While I'm a bit disappointed I will not get my apple watch today eventhough I got a confirmation at 12:03PST Apple hasn't done anything wrong. When I ordered my order clearly stated delivers 4-24 till 5-8. Apple didn't under deliver at all since it still isn't 5-8. Calling and having a baby fit because you have to wait is just out of control. First off Apple hasn't charged you for said product. Second they haven't even under delivered as we haven't passed the delivery window they stated. Actually I think the process has gone quite well. I had no problems putting in my order. I just happened to pick a popular combination. Apple doesn't have a monopoly either there are many Android watches out there. Don't hate Apple because they make a nice product. Should they have made more sure. It is their first smart watch though. Everyone needs to just chill your watch will come.
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Apple Watch Order Statuses Shifting to 'Preparing for Shipment'
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While I'm a bit disappointed I will not get my apple watch today eventhough I got a confirmation at 12:03PST Apple hasn't done anything wrong. When I ordered my order clearly stated delivers 4-24 till 5-8. Apple didn't under deliver at all since it still isn't 5-8. Calling and having a baby fit because you have to wait is just out of control. First off Apple hasn't charged you for said product. Second they haven't even under delivered as we haven't passed the delivery window they stated. Actually I think the process has gone quite well. I had no problems putting in my order. I just happened to pick a popular combination. Apple doesn't have a monopoly either there are many Android watches out there. Don't hate Apple because they make a nice product. Should they have made more sure. It is their first smart watch though. Everyone needs to just chill your watch will come.
Yeah, maybe they really don't know how, um .. "committed" we are. And honestly, like I said before, I'm really not mad or upset. I'll get my watch when it's ready, and I'll be happy. But the confusion around this launch just seems very rare for Apple.
In hindsight however I do think it would have been advantageous to control expectations by breaking down the waves better. For example
Delivery by 4/24 for the first batch
Delivery by 5/1 for the next
Delivery by 5/8 etc.
By putting 4/24 on the delivery date at all for those in the 4/24-5/8 the hope and expectations were for a 4/24 delivery. Failed expectations lead to huge disappointments and Apple is culpable in part. However I agree with your overall sentiment
On Business Insider Website
Apple has all but admitted it screwed up the Apple Watch launch
Read more: http://www.businessinsider.com/appl...tions-employees-mistakes-2015-4#ixzz3YEX5pX1j
Time to tweet Angela at Apple: https://twitter.com/AngelaAhrendts
Corporate Information:
Apple
1 Infinite Loop
Cupertino, CA 95014
(408) 996-1010
Apple has all but admitted it screwed up the Apple Watch launch
Read more: http://www.businessinsider.com/appl...tions-employees-mistakes-2015-4#ixzz3YEX5pX1j
Time to tweet Angela at Apple: https://twitter.com/AngelaAhrendts
Corporate Information:
Apple
1 Infinite Loop
Cupertino, CA 95014
(408) 996-1010
I don't see where the confusion is. Apple said "No watches in stores"; order online only.
As for "I read that someone with the same watch as me is getting theirs sooner", don't believe everything you read on the internet.
Some people just like to stir things up to get a rise out of people.
If your email says "delivery between 4/24-5/8", then wait until May 8th. If it's not delivered by then, then you have a legitimate bone to pick.
Otherwise, they haven't "screwed up" anything.
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Really? So a company introduces a new way of doing things, people have lots of questions and that equates to "it screwed up"?
I'm done. Baffling how much this thread has disintegrated into focusing on what you DON'T have instead of what you DO have. Entitlement abounds.
Mine must be coming, right? 
I ordered the steel 42mm with the brown leather loop immediately at 8:03 UK time on preorder day here in the UK.
I haven't seen a charge on my credit card but I can see my available balance is down by £599 - so it's gotta be it surely.
It's still shown as processing in my order status and the delivery is still showing mid May, so I don't think I'll be getting it today. Booooo!
I ordered the steel 42mm with the brown leather loop immediately at 8:03 UK time on preorder day here in the UK.
I haven't seen a charge on my credit card but I can see my available balance is down by £599 - so it's gotta be it surely.
It's still shown as processing in my order status and the delivery is still showing mid May, so I don't think I'll be getting it today. Booooo!
No baby fits are happening and I clearly understand in time that the watch will present itself. Also, I don't dislike Apple; but disappointed in the handling of events. Maybe I didn't clarify myself clearly.
I don't disagree with anything you've said here. I think the general uniqueness of this launch is what has caused oddities on both our end and Apple's.
That's old news. Since then they have been touted as "surprising" customers with early deliveries. Yes, they are still in our "window" of delivery. Why have a window at all, this time? Did something happen to slow down our deliveries that was unforeseen? Was there ever really a chance that we could receive them by the first day of our window or was it designed to just make Apple look like they were delivering.
This puts a lot of peoples lives on hold. Today is the first day of my "window" and I have no idea when delivery will be made, specifically, that is. I leave town on Sunday for almost a week with no way of halting or holding the order, unless it comes FedEx. I tried UPS My Choice and they are sending me an authorization code by snail mail. The online signup wouldn't work.
I am not as upset as it might seem. But disappointed, yes. Big fail for Apple this time. It's not about fulfilling contracts to the letter. It's about marketing, image, customer satisfaction, etc. And they made some missteps here, that will cause a lot of resentment from thousands of customers, I suspect.
Yes, I'll be pleased when I finally get the watch. But the excitement is gone. Oh well, I have many blessings, after all. This was only a toy.
They haven't screwed up anything? When a large percentage of the people who ordered the product 1 minute after the launch and still can't get their product on the first day of release is not considered a "screw up", you might need to readjust your expectation levels for this management team.
Hear! Hear!
If Apple had spent more time trying to get watches to their loyal customers instead of making special watches to hand out to "celebrities" (who I will refrain from classifying in any derogatory fashion), we probably wouldn't be talking about this right now.
If Apple had spent more time trying to get watches to their loyal customers instead of making special watches to hand out to "celebrities" (who I will refrain from classifying in any derogatory fashion), we probably wouldn't be talking about this right now.
Exactly! And some will stay this is a sense of entitlement but in fact it is just expecting Apple to do the right thing.
I know right?? The optics of all of this are so wrong!
1) People who ordered well AFTER those who ordered within minuets of pre-orders going live are getting their watches FIRST and on LAUNCH DAY
2) Despite initially saying "this is a brand new way of launching" and "there will be no in-store purchases" that's exactly what they have done albeit at some boutiques for whatever goddamn reason so we have STILL seen queues around the block.
3) The so-called "email of death" do I need to say more? This email in itself was a joke but in the watch's case it is but the cherry on top of this shambolic mess that is the launch.
On top of ALL of this Apple are STILL yet to come out and actually be honest with its customers, they are instead issuing in-house memos (that we no know about) that admit this has all gone terribly but are continuing to leave their die-hard fans in the dark. And as if it wasn't bad enough you try and talk to anyone from their company (online or on the phone) and they are totally CLUELESS and about as helpful as a chocolate teapot.
I am STILL yet to be charged or see any change on my 42mm SS classic buckle order that I ordered within minuets of pre-orders going live but I have heard from more than a few people now that they know people who ordered HOURS after me for the EXACT SAME watch who got their watch TODAY. This is a failure plain and simple and heads need to roll- but this is Apple, they think they can do what they like to their customers so nothing will change.
Nope, I'm getting back to my life and putting this behind me. Slowly closing all the threads I have been monitoring for days, and regaining my sanity.........
....until the iPhone 6S/7 launch, that is!
Uhhh, yes they have. They have explicitly misled us on a number of issues:
1) March 9th they said Apple watch would be delivered for those who pre-ordered on April 10th, it was only AFTER 12.01 on 10/4 and orders going live that this 24/4-8/5 window appeared. No one waiting up/getting up early to make their pre-order was expecting that.
2) They quietly removed the 24th banner from their website without making any official statement as to why
3) Different Apple reps are saying different things- some are saying ordered are being processed on a "first come, first serve basis" which is clearly not the case for the reasons I have outlined above
4) Apple said there would be no in-line purchases for Apple watches on the 24th, well now there is
Add on to all this that they have been pretty dishonest and opaque at every turn and have had almost a YEAR to get this right I'd say they have failed, and failed badly. Do you not expect better from a company with a $700 BILLION Market capitalisation? This is only the largest publicly listed company on the planet we are talking about, why don't we cut them some slack, right?
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Sums up my feelings well there.
Apple never promised that if you preordered a watch on April 10th you would get it on April 24th. They said it launches April 24th.
Who cares if they removed the banner off there website the watch still launched today many people got them. Now they can't change their website?
Seems like orders for each type of watch are first come first serve. I haven't heard of anyone after me getting the watch I ordered either.
I haven't heard of any watches being at Apple stores today. If that is true that is crummy of Apple I will give you that one.
Really all comes down to as a consumer you have a choice to buy a product. If you don't like a company you don't have to buy their product. Especially in the case of a smart watch you can buy a pebble or Android also. Does it suck to wait sure. Did Apple really mislead you I don't think so. They clearly said when the watch would ship when you ordered and on top of that don't charge you till it ships.
Lol fair enough.Nope, I'm getting back to my life and putting this behind me. Slowly closing all the threads I have been monitoring for days, and regaining my sanity.........
....until the iPhone 6S/7 launch, that is!
Yes, it is just a toy and we need to be blessed with other things around us
Probably the most valid point made on this forum. Seriously. We should all be thankful we can even afford an Apple Watch.
Well the watch that is NOT mine, is here. I can't even open the box. Want insult to injury? This is it.
well...
I'm not getting it today ... fine. But i see no movement today regarding charges and shipping. I'm so close to being on the next group shipping out, I can feel it. But I'm wondering if the pace will slow down now.
I'm not getting it today ... fine. But i see no movement today regarding charges and shipping. I'm so close to being on the next group shipping out, I can feel it. But I'm wondering if the pace will slow down now.
Couldn't agree more think of how lucky you are that you can drop $350+ on something you really don't need and that you don't have to worry about if you will eat or people dropping bombs on your city. Be thankful for what you have.
I know of at least 4 cases (just from this site so there are bound to be many, many more) where someone is set to receive their watch today despite only placing an order for it hours (if not days) after pre-orders went live whilst many (including me) who ordered within minuets of pre-orders going live are STILL waiting and won't see it on launch day.