Apple wants $289.00 to repair Series 3 watch? They are only $409 new or $230 (new!) on Swappa!

Discussion in 'Apple Watch' started by sofakng, Jul 5, 2019.

  1. sofakng macrumors regular

    Joined:
    Dec 5, 2008
    #1
    Does anybody know of someone I can contact in Apple regarding an out of warranty for an Apple Watch?

    I'm a little upset that they are asking $289 to repair my Series 3 (GPS+Cellular) Alumnium watch. The watch developed a crack across the entire face of the watch and then two days later it stopped working completely. The exact same watch is only $409 new from Apple, and recently sold brand new on Swappa for $230.

    Yes, it's out of warranty and no I didn't purchase AppleCare+. Shame on me I suppose? However, I expected for the price of Apple products that an out of warranty repair wouldn't be so insane. I don't use my watch very often and as an IT developer I'm sitting at my desk 90% of my day so I have no idea how this crack developed.

    Furthermore, I've literally owned every iPhone since the original, almost every single iPad, and a MacBook Pro. I've been a loyal Apple customer for many, many years and never had a repair. Am I wrong in asking for a bit of a loyalty discount also considering I _never_ hit my watch against anything that could have even caused the crack in the first place?
     
  2. liftedpsd2010 macrumors regular

    Joined:
    Sep 13, 2017
    #2
    By just reading the first paragraph I predicted the rest of the story. Buy Apple care. No reason not to. Go buy one from swappa then for 230. Apple things aren’t over priced so they can under price their warranty work.

    It doesn’t matter if you’ve bought 2 of every phone since they came out that doesn’t mean anything. Why should it?

    You had to hit something and most likely it got water in it after it cracked? Just guessing. Pony up money on Apple care next time and you’ll be out 69 bucks.
     
  3. Chundles macrumors G4

    Chundles

    Joined:
    Jul 4, 2005
    #3
    Whole Unit Replacement. Accidental damage isn’t covered by warranty. Pretty straightforward.
     
  4. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    There have been a many threads similar to this. The Apple watch is hardly worth the repair unless you have AC+.
     
  5. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #5
    Yes. Imagine if Apple put discounts on repairs depending on how many other Apple products you purchased. This place would go crazy :D

    Also it is damaged, even if you're not sure how it got damaged, so that's not covered unless you have AC+.
     
  6. jbachandouris macrumors 601

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #6
    I'm more offended at their trade in policies for the watch. A series 3 SS is only worth $120 at the moment yet the thieves are charging $280+ for an out of warranty replacement? That's total BS.
     
  7. nburwell macrumors 601

    nburwell

    Joined:
    May 6, 2008
    Location:
    DE
    #7
    I would just find one on Swappa and be done with it. It sucks the price you have to pay, but at least you aren't forced to have Apple replace the Watch.

    This post alone is why I always get AC+ on my iPhone and Apple Watch.
     
  8. mollyc macrumors 68000

    Joined:
    Aug 18, 2016
    #8
    Go to amazon. They have the S3 for $199/$229 right now.
     
  9. s15119 macrumors 68000

    s15119

    Joined:
    Nov 20, 2010
    #9
    Sounds like you would be better of buying a new watch. It's not apple's fault you destroyed your gadget.
     
  10. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #10
    Brand loyalty barely means anything, especially nowadays. Don’t expect Apple will treat you nicely just because you bought a lot of products from them.
    As for the watch, yes, that is a typical price range of a replacement. Nothing too crazy. If buying a new watch makes more sense, leave Apple store and buy a new watch. Simple.
     
  11. Freakonomics101 macrumors 68000

    Freakonomics101

    Joined:
    Nov 6, 2014
    #11
    Good luck! I went through a similar situation with the same watch you have, minus the LTE part. Software update caused the watch to no longer charge. Watch was out of warranty.

    I was told I had to pay the $200 out of warranty replacement. The Apple Store rep felt bad and offered me to trade in my watch as in great working condition and I bought a brand new replacement with AC+.

    I was not pleased as my warranty expired 3 weeks prior to that. I didn’t want the Series 4 since the Series 3 offers better battery life.

    So I paid for a new one with the trade-in credit and left.

    Since yours has physical damage, I don’t know what a rep would offer. I doubt they would offer you the same thing they offered me but it’s worth a shot to see what can be done and go from there.
     
  12. perezr10 macrumors 6502a

    Joined:
    Jan 12, 2014
    Location:
    Monroe, Louisiana
    #12
    Sorry to hear about your watch. I am always so scared whenever I take my Apple Watch off over my marble countertop in my bathroom.

    But I can’t think of how your watch could have gotten cracked unless you DID hit it against something. Just because you didn’t notice a hard bump doesn’t mean that you didn’t hit it. If you swing your arm and the watch grazes the door jamb it may seem like no big deal to you. But that’s because the watch face absorbed the blow.

    Come on, be reasonable. Ford isn’t going to give you a discounted new car if you get into a car accident. Even if you totaled it while pulling out of the dealership parking lot.

    But judging by the tone of your post. I hope you never need an out of warranty iPhone replacement.

    5DF11893-89D7-4324-AB86-5AA6C55261DB.jpeg
     
  13. one1 macrumors 65816

    one1

    Joined:
    Jun 17, 2007
    Location:
    Chattanooga, TN
    #13
    Lol, he isn’t special..... that’s every one on this forum. We ALL have one of everything, down to the watch. Buy applecare.
     

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  14. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #14
    Maybe try a different Apple Store for a second opinion. Sadly, the Genius Bar is as variable as people can be. The watch should not have just stopped working because of a cracked screen. Maybe something else is happening - eg. A swollen battery. Who knows, but it’s worth trying. Something similar happened to me recently and the second London store immediately said they would change it for no charge, even out of warranty. Worth a try.
     
  15. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    This is very true, and I like to think that Apple has some of the best customer service in the tech industry, [at least they have been rated the highest for years], but you’re right, it doesn’t matter what you spend for a dollar amount with Apple, they need to treat everybody equally and fairly, but unfortunately, it’s not the training standards that Apple uses, it’s every individual varies with their discretion/attitude how they treat the customer. Some have better experiences than others, but I think that applies to any company you buy products from.
     
  16. SamwellG macrumors member

    Joined:
    Sep 18, 2013
  17. pdxmatts macrumors 68000

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #17
    Walmart is matching Amazon right now on S3’s 38/42mm Aluminum GPS $199 or $229
     

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16 July 5, 2019