You should really read the thread first. This predictable attitude has been mocked before you even posted it.
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Apple Tops U.S. PC Customer Satisfaction Survey for Eighth Consecutive Time
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You should really read the thread first. This predictable attitude has been mocked before you even posted it.
You're welcome.
PSSTTT Guess what genius your computer was built the same way!!! At least Apple assists in their pay and strive for better working conditions.
From a Hardware perspective, I cant give them my complete confidence(dont get me wrong, theyre pretty damn great)...but I have to say that Apple Support (be it by email, phone, especially at a store[genius]) is the greatest of any company. Hands down.
If they started offering industry leading warranties (which shouldnt be an undue financial burden given their reliability), I'd have 0 criticisms of them.
If they started offering industry leading warranties (which shouldnt be an undue financial burden given their reliability), I'd have 0 criticisms of them.
So perhaps this is the consequence between what Horace Dediu calls the "integrated model" (Apple) and "componentized/fragmented model" (Android / PC)... with a fragmented model, you have an artificial ceiling on customer satisfaction... an integrated model doesn't automatically make you better but removes this ceiling.
http://www.asymco.com/2010/10/28/re...s-open-vs-closed-vs-integrated-vs-fragmented/
Way to go Apple! This week my sister got her MacBook monitor case replaced extremely fast because of a cracking defect they have been looking out for on the White MacBooks. Hassle-free! I registered my new MacBook Pro within minutes on the phone while they answered a couple of questions for me, hassle-free again. I was even offered AppleCare for the MBP over the phone for the Education Price (they could tell I had other Apple products with AppleCare) so it was great to get offered a deep discount on the AppleCare. Within a matter of days, Apple has continued their great relationship with my family as customers.
I never takes this survey serious. Apple has some serious hard core fan, a whole lot of them who are really passionate about anything Apple and see it as a war with other companies like Google and Microsoft, and there's just no way that they're not going to give Apple the highest rating, even if in reality things might not be perfect for them.
That would mean you had about $90,000 in 2001. So if you didn't invest in Apple what did you do with it? And how did that work out?
I think this is untrue. I have an iPhone and a Macbook Pro. I love them both. I also bought an iPad. I have no problem admitting I hate it and wished i didn't spend half of a thousand dollars on it. Also, its not like I just use Apple products. I custom built a computer and have a Google TV. I don't think that everything Apple makes is pure gold. Instead I research all products and buy what meets my needs. I bought a Macbook Pro because it has plenty of power but is still highly portable. I bought an iPhone because there were too many bugs in Android for my liking. But I bought a Google TV because it is more open and has more potential in the near future.
Its not like every person buys Apple products just because its made by Apple. Usually it comes from the fact that their software and hardware are simple and easy to pick up.
Microsoft shipped Windows Vista which was supremely awesome in terms of quality and customer acceptance.
Of course you don't take surveys seriously, because they are an attempt at an objective measure, which conflicts with your own subjective attitude that has no data to support it. I mean, why take anything seriously if it doesn't coincide with one's own opinion?
Sure, all surveys are subject to different kinds of bias, but from my perspective, because I spend more on an Apple product, I expect more from it, and if I don't get what I expect, I am less satisfied with the product. So, in my case, the bias works in the opposite direction. And the fact is, these surveys all seem to agree with one another, whether it is Consumer Reports, J.D. Power or PC Magazine conducting them.
Apple are not only superior products that are bought by superior people they also have a superior customer service and reliability experience.
I love
That is very one sided and silly. You have 22 negative votes in a forum dubbed "MacRumors" That's saying something.
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Android doesn't make and sell personal computers - they are not on the list.
Android doesn't make and sell personal computers - they are not on the list.
One of the older entries on the list that was left on for the sake of continuity.
It's just common sense buddy. Might be just a small percentage of fanatics, but it's enough to not take these things seriously, even if it could be true. Now you can't deny that there are people out there who will go all out for Apple no matter what.
If you buy a car with crappy tires, even if the tires make the experience crappy, you will still rate the car poorly as well.
The reason Apple excels is because they control so much of the chain and the product and they also are able to offer a level of support that nobody else can touch. That is why when people think some other tablet maker is just going to take on Apple it is not that easy. Besides the advanced ecosystem nobody has the capability to offer the carefree and easy support apple offers. Their support is ridiculously valuable to their products.
People who don't want to buy into the apple system end up paying for it. As a participant in the whole system it is worth every penny and then some. I think Apple does not get ENOUGH credit for the way they are able to significantly support a large percentage of their customers through their Apple Stores and other means.
I took my macbook pro that died to Apple a while back. I thought I was out of Apple care, but when I took it in, they looked at it, saw it was still under warranty and told me it may be 5 days because of the back log. Next morning they called me and my mbp was ready to be picked up. I have had them do other stuff for me in the past as well.
I am very technically competent but apple is the only manufacturer of consumer computer products who has ever really gotten support right. That they can continue to leverage that level of service on their new devices which are also price competitive, well it is lights out for the competition.
If someone wants to make a tablet to compete with the iPad, it has to compete hardware wise, software wise, price wise, ecosystem wise, and support wise. That is a virtually impossible combination of things to accomplish.
Ahh the Jesuits of Apple products spreading the light in the name of the one and only STEVE.
In a survey of tens of thousands of consumers, such individuals, as few as they are, count no more than the ones who are not fanatics. A fanatic can't give Apple a rating of 1000 out of 10 to make up for the thousands of consumers who are not fanatics and give Apple a lower rating. The responses of everyone who replies are equally weighted. And I would submit to you that those who are dissatisfied are likely more likely to respond to a survey than those who are satisfied (at least based on my own personal experience, and judging from the general tone of these forums). If something works, you generally aren't that bothered about it, but if it doesn't, then people tend to get more emotionally involved and more motivated to do something about it.
That does not make sense. Part of customer satisifaction takes into account how much someone a person paid. With that, people who pay more for apple products have higher standards and expectations from their devices from the get go.
Implying that people who buy $300 laptops have the same expectations and requirements for satisfaction as someone who buys a $3500 macbook pro is highly unlikely.
That would require him reading something other than looking at headlines for bashing.
No it does play into it.
I learned a long time ago Apple tends to get artificially rated higher than it should be. You have to factor in the fanboy factor.
Now would Apple be near the top if not still on top. Yes but it would not be so out of line compared to the others.
Also high price products like Apple tend to be forgiven more often for the faults and on top of that the higher end lines of all the major players tend to just well work better no matter who makes them.
If you pull out the low end lines from dell (less than 900) I am willing to bet the happyness level would go up. The computer would not be bog down by not having the power to do what is demanded of it.
It plays into it. Apple has both the fanboy factor and the lack of the low end factor both of which give it a boost in ratings.
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Source, please?
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Agreed. You get what you pay for.