At some point they need to communicate with their customers. All the hype and build up for this watch has mislead people into thinking that they would have received their watches already. The company has placed watches on the wrist of celebrities but has made them out of reach for the majority of people who ordered them. This week we hear from the Wall Street Journal that apple has a problem with the "taptic" engine on the watch. Getting this information second hand has only expounded the frustration from their customer base. Apple should have never launched this product when they did and owe their entire customer base an apology. At the very minimum they should let the customers who have already ordered know what the issues have been. Their customer service department should contact the customers directly as opposed to leaking information through news outlets.
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Apple Watch **might** be the biggest Failure to Launch from Apple yet
- Thread starter phirstube
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Please, show me where apple mislead people into thinking this?
I think you're confusing anxious nerds on the internet with a multibillion dollar company, I know it's easy to do.
Launch day was the 24th. They've said that forever. 24-May popped up suddenly on launch day. Apple botched that, stop being apologists for them.
White iPhone 4 also comes to mind for launch problems. I got lucky and ordered black that year.
Though i did get my gold 5 on launch day.
The product launched a week ago and you cant buy them in a apple store. Thats pretty bad.
White iPhone 4 also comes to mind for launch problems. I got lucky and ordered black that year.
Though i did get my gold 5 on launch day.
The product launched a week ago and you cant buy them in a apple store. Thats pretty bad.
It has not gone smoothly. Appears LOTS of manufacturing issues and perhaps higher than expected demand. At a minimum they should have communicated better.
When your CEO and multiple celebrities wear the watch you are sending the message that the watches are available. All the TV commercials from Apple during prime time about the watch also makes it seem like you can just stroll into a store and get one for yourself.
Holy ****....really? What reality do you live in?
Advertising means the watches are available for pickup immediately? In what world?
So again, please show me where Apple mislead people? You're saying that ads mean they've mislead people?
I'd expect them to get in touch if the particular event/situation was going to lead to your delivery being outside the delivery window promised, but other than that I wouldn't expect them to get in touch repeatedly just to say "Yup, delivery range is still xyz".
Many people have already received their watches within the first 24-Apr to 8-May window (I just got mine yesterday), and for certain models plenty of people in the later delivery windows have gotten their's sooner than expected, so I'm not seeing the 'failure' here.
Are the wide delivery ranges annoying? Yes, but you shouldn't have placed any order if that was unacceptable. Otherwise, that's what they've committed to doing, and you can't call it a "failure" unless you don't get your watch in the date range promised.
Please, show me where apple mislead people into thinking this?
I think you're confusing anxious nerds on the internet with a multibillion dollar company, I know it's easy to do.
I wont say they lied or intentionally misled people, but they were misleading. Take in to account all of their past launches and wording, and it makes it seems like preordering would be as it regularly has been for them.
http://www.apple.com/pr/library/2015/03/09Apple-Watch-Available-in-Nine-Countries-on-April-24.html
http://money.cnn.com/2015/04/16/technology/apple-watch-april-24/
again no big deal, but it is what it is.
They've set up their own history and reputation. That is early preorders get a launch day product. This is based on their history and their press releases leading up to launch. Otherwise they should have said a rollout starts the 24th. This is a company who is VERY picky with their words, phrases, and advertisements.
No. You can't say Apple has mislead people "by taking into account their past launches and wording."
I can't say that Phillip Morris is misleading people today by citing advertising from their past that says doctors recommend smoking.
You can't make the claim that Apple has mislead people by building a narrative of the past, you need to show how they are supposedly misleading people concretely.
Apple even stated that supply was going to be tight, instituting an different ordering process and not launching in store for that exact ****ing reason.
You guys just sound like pissed off impatient people trying to craft a narrative out of your interpretation of past product launches.
You sound like an Apple Employee, just sayin' Please tell me when and what model you ordered?
he's an Apple soldier, slaying 1 critical post about a botched launch one by one
Title of thread was a little much but the post has some valid points IMO.
Why does a stupid thread like this pop up every 18 hours with the same argument?
Summary: launch could have been better, but most people in the real world don't care so this is not some dire foreshadowing of the "post-jobs" apple. We'll all get our watches within the posted delivery windows, none have been late yet, and life goes on.
Summary: launch could have been better, but most people in the real world don't care so this is not some dire foreshadowing of the "post-jobs" apple. We'll all get our watches within the posted delivery windows, none have been late yet, and life goes on.
That was the biggest failure. With this launch, cases of all types are shipping. Just slowly. With the iPhone 4 white launch, you had to wait until months later before you could even buy the damned thing. My kids got me one for Mother's Day and my husband took my black iPhone 4 so we could pass his 3GS down to our middle kid.
Please, cite where I've stated that?
The only impatient people I'm talking about are those that ignored Apple's statements saying supply would be limited, who can't seem to figure out that the ordering process online was set up specifically because supply was tight, and have taken to the internet to spin tales about how they've been mislead while ignoring that they should know better.
because he makes completely valid points you don't want to address he must be an apple employee?
like its already been said. What could apple possibly tell you at this point?