

 

[Havalo]

What a brilliant idea, about time too.

 

[CrysisDeu]

Finally, it is absurd to lose a phone/laptop for a week just for a fix.
It still take a lot of time to restore from icloud though.

 

[coachgq]

Fun phones that didn't have much of a purpose being so middle-of-the-road in all aspects within Apple's lineup, at the time.

But had better battery life than any of the rest.

 

[thadoggfather]

But had better battery life than any of the rest.

The XR is 'the phone' that pushed battery life after years of stagnancy.

will always hold a special place, and I liked the blue that iteration

 

[dominiongamma]

Wish Apple did this years ago because a week without a phone is unacceptable

 

[dantracht]

Had one for half of 2019, and LOVED it.

 

[Adarna]

That is very nice of them.

 

[Dwalls90]

When are phones sent out for repair? I know watches and other products may be. For phones, I always thought that if it was a screen replacement, that was handled in-house over the course of a few hours, and that has been possible for years. For total replacements, they'd just give you an on-the-spot replacement.

 

[The_Martini_Cat]

I had a Product Red iPhone XR for a year, it's solid. I found it a bit heavy & traded it in, but a terrific loaner phone!??

 

[alex00100]

It’s mandatory in other countries except the phone has to be the same as the one being repaired

 

[gaximus]

I remembering them offering me an iPhone 8 while they fixed my iphone(don’t remember model), I was like “I’ll just go without a phone”, it’s hard to go back to that forehead and Touch ID after all screen and Face ID.

 

[Maclver]

If the repair is going to take that long, just replace the device

 

[Born Again]

I use an xR for my work phone. It’s a good phone.

Honestly it’s not that much of a difference from my iPhone 12 Pro.

It’s no wonder upgrades have slowed down so much.

 

[lyngo]

If I’m being honest here, I had no clue they even allowed loaner phones in the first place at different times. That’s very neat.

 

[jarman92]

But they still won't provide you with a loaner for a week-long Mac repair...

 

[abhibeckert]

Finally! I can fix my cracked screen.

 

[abhibeckert]

When are phones sent out for repair? I know watches and other products may be. For phones, I always thought that if it was a screen replacement, that was handled in-house over the course of a few hours, and that has been possible for years. For total replacements, they'd just give you an on-the-spot replacement.

It's handled in-house in a few hundred cities.

For those who live in any one of ~10,000 cities around the world that don't have an Apple Store or only a small one, screen replacements take days, sometimes weeks. And I imagine with all the shipping delays lately, it's pretty much always weeks now.

Even with AppleCare, I generally only repair my Apple devices if they are totally unusable.

 

[Shirasaki]

Finally, it is absurd to lose a phone/laptop for a week just for a fix.
It still take a lot of time to restore from icloud though.

Plus, you may not even have this option if your iCloud backup size is too big. I dont expect someone filling a 1TB iPhone 13 Pro Max would be able to restore their backup to a 64GB iPhone XR.

 

[Apple_Robert]

A veteran MR member should already have a backup phone for emergency / repair purpose. If you have been here more than a year and don't already have a backup phone, you are a slacker and your forum membership may be revoked.

 

[Just Jeff]

They never offered me anything when mine went back. I had to buy a iPhone Mini just so I could have something.

 

[DanteHicks79]

It’s mandatory in other countries except the phone has to be the same as the one being repaired

Apple doesn't have any 13 Pro/Pro Max stock to do this. ?

 

[Unity451]

XR is a solid phone. I got 3 years out of mine.