Well if you don't like this option and you have apple care plus, then when your home button goes you can just smash the phone on the floor and pay the $50 charge and get your replacement phone.
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Apple to Update AppleCare with Subscription Service and In-Store Repair Options
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also, people forget that no matter what, in/out of warranty, you can always get a replacement phone for $200. This, to me, has got to be the most amazing part about apple's warranty.
subscription fee:
This will be way too expensive. $99 for 24 mo on an iPhone is $5/mo. I bet the new fee will be much higher.
My personal experience so far with AppleCare has been crappy overall. I have found Apple CS at my local store totally sucks. One issue on an overheating 4S was never resolved I called AppleCare after the incident and nothing.
My wife's iPhone 5's BT stopped working and tried to restore and end up in endless. I had my wife take it to the store and genius was helping 3 people and did not solve her issue and she had to leave and setup a 2nd appointment since he took too long to address her needs and she had to get our son at school.
Apple will now be like all other retailers and their edge will be gone.
It will give me pause to pay a premium for their products.
This will be way too expensive. $99 for 24 mo on an iPhone is $5/mo. I bet the new fee will be much higher.
My personal experience so far with AppleCare has been crappy overall. I have found Apple CS at my local store totally sucks. One issue on an overheating 4S was never resolved I called AppleCare after the incident and nothing.
My wife's iPhone 5's BT stopped working and tried to restore and end up in endless. I had my wife take it to the store and genius was helping 3 people and did not solve her issue and she had to leave and setup a 2nd appointment since he took too long to address her needs and she had to get our son at school.
Apple will now be like all other retailers and their edge will be gone.
It will give me pause to pay a premium for their products.
I like the idea of an applecare plan covering all my devices so I don't have to buy them individually. What I don't like is waiting for my device to be repaired rather than getting a new one and being done in ten minutes. That's the part that gives apple their customer service advantage.
How do you know it is creating problems?
So much so that Apple will be filing for bankruptcy if they do not make this essential change to service?
Do yourself a huge favor and go back and really read my posts instead of coming at me with eye-rolling nonsense. My question was rhetorical but of course you didn't "read".
And it makes zero sense for you to argue at me about any of this, Apple is making the change. Roll your eyes at them or either take or leave it.
If they were so concerned about that we wouldn't have IAP's or such a limited experience.
If course they want another billion
Yes, I have purchased every Apple product except my BTO Mac & contract free iPhone from John Lewis. They offer a free 2 year warranty and also do not treat you like a conman when you need to return anything.
France and the EU have an automatic 2-year warranty. When I was there a few weeks ago, I was speaking to a guy in my local Informatique who assured me that I could claim 2 years warranty in the UK if I wanted to, as we are part of the EU. I think the French are born knowing these things.., so I had no need to automatically doubt him
However, I found this link on the Apple website which seems to back up what he was saying, however have not yet any need to put it to the test.
They do not tell you this, or advertise this openly do they....
http://www.apple.com/uk/legal/statutory-warranty/
Yeah I get everything from John Lewis to although they are always slow to get the new models in their stores. They were offering a free 3 year warranty on all Mac laptops a few weeks ago but I'm waiting for the refresh at WWDC so I didn't jump but hopefully they will try it again soon.
Interesting link. I wonder if it works or if Apple just find a loophole somewhere. Has anyone actually used this to force Apple to repair something?
It'll depend how this is implemented - without additional details we're all taking a stab in the dark.
As it currently stands, if you sell an Apple device that is covered under Apple care, in a lot of cases (altho granted, not all) it sells for a fair amount more.
How would that work? Your subscription would keep going up and down as you bought new kit and sold your old stuff. That would get really complicated. I suspect they will probably have a Basic, Better and Best policy. So basic includes iMac, Mac Mini, etc, better adds in any iOS devices and best adds in MacBooks. You can upgrade or downgrade your policy between those bands at any time.
I dont believe it is the wrong way of looking at things at all.
Firstly, I dont use a Mac just because it'll still be worth something when I'm done with it. I use a Mac because it's the best tool for the job I do (in my opinion of course). However when I have the option of upgrading once every, say 4 years and tossing the old computer to the side (as I would have done with a custom or other-brand machine due to it holding little to no resale value) , or selling my machine every 2 years and upgrading for approx $200-$300, I'm going to take option 2.
A good example: In 2007 I had an iMac 27". I sold that in 2009 and lost only $320 in value. I upgraded to a MacPro at this point as I wanted a modular machine, so I saved almost 80% over buying a new machine in its entirety.
Last September, I sold that machine (this was a longer usage as there were no machines that interested me in 2011) and moved to a rMBP as my working conditions no longer meant that I needed such a beefy workstation. I sold the MacPro for a little under 85% of its purchase price. In total the rMBP worked out to be the cheapest main machine I'd purchased.
This may seem like an odd way of doing things, but it means you get a decent machine to work on, regular upgrades to new hardware, and dont technically spend several thousands of dollars each time you do it.
Remove the resale part and you'd likely not bother upgrading very often at all, and make do with an older machine. Obviously this is a perfectly fine option in most cases, but I'd rather spend <$300 every 2 or 3 years and get a new machine.
I'm sure you could probably do it yearly if you really wanted to, and spend even less in the process, especially if you play smart and get a newish Apple refurb each time.
I do it with the iPhone as well. I had the original, 3G
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Not sure where you get those stats from but thats certainly not the case in the UK - with Applecare, you get a fair bit more cash here.
LOL
To be fair, I did not read your other posts... "coming at me with eye-rolling nonsense" - Kept a smile on my face for 10 minutes.
Apple's warranty policy is a con, even in it's current guise (especially in the UK) see my other post's in this thread to see what I am referring to. Maybe I will send Tim Cook an email with "
[nonsense]" and maybe I will get a reaction?No hard feelings?
LOL
To be fair, I did not read your other posts... "coming at me with eye-rolling nonsense" - Kept a smile on my face for 10 minutes.
Apple's warranty policy is a con, even in it's current guise (especially in the UK) see my other post's in this thread to see what I am referring to. Maybe I will send Tim Cook an email with "
No hard feelings?
LOL, no hard feelings.
. You feel Apple's warranty is a con? I'll check your posts history and see what you mean. It's worked for me so far. I've gotten 2 iMac replacements and a Powerbook replacement. Haven't had to buy a Mac in 7 years and my latest one is a 2011 i7 27" iMac.
Next time you should perhaps plan a route, with plenty of service station stops along the way..
I almost had an accident myself when I saw puma1552's post.
And in cases where they do replace it is a refurb and in some cases it hasn't even been wiped if the old users data
Having replaced my microphone on my iPhone 5 recently myself, I can tell you it is not a trivial repair. Expect to wait 20-30 minutes for a repair. I have to wonder if this is a way to keep you in the store and possibly buying something.
M
Mr.damien
Guest
Say that to greenpeace that badly rate Apple because they change the device instead of repairing them ...
Because they will no longer be cosmetically fixing the device as well. You take in a battered up iPhone and that's what you'll walk away with.
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What does "never the same" mean? You're making it sound like these devices have a hymen.
Yea, until they aren't fine. This kind of arrogance has caused the decline of many companies.
The damage to their image and reputation will cost more than $1B a year. Their current replacement policy went a long way to convincing people that the premium cost of Apple devices was worth it and it was one of the last characteristics differentiating them from their competition.
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Part of my ear was removed because of cancer and it will "never be the same", does that mean my ear had a hymen?
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I agree. I don't think it will go as good as it may sound on paper.
I really don't mind keeping the same phone, it's not about scratches. I also think a backed up repair person in a store will be more likely to blow someone off than phone support. I will reserve total judgement until about 6 months after this kicks in, this forum will probably reflect how its going.
I won't feel too sorry for you folks even then, we don't even have apple stores. Not real ones anyway.
I wish the AppleCare reps were knowledgeable, I wish the "Senior Advisors" were knowledgeable. Calling in to AppleCare is a headache, if it wasn't for their "swapping of products" I probably would not have purchased AppleCare in the first place.
It's not, and never will be, a good look when I tell the representatives I have the Macbook Pro 10,1 and they tell me I should upgrade my OS to 10.8.4....
Clean house, specifically the "AppleCare Reps" and then "fix" the AppleCare policy, and by fix I mean keep things the same.
It's not, and never will be, a good look when I tell the representatives I have the Macbook Pro 10,1 and they tell me I should upgrade my OS to 10.8.4....
Clean house, specifically the "AppleCare Reps" and then "fix" the AppleCare policy, and by fix I mean keep things the same.
You're going to wind up overloading the local in-store repair desk and they are already challenged as it is! I brought my Mac Mini in for repair and they replaced my new i7 motherboard with an i5. Maybe that's how they are saving a billion.
One of the reasons I'm willing to pay a premium for Apple stuff is because it either works or they fix it in a timely manner. I don't want to wait 10 days for a phone repair.
One of the reasons I'm willing to pay a premium for Apple stuff is because it either works or they fix it in a timely manner. I don't want to wait 10 days for a phone repair.
Expect for the fact that if you dropped ur phone, and the screen shatters and apple replaces only the screen, the big dent/nick & chips in the body ;that occured when the phone hit the cement will still be there.
TC is making lot of large "business typical" changes at apple lately and I think its gonna hurt them. Apple was anything but typical under SJ. Ands that's what made them what they are today...or actually yesterday.