Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Hey, I have 42mm steel+milanese loop that's still stuck in "Processing" purgatory. Almost wondering if I should cancel then take my chances in the stores :(

I have a feeling it's about where you are more than what you ordered...

I ordered the same one 7 minutes after launch. My credit card was just charged (2:33pm) Eastern time) in Florida. Don't cancel!
 
I ordered within one minute, received order confirmation at T+02, got shipping info this morning.

If you haven't been charged, you'll probably receive it close to 05/08

My card had not been charged as of this morning and now I have a shipping notice from Apple.

Yeah, when someone with a 4-6 week delivery time gets theirs before someone with the exact same watch that had a 4/24-5/8 delivery estimate email, I don't think they are adhering to the "First come, first serve" they are claiming.

I wouldn't count yourself out of it yet.

I completely agree and am hopeful, but not seeing encouraging signs. Will wait to see at 5:00 tonight if a bunch of people report credit card charges etc. Hoping the watches are being queued somewhere and will scan and ship as you state.

I think many people are just now getting their shipping info sent to them.

WOW! Ordered at 12:03 and my status still says Processing. Guess I won't see mine tomorrow :(

Did you check on UPS by your billing phone number? I checked 3 days ago and saw a package coming to me for Friday from Apple and I just now got the Apple official shipping info.
 
I ordered the black SS sport band. Got my order in at 3:05 (EST) order is processing with that date range 4/24 - 5/8.

Settling in my mind that I won't get it tomorrow. Disappointed, but not going to think about it. (even though I took Friday off)
 
Thinking about this launch. So odd. Apple is able to ship many more iPhones to deliver on launch day. So this can't be a purely logistical problem.

I wonder if these watches are being assembled (band + watch case) according to the orders Apple received. There are a ton of watch SKU's. Hard to know how many of each to stock with a new product.

Maybe Apple didn't anticipate so many people ordering black sports bands.

Maybe the 42mm SS with BSB is the last to be assembled and shipped to distribution centers.
 
Now apple updated to preparing for shipment.. Space grey 42mm bsb 12:03 email confirmation with the email of death... Hoping for tomorrow delivery. Good luck everyone... I was beginning to think waking up at 2am CST was worth ordering. Good luck everyone
 
Ordered my 42mm SS with Milanese at 3:07am. Husband ordered two Black Sports 42mm at 3:03am. We both got the dreaded email this morning. A friend ordered a white sport and got her shipping notifcation this morning at 5:47am. We all ordered by 3:07am (mine was the last ordered) and we all got the expected date of 4/24 - 5/8. I've been continuously looking for others that have ordered the 42mm SS with Milanese to see what time/where they are/etc to gauge but I have not had any luck. Being an apple supporter and an app developer for over 15 years (5 as an app developer), this has been the worst experience. I've camped out, preordered online, etc. This has just been unpleasant. Anyone receive news on a 42mm SS with Milanese? I read somewhere that if we got that mass email, it'll be delivered most likely on the 8th of May.

3:04am email confirmation for the 42mm SS Milanese and it's scheduled for delivery tomorrow. Hopefully you will get yours soon!
 
This cool Google Doc, https://docs.google.com/spreadsheets/d/teX78N5Hs3Sj4xrqk11mE7Q/edit#gid=0 , shows the glum reality that is "Launch Day"

Based on a very small sample size (185 responses when I did the math) less than 30% of people who pre-ordered any combination involving stainless steel will receive their watches on the 24th.

Was the iPhone or iPad Launch Day this backlogged?

These numbers are striking. Depressing too.

Ordered a 42mm SS with BSB with confirmation email at 3:06 AM ET. It's not looking good.
 
This does suck, pretty badly actually....
No rhyme or reason to pre-order shipments.
Woke up at 2:45am on the 10th did my pre-order at 3:02 got a confirmation email at 3:08 AM EST for :apple: Watch 42mm Stainless Steel Case with Black Sport Band.

Status says:processing Items Delivers: 4/24-5/8 by Standard Shipping

Got the email last night at 10:58 PM with "We're working on your order".

Checked UPS for my phone number as ref and nothing. With my luck it will come on the 8th.
 
Just got the notification of the charge from BoA at 2:15pm EST. Ordered 42 SG sport black band, confirmation 3:03 am 4/10. Still says processing on apple site, and I have not received the "Be Patient" email. Hoping this means I'm still in the running to receive it tomorrow.

Update: An hour later now and my order has been set to "Preparing for Shipment." Obviously some movement going on. Still no email yet.
 
Here is some help for you.

1. If your order status states "Preparing for Shipment" you can do this.

2. Go to the UPS tracking page. http://www.ups.com/tracking/tracking.html

3. Select the option to "Track by Reference"

4. Shipment Reference is your phone number.

5. Fill out Zip Code and Country and find out.

Mine state the Preparing for Shipment and I did this to find out that it will be delivered around 3pm in Seattle.

Thanks for this info. Mine says, Order Processed, ready for UPS. So looks like I won't be getting my Watch tomorrow. Strange, this is for the 38mm Sports/blue which i don't think was that popular and I ordered it 2 minutes past midnight. My other Watch, Sports/black, still says processing and not cc charge yet. Ugh.
 
Maybe the 42mm SS with BSB is the last to be assembled and shipped to distribution centers.

Looks like Apple misjudged the SS BSB. If you weren't in the first 4-5 minutes you were 4-6 weeks. One can hope Apple has ramped up BSB band production because it doesn't sound like the SS is the issue.
 
Watches added to support profile!
1K9SzvU




Thanks UPS!
1I0FE0c



:D
 
Looks like Apple misjudged the SS BSB. If you weren't in the first 4-5 minutes you were 4-6 weeks. One can hope Apple has ramped up BSB band production because it doesn't sound like the SS is the issue.

We see the 38mm SS (any band) and the 42mm SS with the Milanese Loop around a 40% delivery rate.

Just surprised they were so caught off guard by the interest for SS, even with everyone using the "Favorite" option in the Store App to give them an estimate.

In reality I think there is a manufacturing process issue with the SS watches and they knew they were going to be way behind so they have decided not to talk about it to keep people from waiting to order.

Projected revenue and actual revenue are two very different things.
 
I have 42mm SS BSB order 4/10 at 3:03am still processing

The other for my wife a 38mm SS BSB order 4/10 at 3:02am shipped

Sad, thought Apple could handle the pre order this time.

Chatted with apple support, if it going to make it for Friday it needs to ship by 6:00pm est
 
UPS offers many services other than simply picking up packages from a company's warehouse/office, and they don't all mean that something has been "shipped" officially. You ever see those UPS commercials where they talk about solving problems, logistics, etc...? That's what this is. UPS has vast warehouses where they store inventory for customers, and those packages are not considered "shipped" just because UPS has them.

It's very likely that these units are arriving from China directly into UPS warehouses and then getting processed for delivery directly to consumers. It doesn't make sense for Apple to maintain a huge set of warehouses for temporary storage of stuff like this, nor to have these big shipments going to an Apple warehouse somewhere only for them to turn around and have UPS pick them all up again to ship to customers.

All of this would be hidden from customers, as there's just no need to over-complicate the information that customers receive. Normally it wouldn't be a problem, but for a highly expected product like this, everyone is obsessively checking status and paying more attention than normal, so the nuances in each status get more scrutiny.

UPS also has to maintain a certain level of service, and part of that is reporting. They would have to report on how often they hit or miss their guaranteed delivery times (not Apple's estimate but their own standard of service for each type of shipping they offer {e.g. "overnight"}), and something shipped "overnight" needs to be delivered within 24 hours (or whatever) in order to maintain those numbers. They will not mark an overnight delivery as "shipped" until they actually want to start that 24 hour clock, and since they're not allowed to deliver until Friday, they give them a status other than "shipped" until they can comfortably assume the delivery can be made. This would only apply to logistics customers, not a typical retail customer (before anyone starts making accusations that they could just hold everyone's packages all the time to always make their numbers look good). All of this would apply to many other carriers as well (Fedex, etc...)

Now that we are within the 24-hour delivery window for "overnight", I would expect to see those statuses changing more to shipped. Of course, deliveries can also be made after Friday, but anyone seeing "Preparing to ship" can be confident that their wait time for delivery will soon come to an end.

Dude, all I'm saying is you have been telling everyone that "preparing to ship" means that UPS has the package, but UPS says they DO NOT have my package... and this is 4 days after my status changed to "preparing to ship." I don't know why you think you know that UPS has my package when UPS themselves say they don't.
 
I have 42mm SS BSB order 4/10 at 3:03am still processing

The other for my wife a 38mm SS BSB order 4/10 at 3:02am shipped

Sad, thought Apple could handle the pre order this time.

Chatted with apple support, if it going to make it for Friday it needs to ship by 6:00pm est

Any word on Saturday delivery?
 
. I wonder if these watches are being assembled (band + watch case) according to the orders Apple received. There are a ton of watch SKU's. Hard to know how many of each to stock with a new product.

Maybe Apple didn't anticipate so many people ordering black sports bands.

I'm sure it's an assembly problem. There are a lot of moving parts for the watch, and there's no way but the hard way when it comes to making the bands and putting the watchbands in/on.

I would have thought the sport bands would have been the easiest to make, as they're basically formed. Let's say they sold 2m watches on launch day. That's a lot of assembly, and watch assembly is by hand.

So given it takes around 2 minutes on average to assemble a watch and box it, they need 4 million minutes to package everything. A few hundred people should have been able to do that. That's assuming the upstream stuff is feeding you supplies at a decent rate.

Upstream, the videos make it look like manufacturing is pretty involved. QC is probably being done by hand.

Time is really going to be the killer. This is a totally different style of manufacturing than Apple is used to. The good thing is that Apple is one of the few companies that can do this sort of thing at scale, so after a while they'll iron out all the issues.
 
My CC was charged yesterday afternoon. My order status changed to "Preparing for shipment" a few hours later. This morning I tracked by reference on USP using the phone number on my order, and there is a package listed as weighing 2.2 pounds and for delivery by 3 PM on 4/24! Just checked my order status and it shows that shipping number!

This will be my 42mm Space Gray Sport Apple Watch!

Interesting. Mine says the package weighs 3.1 pounds. The stainless doesn't weigh .9 pounds more. I wonder why the discrepancy?
 
I am surprised you were able to get that level of detail form Apple. I used to work there and I even used all my connections to look into my 42mm SG Sport and to no avail. Not a blip of info. I am surprised somebody at Apple said mid next week. They are trained to not give such information as it sets an expectation, that later if not delivered on reflects poorly on them.

Apologies, I was embellishing a bit...he said "sometime" next week - not much difference though in the scheme of things.
 
Apple Watch Link

I pre-ordered the 42mm Space Black Apple watch with matching link bracelet at 1:10 GMT after having trouble with the apple store for 10 minutes. Has anyone that ordered this watch seen any movement? Mine still says processing. Have a June ship date which is sad but worth the wait. Has anyone seen movement on additional bands they ordered? I ordered the Black sport band and the milanese loop.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.