To add insult to injury... Tried to return my online ordered 64G ATV4 (Oct. 26) at my local Apple Store today. They couldn't process it as the "system was down." I jokingly remarked that the system was probably crashed by all those who preordered and were trying to return their ATV4s all at once. The Apple Store guys were oblivious to the whole preorder mess and I explained what I meant by everyone trying to make returns at the same time. About that time the guy who had been on the phone to the mother ship, trying to find out why he couldn't process the refund, says that the system is crashed because too many people across the country are trying to return the same item. I would have to try again later. I tried to be pissed but I found the whole thing so surreal, and the store guys were genuinely contrite so I just thanked them and said I'd see them tomorrow.
Glad I got my return taken care of last night then. Hopefully Apple learns from all this for future releases.