I take it you've never heard of the "I accidentally" meme involving statements with missing verbs?
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Apple to Update AppleCare with Subscription Service and In-Store Repair Options
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I take it you've never heard of the "I accidentally" meme involving statements with missing verbs?
Nope.
I sure you could have found something better to do in your lunch break? Better get back to your job at the genius bar... Your secrets safe with me...
Somebody may have already pointed this out, but I think everybody is reading into it the wrong way. It still works the same way: You bring in your defective phone, Apple gives you a refurb and you're on your way. The only difference being rather than Apple sending the defects back to the factory or wherever to get repaired, they get fixed in the back of the store.Thus eliminating the fees for shipping, etc. I've never had to get a replacement on any Apple product so I'm not 100% sure how the system works, so I'm probably wrong.
Wow I am sure if this is even true they will charge a per unit price. So you pay for 3 idevices or 2 MACs or whatever. The point as I read it is it follows the user not the device. So If I have Apple Care for 2 iphones and those two iphones go away and I get 2 more, my AppleCare transfers for my 2 new ones. Verses now being tied to a particular device S/N. Any no way will they charge $19.95 and everyone pays the same and does not matter if you have 1 or 10 devices. It would have to be a per unit subscription just as it is now just not tied to a particular serial# or transferable to a new S/N or something like that.
No they repair YOUR phone (hopefully within a day or two) on some counter in the back, with the lax hygiene requirements of the "genius".
The intention is to stop automatically giving out a re-manufactured unit in response to a hardware problem and to investigate and repair your existing unit if at all possible on-site. This will definitely up the wait time to resolve problems, if not providing a sub-par fix in some circumstances.
If it broke down through normal usage and you purchased it in the UK (or EU), you had a free 2 year statutory EU cover. It can be up to 6 years (in the UK), if you can prove it. Check the link below. I would be passing on the repair bill to Apple if they charged you to fix it only 18 months later..
http://www.apple.com/uk/legal/statutory-warranty/
Nono, you have it backwards. Apple increasing profits at the expense of the customer is part of the Apple "customer experience". That's the reason for the term "Apple Tax".
In truth, though, David Einhorn is the true Apple consumer
Nope.
I sure you could have found something better to do in your lunch break? Better get back to your job at the genius bar... Your secrets safe with me...
Ha- I guess you're not too far off the mark. Full disclosure: I'm dating the guy who works for Apple. Doesn't change his views or experiences he told me though.
You kow a lot of times they swipe your device with a refurb? Which already was opened
I agree. I think that the in house repair thing will be only for some issues. As far as displays....has anyone here actually replaced one of those? I've done over 60 and it still takes me about an hour to do. Sure these guys will do plenty more but you can only go so fast in taking out 30 screws that are less than 2 mm.
The novelty of apple's store service is that you're in and out in no time. For instance, if anyone has ever been to the apple store in grand central, it's pretty much known for this. It's a commuter store made for those on the go, and both times I've had to go, for my 4s and my 5, I was actually out BEFORE my appointment time.
Another problem will be more traffic at the genius bar. If you get a replacement device, generally it has zero problems and you're usually fine until you have to upgrade. With this, people will be coming back a lot more to the Apple Store thinking (whether true or not), that their device has another problem caused by the repair.
It's crazy that AT&T's defective device policy now is MUCH better than apple's. With them, you don't need a premium service to get your phone replaced. Instead they just ship you one at no charge (rather fast) and send you the label to return your old one. No premium service or 30 dollar service charge.
This really is a USP Apple can afford to keep. Being able to have your iDevice replaced on that same day with no hassle and no wait is something I choose Apple for. That $1bn is a lot of money, but it's money spent on giving their customers 5* service each and every time.
The extend warranty price is hidden some place in that $2,400 contract you signed with AT&T.
I was merely stating the times you quoted don't apply to me as I don't live in America.
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We aren't just talking Phones. Some Retina MacBook Pro owners have had their entire notebooks replaced. For example if the battery is faulty they replace the whole thing because they glued the battery in there. I know one person who had a fault with the systems battery and he got an entirely new machine, he was able to confirm this due to the screen being Samsung after originally sending the machine for repair with an LG panel.
And still, I think you're being a little "throw your toys out of the pram" over a comment on an internet forum. Lighten up, you'll live longer.
Now there's that "entitlement" attitude Apple customers have grown to love.
Why should I have to pay for you to get a loaner? Yes, that cost would have to be built into the global price somewhere just like Apple's current cost of goodd reflect the asinine replacement policies which are being abused today (and hence... are about to be changed).
If Apple wants to charge an individual a premium for this, that's certainly ok with me. Just keep the cost of my devices down.
If you buy electronics for its resale value then that is the wrong way of looking at things. Everything used goes down in value. Some more so than others. You are not making an investment. You are buying a consumable good. Just because Apple tended to retain its value longer and better than other companies products doesn't mean that it will do so forever. I really don't believe that it's in Apples best interest to help resellers. Apple wants its products in everyone's hands and they will continue to do what they can to achieve that goal.
i don't understand how any of these changes will destroy resale value anyway. people are being pretty illogical. First, laptops, iMacs ARE NOT BEING REPLACED and they have AMAZING value. iPhone 4S, towards the tail end maybe, started having parts replaced by genius bars, didn't see a big hub bub with that either.
Also, buying applecare is literally the WORSE money to resale value ratio you can do. Most often applecare adds like maybe $20-$50 to your resale value. Considering the 1st year of applecare is practically useless, you lose half value just for having it a year is ridiculous. i never buy applecare on an item i know i'm reselling, just does not make sense.
while understandably, it sucks that we no longer get a NEW phone whenever something breaks, i'd be retarded to not think of millions of ways to take advantage of this. heck i've done it once or twice and it's embarassing for me to admit it. Anything that I think is broken, i just tell them to replace it, i don't even care if it's broken or not. Now I won't like not being able to do that anymore, but I never felt morally right doing so in the first place anyway.
- No this won't add hours of repair time, I've had my screen and battery replaced before on my iphone 4s, took 20-30 mins max.
- Yes Apple stores have tools to make repair easy. When they replaced my screen for example, DUST won't get in because they replace the whoel front fascia and not just the literal LED screen.
- Yes, i do think apple will realize this and either add more geniuses or less appointments
- Yes, Apple doesn't need $1 billion dollars, I whole heartily agree with that.
But, this is like when the government cracks down on pirating and people are up in arms, you have to realize that your reasons behind it aren't realistic in nature.
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And yet this policy doesn't apply to iPhones. AT&T makes you go to an apple store to get them fixed rather than replace them. I fought them for a half a day and they wouldn't budge. I finally had to go to apple for a fix.
So you recommend iPhone and iPad because its easy to swap out for a new one? Not because you feel it's a good phone? What an interesting way of buying products.
Um...that's because of Apple. Blame apple for that. AT&T will replace ANY other phone besides iPhones. Wouldn't you think that they'd prefer to keep iPhone in house too?
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Actually mine's closer to 6500 for 5 lines. But that's completely fine by me considering the fact that I get unlimited voice, text and 10 GB of data on top of excellent device support that sends me a replacement device overnight should I have any problems.
Unless I'm using an iPhone that is.
Unfortunately I am, and things like this new policy is making the decision to switch to an android device that much easier.
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This may come as a shock to you, but some people buy some products for the service as well as for the product itself.
so AT&T has a better service because when your phone breaks, you have to wait a day or two to get a functioning one, instead of walking into an apple store, and getting it fixed right away
and does AT&T even offer advanced warranty? i have no idea.
I'm kind of okay with this. The current process is kind of a mixed bag. Sometimes you end up with a new/refurb device that works great, but most times you end up with something that has different issues. For example, my first iphone 5 could not recognize a SIM card, the replacement I got has a screen of noticeably lesser quality. In the end I've dealt with it and gotten used to it.
With the new policy they would have just fixed the issue on my first phone, and I would have been perfectly happy. Of course, for those that just want to get a nice scratch-free, shiny device, this won't work out for you.
With the new policy they would have just fixed the issue on my first phone, and I would have been perfectly happy. Of course, for those that just want to get a nice scratch-free, shiny device, this won't work out for you.