Apple Watch sold but still linked to me

Discussion in 'Apple Watch' started by dwright1974, May 21, 2016.

  1. dwright1974 macrumors 6502

    dwright1974

    Joined:
    Aug 13, 2007
    Location:
    UK
    #1
    Hi

    I wonder if someone on here can help me!

    I've sold my Apple Watch on eBay. The seller has received it and he can't pair it because it is asking for my iCloud password even though I reset it.

    What it appears is Activation Lock is set on it. I thought I was clued up on Apple security but clearly not.

    Looking on Apple's support website it says I need to remove it from my Apple ID however I have signed in and my Apple Watch isn't listed.

    I'd be interested if anyone else has seen this and knows how to fix it. Of course Apple support is closed at the moment.

    The Apple Watch is still appearing on my iPhone and I do have the option to unpair it but I don't want to do that in case that makes the situation worse.

    To make my troubleshooting even harder, all of Apple's online information seems to be down at the moment (Order history, AppleCare details and everything else I need to look at).

    Worst case scenario is I presume I can give the new owner my iCloud password to unlock it then he can pair it with his iPhone.

    I have 2FA enabled on my iCloud settings so they couldn't do anything malicious if I do have to give them and obviously I will change my password after its sorted.

    Unless anybody on here can help me?

    Thanks in advance

    - D
     
  2. swarlos macrumors 6502

    swarlos

    Joined:
    Oct 18, 2015
    #2
    Before selling (too late now) you must unpair the watch from your iPhone in the watch app. That will automatically restore the watch to 'new' state thus removing the activation lock.

    You will just have to give your iCloud password out then reset it once they are able to set up the watch.
     
  3. dwright1974 thread starter macrumors 6502

    dwright1974

    Joined:
    Aug 13, 2007
    Location:
    UK
    #3
    Thanks, I thought that would be it. Think the guys OK he's been very reasonable through eBay chat. I had no idea I'd to do that.

    I can't really moan that it's a faff, it shows how secure the Apple Watch is.

    Thanks again

    - D
     
  4. swarlos macrumors 6502

    swarlos

    Joined:
    Oct 18, 2015
    #4
    Yeah for next time if you ever get an Watch in the future!
     
  5. hotrod351 macrumors 6502

    hotrod351

    Joined:
    Mar 3, 2007
    Location:
    Mohave Valley Arizona
    #5
    had a similar problem with a watch i bought on ebay. they had apple support, who ended up calling me on the phone and telling me how to un-pair it with there phone, only took a few minutes and i was up and running. the seller was really helpful and good thing they had apple support.
     
  6. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #6
    Yeah, until Apple fixes the bug that prevents removing the lock via iCloud after resetting the AW, everyone should resort to actually unpairing it from iPhone before selling or giving it away.
     
  7. vonWachtstain macrumors regular

    Joined:
    Nov 20, 2011
    #7

    I'm on the other side of this. Bought watch off eBay. Came activation locked. Seller claims he removed it from Icloud but i still cant activate it. He emailed me today that Apple will unlock it in 3-5 days bc he provided them with receipt. I am not sure if its true. Seems like long time. Unlocking iphone only takes hours nowadays, I am sure legitimate icloud unlocking requests are far more rare
     
  8. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #8
    Something similar happened to me. I had the buyer send me back the Watch. I had to re-pair it, remove it from my iCloud account, and unpair it.
     
  9. StarkCity macrumors 6502a

    StarkCity

    Joined:
    Sep 11, 2013
    Location:
    California
    #9
    Even if you trust him make sure you change your password after they're done getting it unpaired. ( I know that's a given, but still. )
     
  10. Baz1981 macrumors newbie

    Baz1981

    Joined:
    Jul 13, 2016
    Location:
    ÜT: 55.947512,-3.107885
    #10
    --- Post Merged, Jul 13, 2016 ---
    Hi there what does 2FA mean? I've sold a apple watch but still linked to me but there's nothing in my icloud and I was also thinking of sending my icloud id to get him set up but scared to send out my details
     
  11. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #11
    I would remove the iphone from my icloud (find my iphone) ...and see if that helps before giving my pswd to someone
     
  12. Baz1981 macrumors newbie

    Baz1981

    Joined:
    Jul 13, 2016
    Location:
    ÜT: 55.947512,-3.107885
    #12
    It was a apple watch I sold but it's still linked to my apple ID but when I go into my icloud the watch is missing and I can't go back into my watch app because it just comes up to pair the watch?? So confused by this
     
  13. 8692574 Suspended

    8692574

    Joined:
    Mar 18, 2006
    #13
    I am saying since the Watch by itself does not shows up, and it is linked to the phone, I would try removing the phone .... I am not saying it is the right thing to do , but before giving my details I would try that first....
     
  14. darushah.shah macrumors member

    darushah.shah

    Joined:
    Jun 14, 2016
    #14
    Go to iCloud.com, sign in with your apple ID and password. On the top right corner, click on your name and go to iCloud settings, you will see your apple watch, click on that and select Sold or gave away this device.
     
  15. stellarvore macrumors newbie

    stellarvore

    Joined:
    Sep 17, 2016
    Location:
    Helsinki, Finland
    #15
    I have the same problem.. I sold my Apple Watch, the activation lock was not on, the clock was unpaired and reseted,the new owner installed it with is own Apple ID.
    I bought for myself the S2 Apple Watch and I paired with my Apple ID.
    Problem is every time I go to check my device list on my Apple ID, the old watch stills appears on the list, with the name of the new owner, I delete it from the list and as soon as this person have the clock online, appears in my list of devices again.
    I went to iCloud.com/activationlock and shows the clock has not activation lock on and can be activated by other Apple ID.
    The clock when online doesn't appear in the list of devices in Find my iPhone
    This is making me crazy and I don't know what to do anymore.
    Any help?

    Here is a screenshot , Im sorry it is in Finnish :)
     

    Attached Files:

  16. WarHeadz macrumors 6502a

    WarHeadz

    Joined:
    Aug 30, 2015
    Location:
    Los Angeles
    #16
    You've been taken. Apple has no way of removing an iCloud lock from any device without the owner's iCloud password. Only the owner can remove an iCloud lock, not even Apple has that ability. They can only instruct the owner on how to do it themselves. There is no such thing as a "legitimate iCloud unlocking request". If the seller refuses to take it back then file a PayPal claim.
     
  17. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #17
    You are responding to an old thread that was bumped.
     

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