Apple Watch **might** be the biggest Failure to Launch from Apple yet

Discussion in 'Apple Watch' started by phirstube, May 1, 2015.

  1. phirstube macrumors regular

    phirstube

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    #1
    At some point they need to communicate with their customers. All the hype and build up for this watch has mislead people into thinking that they would have received their watches already. The company has placed watches on the wrist of celebrities but has made them out of reach for the majority of people who ordered them. This week we hear from the Wall Street Journal that apple has a problem with the "taptic" engine on the watch. Getting this information second hand has only expounded the frustration from their customer base. Apple should have never launched this product when they did and owe their entire customer base an apology. At the very minimum they should let the customers who have already ordered know what the issues have been. Their customer service department should contact the customers directly as opposed to leaking information through news outlets.
     
  2. the_mole1314 macrumors 6502a

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    #2
    You weren't around for the iPhone 4 white color launch, were you?
     
  3. NTurner42 macrumors regular

    NTurner42

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    #3
    Just curious, what model did you order and when?
     
  4. DJTJ macrumors regular

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    May 3, 2005
    #4
    what shipping date did you get? Has it been longer than expected?

    ...That's what I thought...
     
  5. phirstube thread starter macrumors regular

    phirstube

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    #5
    I ordered the Black Stainless 42mm with Sport Band 2 weeks ago. I have received a order confirmation email from apple and that is all. They tell me my watch will be delivered in one of the 30 days of June.
     
  6. NT1440 macrumors G4

    NT1440

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    #6
    Please, show me where apple mislead people into thinking this?

    I think you're confusing anxious nerds on the internet with a multibillion dollar company, I know it's easy to do.

    :rolleyes:
     
  7. d0minick macrumors 6502

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    Mar 8, 2011
    #7
    Launch day was the 24th. They've said that forever. 24-May popped up suddenly on launch day. Apple botched that, stop being apologists for them.

    White iPhone 4 also comes to mind for launch problems. I got lucky and ordered black that year.

    Though i did get my gold 5 on launch day.

    The product launched a week ago and you cant buy them in a apple store. Thats pretty bad.
     
  8. Sodner macrumors 68020

    Sodner

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    #8
    It has not gone smoothly. Appears LOTS of manufacturing issues and perhaps higher than expected demand. At a minimum they should have communicated better.
     
  9. NT1440 macrumors G4

    NT1440

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    #9
    Launch day.

    Not "you impatient consumers will get the product that day" day.
     
  10. Newtons Apple macrumors Pentium

    Newtons Apple

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  11. phirstube thread starter macrumors regular

    phirstube

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    #11
    When your CEO and multiple celebrities wear the watch you are sending the message that the watches are available. All the TV commercials from Apple during prime time about the watch also makes it seem like you can just stroll into a store and get one for yourself.
     
  12. tivoboy macrumors 68030

    Joined:
    May 15, 2005
    #12
    not old enough

    you haven't seen enough of the apple products of old to say this one is the biggest, trust me.

    following just to see where this banter goes.
     
  13. NT1440 macrumors G4

    NT1440

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    #13
    Holy ****....really? What reality do you live in?

    Advertising means the watches are available for pickup immediately? In what world?

    So again, please show me where Apple mislead people? You're saying that ads mean they've mislead people?
     
  14. karmamule macrumors 6502

    karmamule

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    #14
    I'd expect them to get in touch if the particular event/situation was going to lead to your delivery being outside the delivery window promised, but other than that I wouldn't expect them to get in touch repeatedly just to say "Yup, delivery range is still xyz".

    Many people have already received their watches within the first 24-Apr to 8-May window (I just got mine yesterday), and for certain models plenty of people in the later delivery windows have gotten their's sooner than expected, so I'm not seeing the 'failure' here.

    Are the wide delivery ranges annoying? Yes, but you shouldn't have placed any order if that was unacceptable. Otherwise, that's what they've committed to doing, and you can't call it a "failure" unless you don't get your watch in the date range promised.
     
  15. d0minick macrumors 6502

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    #15
    I wont say they lied or intentionally misled people, but they were misleading. Take in to account all of their past launches and wording, and it makes it seems like preordering would be as it regularly has been for them.

    http://www.apple.com/pr/library/2015/03/09Apple-Watch-Available-in-Nine-Countries-on-April-24.html


    http://money.cnn.com/2015/04/16/technology/apple-watch-april-24/

    again no big deal, but it is what it is.

    They've set up their own history and reputation. That is early preorders get a launch day product. This is based on their history and their press releases leading up to launch. Otherwise they should have said a rollout starts the 24th. This is a company who is VERY picky with their words, phrases, and advertisements.
     
  16. NT1440 macrumors G4

    NT1440

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    #16
    No. You can't say Apple has mislead people "by taking into account their past launches and wording."

    I can't say that Phillip Morris is misleading people today by citing advertising from their past that says doctors recommend smoking.

    You can't make the claim that Apple has mislead people by building a narrative of the past, you need to show how they are supposedly misleading people concretely.

    Apple even stated that supply was going to be tight, instituting an different ordering process and not launching in store for that exact ****ing reason.

    You guys just sound like pissed off impatient people trying to craft a narrative out of your interpretation of past product launches.
     
  17. phirstube thread starter macrumors regular

    phirstube

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    #17
    You sound like an Apple Employee, just sayin' Please tell me when and what model you ordered?
     
  18. NT1440 macrumors G4

    NT1440

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    #18
    I haven't ordered one. I won't until Gen 2. I have this thing called patience.
     
  19. seamor0512 macrumors member

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    Apr 25, 2015
    #19
    he's an Apple soldier, slaying 1 critical post about a botched launch one by one :cool:

    Title of thread was a little much but the post has some valid points IMO.
     
  20. phirstube thread starter macrumors regular

    phirstube

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    #20
    Now everyone who ordered a Gen 1 is impatient. Classic holier than thou attitude.
     
  21. cmChimera macrumors 68040

    cmChimera

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    #21
    You're the first person to post this.
     
  22. zmunkz macrumors 6502a

    zmunkz

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    Nov 4, 2007
    #22
    Why does a stupid thread like this pop up every 18 hours with the same argument?

    Summary: launch could have been better, but most people in the real world don't care so this is not some dire foreshadowing of the "post-jobs" apple. We'll all get our watches within the posted delivery windows, none have been late yet, and life goes on.
     
  23. bunnicula macrumors 68040

    bunnicula

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    Jul 23, 2008
    #23
    That was the biggest failure. With this launch, cases of all types are shipping. Just slowly. With the iPhone 4 white launch, you had to wait until months later before you could even buy the damned thing. My kids got me one for Mother's Day and my husband took my black iPhone 4 so we could pass his 3GS down to our middle kid.
     
  24. NT1440 macrumors G4

    NT1440

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    #24
    Please, cite where I've stated that?

    The only impatient people I'm talking about are those that ignored Apple's statements saying supply would be limited, who can't seem to figure out that the ordering process online was set up specifically because supply was tight, and have taken to the internet to spin tales about how they've been mislead while ignoring that they should know better.
     
  25. swordfish5736 macrumors 68000

    swordfish5736

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    #25
    because he makes completely valid points you don't want to address he must be an apple employee?

    like its already been said. What could apple possibly tell you at this point?
     

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