So you're the opposite of the so-called Apple apologist based on your posts in this thread?
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Apple Watch Display Gate
- Thread starter AdonisSMU
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So you're the opposite of the so-called Apple apologist based on your posts in this thread?
So you do polish the watch?
You don't follow Apples instructions of how to care for the watch and then you wonder why the Genius Bar want to charge you $79 for an Apple Care repair...
https://support.apple.com/en-us/HT204522
I did follow these instructions. What are you talking about. They even noted that the watch was in otherwise great condition in the report.
There has to be some reason why they are telling you this isn't a warranty issue.
you said you polish the watch. and that you followed the instructions.
see this, from those instructions:
(2) Apple Watch is manufactured with extreme care and precision, while leveraging state-of-the-art technology to provide the best customer experience. To ensure the watch maintains all functionality and to keep a consistent finish across the enclosure and external components, Apple does not recommend polishing or buffing the watch with abrasives.
of course, it depends how you read that last sentence. is it taken to be apple does not recommend polishing, and apple does not recommend buffing the watch with abrasives (as i read it) or does it refer to polishing/buffing with any kind of abrasive solution. perhaps the genius you spoke to had this ambiguity also.
perhaps your attitude made him less inclined to help. who knows.
did you hand the watch over already? if not, you could try another genius and see what they say.
I don't think "Apple does not recommend polishing" precludes services under the standard warranty when it comes to manufacturing defects any more than "Apple does not recommend submerging the watch" when it comes to water ingress if the damage occurred within the IPX7 spec. We're probably not getting the whole story and, as you suggested, it could be something else that the OP simply isn't relaying to us. The OP's photos aren't sufficient to tell us if there's any enclosure damage (which may have occurred while working out?) or evidence of prying, which would of course require the OP to pay the deductible.
"Gate" implies coverup. The only coverup I'm getting from this thread is the OP not telling us everything about exactly how the watch came apart and why Apple has decided it's not their responsibility to repair under warranty.
Clearly the entire story is not being told here.
#clumsygate #oopsgate #blamegate
Clearly the entire story is not being told here.
#clumsygate #oopsgate #blamegate
Not necessarily. Could also be that he was upset and turned off the Genius who now doesn't want to help him out. But as they say... we never know "the rest of the story".
Either way, the OP is being passive-aggressive with us with statements such as "My wrist must be wearing it wrong" when asked to elaborate on the issue.
Just come out with the truth already. At least 2 other people in these forums reported the same issue and Apple replaced both their watches under warranty. Why wasn't yours?
My gut is telling me you did something to your watch that caused the problem and when Apple refused to fix it under warranty you came in here crying Display-gate to try and somehow get back at Apple?
I don't quite understand the attitude either. Is that your natural defensive response when pressed for more information?
my point was that, having said he polished it and the care guide possibly warning against it (depending on how you read it), perhaps apple has found that this weakens the adhesive (causing the display to fall off). early field failures were taken in for analysis, this may be a result of that analysis.
You're reading too much into this. The OP stated in post #19 that he rarely polishes his watch at all. That claim is highly speculative and unsubstantiated by a poll that someone started. We have many anal-retentive members here and I see a lot of posts from them moaning about scratches, which naturally evolve into discussions on the various polishes to buff them out. If there were a correlation, I'd think the incidence would be a lot higher.
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OP won't give us the full details, all we're left with is speculation
in all seriousness, i hadn't seen that post. i'm aware many people polish their watches, but not everyone uses the same polish or indeed the same method or care and attention. the number of failures like this is probably quite small, and the number of those experiencing them who come on macrumors even smaller (according to that poll, one. if OP is not the voter, two). but apple were taking all failures back for analysis and as such they would have much more evidence to go on, and could have found some correlation in their testing
Great news! Figured that would be the case. Enjoy it.as it turns out Apple determined it was a manufactured defect upon further inspection and issued a new unit at no cost to me. Im very thrilled.
Congrats so, does that mean we can dispatch with the whole -gate suffix which I hate.as it turns out Apple determined it was a manufactured defect upon further inspection and issued a new unit at no cost to me. Im very thrilled.
Sure.
On the other side though people do know what it means. That's why I used the term. Had it been something were I felt I was the responsible party I would've used a different term.
I'm going to be getting an AW delivered a week from Monday. When do they replace it if needed and when is it shipped off for repair? Also, how long do I have to get AC+ for this (and for my recently purchased ATV 4) after I get it and register it?
Nothing about the situation in any way warranted a reference to "gate". Your watch broke. Eventually Apple fixed it . It happens to the best of products with the best of companies.
Glad you got it sorted.
At this point its probably best to leave it, as there are many "gate" type posts and updating the title could lead to confusion.
it took a week for mine. just to clear up the record I don't use any abbrasives on my aw. I only use a special microfiber cloth.
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